2015 FORD ESCAPE Complaints

WHILE DRIVING MY VEHICLE ON APRIL 25, 2024. THE ENGINE IGNITED AND CAUGHT FIRE WHILE I WAS DRIVING MY VEHICLE I HAD NO PROBLEMS OR COLLISIONS NO CONCERNS NO MAJOR MAINTENANCE PERFORMED ON THE VEHICLE PRIOR TO MY VEHICLE CATCHING FIRE ON APRIL 25, 2024

The contact owns a 2015 Ford Escape. The contact stated that the vehicle was inoperable and undrivable. The dealer was contacted and informed the contact that the VIN had been included in NHTSA Campaign Number: 22V413000 (Power Train) and 20V331000 (Latches/Locks/Linkages). The dealer confirmed that NHTSA Campaign Number: 22V413000 (Power Train) had been completed. The vehicle had not been diagnosed or repaired since the contact had taken ownership of the vehicle. The manufacturer was not made aware of the failure. The failure mileage was unknown.

Ford has not fixed the recall or offered a solution resulting in our car's transmission shift cable breaking while my wife was driving, resulting in her being STUCK IN THE MIDDLE OF THE STREET blocking traffic. The car was stuck in the middle of the street blocking traffic and buses for about an hour until a tow truck could come. We could not shift the vehicle out of park - the shifter moved freely forward and back, while depressing the shift button, but without *actually* shifting to neutral, drive, or reverse. We could not move the car at all, despite pushing or trying to shift it. This occurred in front of our home on Friday, April 19th, 2024. A tow truck towed the vehicle to our local repair shop where they identified the broken transmission shift cable and repaired it which we paid out of pocket. This could have occurred anywhere or in a dangerous intersection with the potential to cause harm to her, others, or any of her passengers like our infant son. I was notified of this recall in 2022 by a Ford dealership and have yet to see a resolution. My concern is now that the replacement Ford transmission shift cable will exhibit the same problem as before unless they make a better cable or mechanism! This also cost us over 5 hours of labor equaling $546 + parts, which we should not have to pay for. Ford should cover this cost completely and give us a reliable transmission shift cable.

My cluster panel went dead and there was a recall for it but the first owner got it fixed and ford wouldn’t do it for me. I couldn’t afford to get it fixed and so it stayed dead. My car eventually broke down on me while driving because I was unable to read the transmission fault warning (because the cluster panel doesn’t work). I just had to buy a whole new transmission and ford is still refusing to fix their failed recall. Had it been taken care of, I would have seen the warning and not drove my car until it broke down.

The contact owns a 2015 Ford Escape. The contact stated while driving at an undisclosed speed, the back-over prevention feature was activated; however, the back-over prevention system failed to function as intended. The vehicle was taken to the dealer where it was diagnosed with a failed back-over prevention camera and that the back-over prevention camera needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 90,000.

The contact owns a 2015 Ford Escape. The contact stated that while depressing on the accelerator pedal, the vehicle stalled and jerked while moving forward. The contact stated that there was oil leaking from under the hood. The vehicle was taken to the dealer where it was diagnosed with a torque converter, transmission, turbo, and vacuum pump failure. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 148,883.

2023 my back up camera was only working 75% of the time. I took the car into the Ford dealer and they said it is a known problem and the waiting period for the replacement takes up to a year. They recommended I keep checking back to see if it's in stock. The fee to replace is about $350. I was told I could prepay, but they couldn't give me a date for arrival of the part. They openly admit, some have waited up to a year. Here we are 6 months later and now the camera works less than 50% of the time. Ford knows this is an issue but it's not a recall item. To me this is a safety issue. I still view my surroundings in total prior to backing up, but the back up camera was always an added safety feature. I feel that this is not a cost the consumer should bear. Ford should recall faulty backup cams. Thank you for your time and consideration.

The contact owns a 2015 Ford Escape. The contact stated while driving approximately 70 MPH, the "emergency transmission service" warning light illuminated. The contact stated that the vehicle lost motive power while depressing the accelerator pedal and the engine revved but the vehicle failed to respond. The contact was able to pull off the roadway and while attempting to shift into park(P), the gear shift lever failed to respond. The contact waited for approximately 30 minutes and the vehicle was able to shift into park(P) and the contact turned off and restarted the vehicle. The contact stated that when he turned the vehicle on and shifted into drive(D) he heard an abnormal banging sound under the floorboard and had the vehicle towed back to the residence. The contact had not taken the vehicle to a dealer or independent mechanic. The vehicle had not been diagnosed. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 136,000.

THE DEALERSHIP CAME AND CHANGED THE RECALLED TRANSMISSION PART ON MY CAR WHILE I WAS AT WORK. WHEN I GOT OFF I LEFT WORK TO GO HOME AND HAD ONLY DROVE ABOUT 5 MILES WHEN MY CAR RPMS WENT ABOVE 4000 AND THE CAR DOWNSHIFTED REALLY HARD AND DROPPED FROM 65MPH TO BARELY MOVING. I PULLED OVER AND CALLED THE DEALERSHIP WHO CHANGED THE PART SINCE MY CAR HAD NOT HAD ANY TRANSMISSION PROBLEMS BEFORE THIS. THEY COME TO WHERE I WAS AND BEGAN DRIVING MY CAR AT 4000RPM OR ABOVE FOR SEVERAL MILES AND SHIFTING THROUGH GEARS MANUALLY. ONCE THE CAR WOULD BARELY MOVE HE PULLED INTO A CHURCH AND HAD IT TOWED STATING I NEED INTERNAL TRANSMISSION WORK AND IT IS NOT THEIR FAULT. NO WARNING LIGHTS CAME ON IN THE DASH EVEN WHEN HE PUT A COMPUTER TO IT HE SEEN THAT IT HAD NO CODES IN IT AT ALL. THIS RECALLED PART BEING CHANGED HAS LEAD TO ME HAVING NO WAY TO GO BECAUSE THEY SAY IT IS NOT THIER FAULT YET I HAD NO ISSUES UNTIL THEY TOUCHED MY CAR. AND WHY DIDN'T I HAVE A WARNING LIGHT????

The contact owns a 2015 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle was shaking, and the check engine warning light illuminated. In addition, the fob and the heat did not work as intended. The contact stated that the heater blew out cold air in some vents and heat in others and the key fob would not connect to the vehicle. The contact stated that the check engine warning light illuminated intermittently but eventually went off. The vehicle was taken to the dealer where it was diagnosed with a failed engine due to a coolant leak and that the engine needed to be replaced. The vehicle was not repaired. The contact was informed of an unknown recall however, the contact was informed that the VIN was not associated with the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 105,530.