2003 FORD ESCAPE Complaints

I RECENTLY NOTICED THAT THE PAINT ON MY 2003 FORD ESCAPE WAS PEELING AND FLAKING AT AN ALARMING RATE, BOTH ON THE ROOF AND ON THE REAR PANEL. THE PAINT WAS SO LOOSE THAT A STRONG WIND WAS ABLE TO PICK UP THE EDGES AND STRIP IT OFF THE CAR. ON OCTOBER 24, 2007 I TOOK IT TO MY LOCAL FORD DEALERSHIP, NAPLETON'S NORTHWESTERN FORD IN CHICAGO, FOR AN APPOINTMENT WITH THE ZONE DISTRICT MANAGER. HE DECLINED MY REQUEST FOR FINANCIAL HELP IN REPAIRING THIS PROBLEM, CITING THAT THE WARRANTY PERIOD HAD EXPIRED. MY ESTIMATE FOR REPAIR FROM NAPLETON'S RECOMMENDED BODY SHOP SAID, IN WRITING, THAT THE PEELING PAINT WAS CAUSED BY DELAMINATION OF PAINT AND A BAD PRIMING PREP JOB. I SENT A COPY OF THE ESTIMATE, PICTURES OF THE DAMAGE AND A LETTER OF EXPLANATION TO BOTH THE FORD CUSTOMER RELATIONS CENTER IN DETROIT AND MY DEALERSHIP OWNER - AND RECEIVED BACK A SHORT FORM LETTER FROM DETROIT STATING THAT THEY WOULD NOT HELP ME FINANCIALLY AS THE WARRANTY PERIOD HAD EXPIRED. ALTHOUGH I REALIZE THAT THE WARRANTY PERIOD HAS EXPIRED, I BELIEVE THAT MY PAINT PROBLEM WAS CAUSED BY SUBSTANDARD WORK AT THE FACTORY, A BELIEF SUBSTANTIATED BY THE BODY SHOP. RECALLS ARE DONE ALL THE TIME FOR PARTS THAT ARE FAULTY, REGARDLESS OF WARRANTY. MY PAINT JOB WAS FAULTY, AND THEREFORE I BELIEVE FORD SHOULD HELP ME FIX IT. ACCORDING TO THE CENTER FOR AUTO SAFETY AND OTHER WEB SITES, PAINT SHOULD NOT BE PEELING OFF CARS THAT ARE ONLY 4 OR 5 YEARS OLD. I GOT THE DAMAGE FIXED, WHICH COST ME NEARLY $1,200. PRIOR TO OWNING MY ESCAPE, I OWNED A FORD ESCORT FOR 10 YEARS, WHICH NEVER HAD A PAINT PROBLEM. UP UNTIL NOW I HAVE BEEN A LOYAL FORD CUSTOMER, BUT SINCE IT APPEARS THAT CUTTING CORNERS AND DOING SUBSTANDARD WORK IS THEIR MODE OF OPERATION, I WILL NEVER BUY ANOTHER NEW FORD. *TR

TL*THE CONTACT OWNS A 2003 FORD ESCAPE. WHILE DRIVING 20 MPH, THE BRAKE PEDAL WAS APPLIED. THE ENGINE BEGAN TO REV AND THE RPM RACED TO ITS MAXIMUM POTENTIAL. THE CONTACT TURNED OFF THE ENGINE IN ORDER TO STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS PRESENT. THE VEHICLE WAS NOT INSPECTED BY A DEALER. THE CURRENT AND FAILURE MILEAGES WERE 62,900. UPDATED 01/09/08. *LJ THE CONSUMER STATED NOISE IN FRONT END WHEN HITTING A BUMP AND PERFORMED INSPECTION PER RECALL. UPDATED 12/12/07 *TR

