2010 FORD ESCAPE Complaints

POWER STEERING FAILURE. NTSA CAMPAIGN NUMBER:14V284000. FORD RECALL NUMBER: 14S05. CALL PLACED TO FORD CUSTOMER RELATIONS AT 800-392-3673 ON 04-15-2019. REPRESENTATIVE SAID FORD WILL NOT PROVIDE NO COST SERVICE FOR THIS SAFETY ISSUE AND ANY COST WILL BE CUSTOMER RESPONSIBILITY. NEXT STEP? CONTACT ATTORNEY?

POWER STEERING WENT OUT WHILE DRIVING. CANISTER PURGE VALVE AND ENTIRE STEERING COLUMN WAS REPLACED.

WHILE I WAS DRIVING I HEARD A CLICK AND LOST MY POWER STEERING. IT CAME BACK AND THEN OFF AGAIN. I HAD TO PULL OVER AND TURN OFF MY IGNITION. I WAITED A FEW MINUTES AND RE-STARTED IT, IT AGAIN KEPT GOING BACK AND FORTH BETWEEN POWER AND MANUAL STEERING WHILE DRIVING AT 35 MPH DOWN BACK ROADS TO MY HOME.

I HAVE A 2010 FORD ESCAPE AND THE POWER STEERING ASSIST FAULT CAME UP ON THE DASHBOARD AND MY POWER STEERING NO LONGER WORKS. I HAVE TAKEN IT TO 2 DIFFERENT FORD DEALERS IN EL PASO, TX AND THEY SAY THAT THERE'S NO RECALL. I DON'T UNDERSTAND WHY NOT, THERE ARE SEVERAL FORD VEHICLES THAT HAVE BEEN RECALLED BUT MY VEHICLE IS NOT. WHY? MY HUSBAND WAS DRIVING THE VEHICLE AT THE TIME IT OCCURRED THERE WAS NO WARNING IT JUST WENT OUT--THE POWER STEERING. I HAVE KEPT UP WITH MY CARS MAINTENANCE AND BEFORE MY HUSBAND LEFT OUT OF TOWN I MADE SURE THAT THE OIL WAS CHANGED AND ALL WAS GOOD WITH THE VEHICLE. I ASKED THE FORD DEALER IF IT NEEDED POWER STEERING AND THEY SAID NO ITS ELECTRICAL. NOW I'VE BEEN DRIVING MY 2010 FORD ESCAPE WITH NO POWER STEERING.

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SHOOK VIOLENTLY AND THE POWER STEERING ABILITY FAILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CHARGE SENSOR NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED DORIAN FORD (35900 GRATIOT AVE, CLINTON TWP, MI 48035, (586) 792-4100) AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE VEHICLE WAS TAKEN TO MIKE WHITE FORD OF COEUR D'ALENE (315 W CLAYTON AVE, COEUR D'ALENE, ID 83815, (208) 664-9211), BUT THE PART WAS NOT AVAILABLE. INSTEAD, THE DEALER UPDATED THE SOFTWARE. IN ADDITION, THE CONTACT STATED THAT THE ELECTRIC POWER STEERING INDICATOR FLASHED AND THE STEERING WHEEL WAS EXTREMELY DIFFICULT TO TURN IN EITHER DIRECTION. THE DEALER DIAGNOSED THAT THE TORQUE SENSOR NEEDED TO BE REPLACED. THE REMEDY WAS NOT PROVIDED AND THE CONTACT WAS EXPECTED TO REPAIR THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 35 MPH, THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE STEERING COLUMN ASSEMBLY WAS FAULTY AND NEEDED TO BE REPLACED. THE STEERING COLUMN ASSEMBLY WAS REPLACED AND THE FAILURE WAS REMEDIED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 106,000.

MY 2010 FORD ESCAPE WAS PART OF RECALL 14S05 WHICH DEALT WITH THE SUDDEN LOSS OF POWER STEERING. I WAS NOTIFIED OF THIS RECALL IN 2014 WHEN I HAD NO PROBLEM WITH THE POWER STEERING BUT AFTER RECEIVING THE NOTICE, I TOOK THE VEHICLE TO THE LOCAL FORD DEALERSHIP WHERE THEY REPROGRAMMED THE PSCM. THE POWER STEERING ACTUALLY FAILED THIS YEAR WHILE MY WIFE HAD THE VEHICLE OUT OF TOWN. IT WAS NECESSARY TO REMOVE AND REPLACE THE STEERING COLUMN AT A COST OF $1265.43 WHICH FORD REFUSES TO PAY EVEN THOUGH THIS REPAIR IS SPECIFICALLY LISTED IN THE ORIGINAL RECALL. HAD I NOT TAKEN THE VEHICLE TO THE DEALERSHIP WHEN I FIRST RECEIVED THE NOTICE, THE COST WOULD HAVE BEEN COVERED. THE STEERING FAILED WHILE DRIVING AND MAKING A TURN ON A SIDE STREET. I CAN PROVIDE ALL RELEVANT DOCUMENTATION.

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT SMELLED FUEL AND NOTICED FUEL LEAKING ABOVE THE REAR DRIVER'S SIDE WHEEL. AVIS FORD (29200 TELEGRAPH RD, SOUTHFIELD, MI 48034, (248) 355-7500) STATED THAT THERE WAS NO RECALL AND THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COST. THE CONTACT CALLED THE MANUFACTURER AND WAS TOLD THE SAME THING. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE FUEL PUMP WAS CRACKED AT THE TOP. THE FUEL PUMP WAS REPLACED AND THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 114,000. *TR

POWER STEERING ASSIST FAULT MESSAGE CAME UP ON DASHBOARD WHILE PULLING INTO PARKING SPACE. LOSS OF POWER STEERING. VEHICLE UNDRIVEABLE. AFTER FURTHER INVESTIGATION IT APPEARS DESPITE A RECALL #14S05 BEING DONE BY FIRST OWNER IN OCTOBER 2014 SAME ISSUE HAS AGAIN HAPPENED. THANKFUL THIS HAPPENED IN A PARKING LOT, NOT WHILE GOING 65 MPH ON A HIGHWAY. THIS IS USED BY OUR 20 YEAR OLD DAUGHTER WHO IS STILL A FAIRLY NEW DRIVER. WHEN WE CALLED FORD THEY TOLD US SECONDARY REPAIR IS ON US SINCE RECALL WAS ALREADY PREFORMED. EXTREMELY DISAPPOINTING THAT SAFETY IS NOT THEIR FIRST PRIORITY; SECONDLY THAT THEY DO NOT STAND BEHIND FIXING WHAT CLEARLY SEEMS TO BE A MANUFACTURERS DEFECT THAT COULD LEAD TO A VERY DIFFERENT OUTCOME. MILEAGE TBD. UNABLE TO READ DASH WITH ERROR MESSAGE.