2010 FORD ESCAPE Complaints

I WAS NEVER TOLD ABOUT A RECALL AND THIS CAR FRAME WAS CRACKED AND WAS NEVER TOLD ABOUT IT FROM ANYONE FRONT THE DEALER I BOUGHT IT FROM OR THE COMPANY THAT FIXED IT.

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT THE STEERING COLUMN FAILED AND THE VEHICLE BECAME VERY DIFFICULT TO DRIVE. THE DEALER (PHIL LONG FORD AT CHAPEL HILLS, 1565 AUTO MALL LOOP, COLORADO SPRINGS, CO 80920, (719) 387-1099) ADVISED THE CONTACT TO CALL THE MANUFACTURER. THE MANUFACTURER REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

THE TRANSMISSION MAKES A GRINDING NOISE WHEN U PUT IN DRIVE AND WON'T GO ANYWHERE AND WANTS TO ROLL AWAY IF THE EMERGENCY BRAKE ISN'T APPLIED AND THE BRAKE PEDAL VIBRATES WHEN U STEP ON THE PEDAL

REAR WINDOW SHATTERED WHEN I CLOSED THE LIFTGATE WHILE IT WAS SITTING IN MY DRIVEWAY! WASN'T SHUT HARD, ACTUALLY IMPOSSIBLE TO SLAM ONE OF THESE LIFGATES. THERE WERE NO OBSTRUCTIONS TO MAKE CONTACT WITH THE GLASS.

I WAS DRIVING HOME MID DAY TURNING ON TO THE MAIN STREET WHEN MY POWER STEERING WENT OUT. IT IS A TIGHT TURN AND LUCKY I HAD A HOLD OF MY STEERING WHEEL BECAUSE IT TOOK EVERYTHING I HAD TO KEEP THE CAR IN THE CORRECT DIRECTION AND NOT HIT THE PILLAR FOR A RESTAURANT ON THIS STREET CORNER. AS THIS HAPPENED I DID HEAR AN ALERT GOING OFF IN MY CAR AFTER THE SITUATION WAS UNDER CONTROL I NOTICED MY DASH HAD A WARNING ON IT SAYING POWER STEERING FAILURE. MY THOUGHT WAS HOW STUPID IS THAT I ALREADY KNOW THIS STEERING IS OUT. I CALLED THE FORD DEALERSHIP I HAVE TAKEN MY CAR TO IN THE PAST AND THEY INFORMED ME THAT THERE WERE NO RECALLS ON THE STEERING, BUT BEFORE I HAD CALLED THEM I DID SOME RESEARCH AND FOUND THAT MY CAR DID INDEED HAVE A PAST RECALL FROM 2014 FOR THIS STEERING PROBLEM. WHILE ON THE PHONE W THE DEALERSHIP I INFORMED THEM OF THIS RECALL AND THEY INFORMED THAT THIS RECALL WAS REPAIRED ON MY CAR IN OCTOBER 2014 WITH A SOFTWARE UPDATE. ACCORDING TO WHAT I UNDERSTAND THIS SOFTWARE WAS JUST TO INSTALL A WARNING CHIME & THE DASH WARNING. I WANT TO KNOW HOW THIS SOFTWARE FIXES THIS DANGEROUS PROBLEM. I COULD'VE BEEN IN A BAD ACCIDENT IF WAS A WEAKER PERSON. I CAN NOT AFFORD TO HAVE THIS PROBLEM FIXED AT A FORD DEALERSHIP SO I WILL BE HAVING THIS FIXED AT LOCAL SHOP AT A COST TO ME OF APPROXIMATELY $1,000. FORD SHOULD BE REQUIRED TO REPAIR THIS DANGEROUS MECHANICAL ISSUE OR REIMBURSE CUSTOMERS WHO ALREADY HAD THIS REPAIRED. WHY WASN'T FORD REQUIRED IN THE 1ST RECALL TO DO THIS REPAIR CORRECTLY. I BEG YOU BEFORE THERE ARE MORE INJURIES OR EVEN DEATHS TO RECALL THIS AGAIN AND REQUIRE FORD TO FIX THIS ISSUE. I DID FILE A COMPLAINT WITH FORD MOTOR WHERE IT SEEMED THEY COULD'VE CARED LESS. I DO NOT HAVE AN INVOICE AS OF TODAY ONLY RECEIVED AN ESTIMATE AT THIS TIME FOR REPAIRS. AS SOON AS THESE REPAIRS ARE COMPLETE I WILL SAVE A COPY FOR FUTURE REFERENCE.

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING AT UNKNOWN SPEEDS, THE STEERING WHEEL WAS DIFFICULT TO TURN LEFT AND RIGHT AND THE POWER ASSIST FAULT MESSAGE WAS DISPLAYED. THE VEHICLE WAS TAKEN TO LAFAYETTE FORD LINCOLN (5202 RAEFORD RD, FAYETTEVILLE, NC 28304, (910) 424-0281) WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE PART BEING BACKORDERED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS 16640104. THE CONTACT WAS REFERRED TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 82,000.

THE "CHECK FUEL FILL INLET" CAME ON A COUPLE OF MILES AFTER FILLING GAS AND STAYED ON. AFTER A FEW MORE MILES, THE ENGINE LIGHT CAME ON AND STAYED ON EVER SINCE. I HAVE HAD THE SAME PROBLEM 4 MONTHS AGO, BUT MY MECHANIC SAID IT IS A MALFUNCTION IN THE COMPUTER SO WE REPLACED THE COMPUTER. BUT THE PROBLEM CAME BACK. I HAVE LOOKED ONLINE FOR SOLUTIONS AND IT SEEMS MANY OTHER FORD ESCAPE USERS HAVE HAD THE SAME PROBLEM.

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING 20 MPH, THE POWER STEERING INTERMITTENTLY OPERATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO ADVANTAGE FORD OF STUART (LOCATED AT 4000 SE FEDERAL HWY, STUART, FL 34997, (772) 287-0955) WHERE IT WAS DIAGNOSED THAT THE TORQUE SENSOR OR STEERING COLUMN MAY NEED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 115,000. *BF VEHICLE WAS REPAIRED ON DEC. 17,2018.*JB

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 5 MPH, THE POWER STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED AND THE VEHICLE BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TORQUE SENSOR ELECTRICAL FAULT WAS THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE CONTACT STATED THAT SEVERAL UNKNOWN DEALERS AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 157,000.

THE CAR WAS IN MOTION ON A COUNTY RD AND I LOST POWER STEERING. AFTER GETTING OFF THE ROAD AND PARKING THE CAR I COULD NOT GET IT OUT OF THE PARKING SPACE. I HAD TO CALL MY DAUGHTER TO DO IT. I WAS TOLD THE CAR WAS RECALLED AND I HAD IT DONE AUG OF 2014. THEY MUST OF REPLACED IT WITH THE SAME FAULTY PART BECAUSE 4 YEARS LATER THE SAME PART WENT IT COST ME $1,290.38 TO REPLACE IT. A PART CALLED CL8Z 3C529 D :COLUMN ASY STEERING 1@$834.28.