TL*THE CONTACT OWNS A 2003 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 55 MPH, THE ACCELERATOR PEDAL BECAME STUCK TO THE FLOOR WHEN IT WAS DEPRESSED. THE CONTACT APPLIED THE BRAKES AND SHIFTED INTO NEUTRAL, BUT THE VEHICLE WOULD NOT DECELERATE. SHE HAD TO CONTINUOUSLY EXERT PRESSURE TO THE ACCELERATOR TO RELEASE THE PEDAL. SHE TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT THE STRUT THROTTLE AND ACCELERATOR CABLE FAILED. THE DEALER REPLACED THE CABLE AND THROTTLE ASSEMBLIES FOR A $500 SERVICE CHARGE BECAUSE THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 04V574000 (VEHICLE SPEED CONTROL:CABLES). THE MANUFACTURER DID NOT PROVIDE ANY ASSISTANCE. THE CURRENT AND FAILURE MILEAGES WERE 82,000. THE CONSUMER STATED FORD DID NOT CONSIDER THE DEFECT A SAFETY ISSUE BECAUSE THE VEHICLE WAS OUT OR WARRANTY. UPDATED 11/15/07 *TR UPDATED 05/09/12 *BF UPDATED 05/30/12

TL*THE CONTACT OWNS A 2003 FORD ESCAPE. THE AIR BAG LIGHT ILLUMINATED BECAUSE THE SEAT BELT PRETENSION CODE WAS FAULTY. THE FRONT AIR BAGS FAIL TO DEPLOY WHEN IN A CRASH. ON OCTOBER 16, 2007, THE CONTACT TOOK HER VEHICLE TO THE DEALER BECAUSE OF A BEEPING SOUND AND THEY REPLACED THE INSTRUMENT PANEL AND IGNITION SWITCH. WHEN SHE RETRIEVED HER VEHICLE, THE AIR BAG LIGHT WAS STILL ILLUMINATED. THE FAILURE HAS OCCURRED SINCE FEBRUARY OF 2007. THE DEALER INFORMED HER THAT THE REPAIR FOR THE AIR BAG SENSOR WAS HER RESPONSIBILITY. THE CURRENT AND FAILURE MILEAGES WERE 82,629.

HAD PREVIOUSLY ASKED HOME DEALERSHIP TO CHECK CRUISE CONTROL FOR FAILURE TO TURN ON. AFTER TRAVELING FOR APPROX. 1 HOUR ON INTERSTATE, ATTEMPTED TO TURN ON CRUISE CONTROL. ON THIRD TRY, CRUISE CONTROL ENGAGED AND SET AT 70 MPH. AFTER A FEW MILES I TRIED TO TURN IT OFF WITH NO RESULTS. ENGINE CONTINUED TO ACCELERATE WHEN BRAKE APPLIED. I CONTACTED SOMEONE WHO ADVISED ME TO PULL OVER AND TURN THE CAR OFF IF POSSIBLE. I PULLED IN TO A REST AREA WITH BOTH FEET ON BRAKE AND WAS ABLE TO STOP THE CAR AND IMMEDIATELY PUT IT IN PARK AND TURN IT OFF. (VERY DIFFICULT WITH ENGINE REVVING CONTINUOUSLY) I TRIED TO TURN THE CAR BACK ON TO SEE IF THE CRUISE TURNED OFF WITH THE CAR, IT DID NOT, THE ENGINE IMMEDIATELY ACCELERATED AND THE ENGINE SOUNDED AS IF IT WAS GOING TO EXPLODE. I TURNED THE CAR OFF. THE CAR WAS TOWED TO A DEALERSHIP AND THE CRUISE CONTROL THROTTLE CABLE WAS FOUND TO BE STUCK. THE CABLE WAS DISCONNECTED AS THEY SAID THEY HAD NO PARTS TO REPLACE THE CRUISE CONTROL. I WAS SENT ON WITH A REQUEST TO HAVE IT REPLACED AT MY HOME DEALERSHIP. I WAS CHARGED FOR THE SERVICE. *TR

2003 FORD ESCAPE PARKED IN GARAGE LOCATED AT 7755 SUNSET DRIVE, ELMWOOD PARK ILLINOIS. VEHICLE SPONTANEOUSLY BURNED. THE GARAGE WAS A LOFTED STRUCTURE WITH STORAGE CONTAINING 30 YEARS OF POSSESSIONS. THE CAR, GARAGE AND PERSONAL ITEMS WERE DESTROYED BY THE FIRE. THIS OCCURRED AT 5:00AM ON A SUNDAY MORNING AFTER THE CAR HAD BEEN PARKED IN THE GARAGE FROM THE SATURDAY AFTERNOON BEFORE. *JB

