2010 FORD ESCAPE Complaints

I WAS DRIVING ON THE CITY STREET AND I WENT TO TURN AND ALMOST DID NOT MAKE THE TURN BECAUSE MY ELECTRIC POWER STEERING WENT OUT. I HAD NO WARNING OR NO LIGHTS ON THE DASH THAT CAME ON TO TELL ME. IT WAS VERY SCARY. WHEN I GOOGLED THE ISSUE, I CAME ACROSS A LOT OF OTHER PEOPLE COMPLAINING AND GOING THROUGH THE SAME DEAL.

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING 30 MPH, THE STEERING WHEEL SEIZED, WHICH MADE IT DIFFICULT TO CONTROL THE VEHICLE. ALSO, THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE CONTACT HAD A RECALL REPAIRED REGARDING THE ELECTRIC POWER ASSIST ON JUNE 11, 2015 AT VARSITY FORD (3480 JACKSON AVE, ANN ARBOR, MI 48103, (734) 996-2300), BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 79,057.

WHILE DRIVING ALONG 2 LANE ROADWAY AT 45 MPH IMMEDIATELY LOST POWER STEERING, THIS NEARLY CAUSED A HEAD ON COLLISION

WHILE DRIVING AT 30 MPH ON A BUSY ROAD IMMEDIATE LOSS OF POWER STEERING, VERY DIFFICULT DRIVING AFTERWARDS

MESSAGE SAYING "POWER STEERING ASSIST FAULT" THEN LOST ALL POWER STEERING. STARTED CAR UP TO DRIVE, MESSAGE CAME ON MESSAGE CENTER, WENT TO MOVE VEHICLE, THEN HAD NO POWER STEERING AND WENT STRAIGHT OUT INTO ROAD. NEEDS TO BE COVERED UNDER THE RECALL, SINCE IT IS EXACTLY WHAT THE RECALL IS.

VEHICLE STEERING FIRST FAILED WHILE DRIVING AT 45 MPH. A POWER ON/OFF RESTART OF THE VEHICLE RESTORED POWER STERRING ONCE. 4 DAYS LATER, STEERING FAILED AS THE VEHICLE WAS POWERED ON WITH A "POWER STEERING FAILURE" (OR SIMILAR) MESSAGE ON THE CENTER DASH. THIS BEHAVIOR IS EXTREMELY SIMILAR TO THE BEHAVIOR THAT RECALL 14S05 WAS SUPPOSED TO FIX, BUT THE FORD AND THE DEALER IS CLAIMING THE SOFTWARE UPDATE DONE IN 2014 WAS SUFFICIENT AND WON'T HONOR ADDITIONAL REPAIRS. I STRONGLY THINK NHTSA AND FORD NEED TO DO AN ADDITIONAL RECALL.

THE FLANGE ELECTRICAL KEY SWITCH IS FAULTY CAUSING TH CAR TO NOT START THE KEY WILL NOT TURN, THE DEALERSHIP TOLD ME THIS IS A COMMON PROBLEM AS WELL AS SOME OTHER ESCAPE OWNERS I HAVE TALKED WITH. THIS IS AN ONGOING PROBLEM THAT IS GETTING WORSE

THE ELECTRIC POWER STEERING STOPPED WORKING 3 TIMES WHILE DRIVING MY DAUGHTER HAD TO PUT THE FLASHER ON AND MUSCLE THE CAR TO THE SIDE OF THE ROAD THE LAST TIME SHE WAS ALMOST HIT BY ANOTHER CAR. AT THE SAME TIME THE RADIO AND FDIM WOULD COME ON ERRATICALLY AND REALLY LOUD. TOOK THE CAR TO LARRY H MILLER FORD IN SLC UTAH THEY CHARGED HER 90.00 WHICH SHE NEVER AGREED TO, REPROGRAMMED THE CAR ONLY AND REPLACED NO PARTS. LARRY MILLER FORD SENT MY DAUGHTER OUT WITH A CAR THAT IS NOT SAFE, THE RADIO AND FDIM STILL GO OFF AND ON IN A STARTLING FASHION AND KNOWING THAT THIS PROBLEM WILL MOST LIKELY OCCUR AGAIN. I JUST WANT THE CAR FIXED SO ALL SAFETY HAZARDS ARE ADDRESSED.

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING 35 MPH, THE CONTACT HEARD AN ABNORMAL CLICKING NOISE AND THE STEERING WHEEL SEIZED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO STAR FORD LINCOLN (1101 S BRAND BLVD, GLENDALE, CA 91204, (818) 956-0977) WHERE IT WAS DIAGNOSED THAT THE STEERING NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED BECAUSE THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 111,000.

THE ELECTRONIC POWER STEERING ASSIST FAILED WHILE DRIVING AND RESULTED IN EXTREME DIFFICULT DRIVING AND DANGER. I CALLED FORD AND SPENT OVER $400 HAVING DEALERSHIPS LOOK AT IT AND GIVE ME $2,000 ESTIMATES AND SAYING IT WASN'T COVERED UNDER THE RECALL IT SHOULD HAVE BEEN. I SPOKE WITH CORPORATE FORD AT A POINT WHO STATED THE RECALL WAS ALREADY COMPLETED IN 2014, HOWEVER, THE SAME PROBLEM PERSISTS AND CREATES A STRONG DANGER TO DRIVE. THE HAVE REPEATEDLY REFUSED TO HONOR THE RECALL THAT THEY THEMSELVES CLAIM WAS FIXED, AND I'M LEFT WITH A FAULTY AND DANGEROUS VEHICLE ON THE ROAD WITH NO CHOICE BUT TO KEEP DRIVING IT TO GET TO WORK. WHY WON'T THEY HONOR THEIR RECALL? IT IS OBVIOUSLY THE EXACT PROBLEM THEY CLAIM TO HAVE FIXED.