THE AIRBAG LIGHT WAS ILLUMINATED ON THE DASHBOARD OF OUR 2003 FORD ESCAPE. I TOOK IT TO THE DEALER AND WAS INFORMED THAT THE SENSOR UNDER THE PASSENGER SEAT WAS DEFECTIVE AND MUST BE REPLACED. THE COST QUOTED WAS $450. I THEN DID AN INTERNET SEARCH AND FOUND SEVERAL HUNDRED SIMILAR COMPLAINTS. I ALSO FOUND TWO DIFFERENT FORD TECHNICAL SERVICE BULLETINS, WHICH CLEARLY INDICATES THAT FORD KNOWS THIS IS A PROBLEM. ON ANOTHER SITE A TECHNICIAN FROM A FORD DEALERSHIP STATED THAT THE PROBLEM COULD SIMPLY BE FIXED BY SPRAYING THE CONTACT POINTS WITH AN ELECTRICAL CONTACT CLEANER SUCH AS WD40. I TOOK THE VEHICLE BACK TO THE DEALER AND TOLD THEM TO FOLLOW THIS PROCEDURE AND THE PROBLEM HAS NOT RETURNED IN THE PAST 8 MONTHS. *TR

TL*THE CONTACT OWNS A 2003 FORD ESCAPE. ON AUGUST 26, 2007, WHILE DRIVING 37 MPH, THE ENGINE FAILED. THE FAILURE IS NOW OCCURRING AT LEAST FOUR TIMES PER DAY WHEN THE VEHICLE IS STARTED. NHTSA RECALL NUMBER 04V165000 (POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM, PCM)) WAS REFERENCED. THE POWERTRAIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 85,834.

MY AIRBAG LIGHT HAD BEEN COMING ON, AND AFTER SEVERAL WEEKS IT STAYED ON CONSTANTLY. I TOOK MY VEHICLE TO THE DEALERSHIP WHERE IT WAS PURCHASED TO HAVE IT CHECKED. I WAS TOLD THAT THE CONNECTOR UNDER THE PASSENGER SEAT FOR THE SIDE MOUNT AIR BAG NEEDED REPLACING. I WAS ALSO INFORMED THAT IF THIS WAS NOT REPAIRED, THE AIRBAG MAY NOT DEPLOY IF NEEDED! I ASKED IF THERE HAD BEEN ANY OTHER COMPLAINTS MADE TO FORD ON THIS ISSUE AND WAS TOLD THAT THEY WERE NOT AWARE OF ANY. I FEARED FOR THE SAFETY OF ANYONE THAT MIGHT BE A PASSENGER IN MY VEHICLE IF IT SHOULD BE INVOLVED IN AN ACCIDENT, SO I WENT AHEAD WITH THE REPAIR. I VOICED MY DISSATISFACTION WITH THE COST OF THE REPAIR AND WAS TOLD THAT ALL I COULD DO ABOUT IT WAS CALL THE MANUFACTURER. THIS PART COST $36.49 AND $210 FOR THE LABOR. *TR

2003 FORD ESCAPE. NOTICED PAINT AROUND LIFT GATE LEDGE BUBBLING AND PEELING. ONLY TOP LAYER OF PAINT IS PEELING, GRAY LAYER APPEARS TO BE FINE, NO SIGNS OF BUBBLING OR PEELING. TALKED TO DEALER AND THEY SAID IT WAS BECAUSE THE TWO LAYERS NEVER BONDED WHEN THE CAR WAS PAINTED AT THE FACTORY. WHEN I CONTACTED THE MANUFACTURER TO SEE IF THEY WOULD COVER IT, THEY SAID TO GO TO THE DEALER AND THEY WOULD LOOK AT IT AND DECIDE WHAT TO DO. NEVER HEARD BACK FROM DEALER AFTER I MADE CONTACT WITH THEM. *TR