2011 FORD ESCAPE Complaints

WHEN DRIVING MY CAR AT LOW SPEEDS, THE POWER STEERING UNIT LOCKS UP RANDOMLY AND UNPREDICTABLY ESPECIALLY WHEN ATTEMPTING TO MAKE A TURN. AFTER CONTACTING FORD ABOUT THE ISSUE, I LEARNED THAT THERE WAS A LARGE RECALL FOR ESCAPES FROM 2008-2011 MADE AT THE KANSAS CITY PLANT, WHERE MY ESCAPE WAS PRODUCED AT ACCORDING TO MY VIN NUMBER. HOWEVER, WHEN CONTACTING FORD ABOUT THIS ISSUE I WAS HAVING, THEY SAID THAT MY VIN DID NOT QUALIFY FOR A RECALL BECAUSE MY CAR WAS NOT PRODUCED IN THE SAME "BATCH" THAT THE RECALL IS FOR. THIS IS A DANGER TO BOTH MYSELF AND THE PUBLIC BECAUSE BEING UNABLE TO TURN MY STEERING WHEEL IS A HUGE SAFETY CONCERN. AFTER TAKING MY CAR TO A MECHANIC THEY EXPLAINED THAT MY STEERING COLUMN IS BROKEN, WHICH APPEARS HAPPENS FAIRLY OFTEN TO THIS MODEL OF ESCAPES.

THIS VEHICLE IS BUCKING AND JOLTING GOING UPHILL ON A LEVEL SURFACE. IT FEELS LIKE SOMEONE HAS HIT ME FROM BEHIND. IT IS NOT NOT SHIFTING AT ALL THE WAY IT IS SUPPOSE TO. THERE ARE MANY OTHER COMPLAINTS ON THIS SAME YEAR AND MODEL VEHICLE WITH THE SAME EXACT SYMPTOMS. THIS IS NOT VIN.RELATED IN ANY SENSE. THIS IS A ONGOING PROBLEM WITH THIS PARTICULAR VEHICLE.

TL* THE CONTACT OWNS A 2011 FORD ESCAPE. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED WITHOUT WARNING. ONCE THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, IT OPERATED NORMALLY. THE CONTACT TOOK THE VEHICLE TO GARNET FORD (1610 WILMINGTON PIKE, WEST CHESTER, PA 19382, (610) 358-5600) WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 140,000. *DT *DT*JB

TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED MORE THAN ONCE. THE CONTACT RESET THE COMPUTER BY TURNING THE VEHICLE OFF AND BACK ON; HOWEVER, THE FAILURE CONTINUED TO PROGRESS. IN ADDITION, THE ELECTRIC POWER STEERING WARNING INDICATOR FLASHED MORE THAN ONCE. THE DEALER (FRANKLIN FORD, 175 EAST CENTRAL STREET, FRANKLIN, MA 02038, (508) 570-4022) WAS NOTIFIED, BUT THE CONTACT HAD NOT APPROVED THEM TO DIAGNOSE THE FAILURE. THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING), ALTHOUGH THE FAILURES WERE SIMILAR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

TL* THE CONTACT OWNS A 2011 FORD ESCAPE. WHEN THE DRIVER ATTEMPTED TO MERGE INTO TRAFFIC, THE STEERING WHEEL FAILED TO TURN RIGHT OR LEFT. THE CONTACT WAS ABLE TO ASSIST THE DRIVER AND DROVE THE VEHICLE HOME; HOWEVER, THE STEERING WHEEL HAD TO BE TURNED WITH FORCE TO COMPLETE THE TURNS. THE CONTACT ALSO STATED THAT THE POWER STEERING ASSIST FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 196,000.

I HAVE OWNED THIS VEHICLE SINCE NEW. WITH NOW 62000 + MILES I STARTED HAVING STARTING PROBLEMS BEGINNING EARLIER THIS YEAR. THE BATTERY AND STARTER HAVE CHECK OUT OKAY. THE PROBLEM IS WITH THE IGNITION SYSTEM. SOMETIMES THE VEHICLE WILL NOT START WHEN THE KEY IS TURNED- NO NOISE, NO CLICKING JUST NOTHING. I HAVE LEARNED TO PUSH THE KEY IN HARD WHILE TURNING AND THEN THE VEHICLE STARTS NORMALLY. AT TIMES EVEN THIS WILL NOT WORK AND I AM STUCK WHERE EVER I AM UNTIL IT DECIDES TO START AFTER REPEATED ATTEMPTS. AFTER RESEARCHING THIS ISSUE ON THE INTERNET I HAVE READ DOZENS OF COMPLAINTS FROM OTHER PEOPLE WITH THE SAME ISSUE ACROSS A RANGE OF YEARS FOR THE FORD ESCAPE. I COULD NOT FIND ANY RECALL NOTICES FOR THIS PROBLEM BUT THERE SHOULD BE AS I AM GUESSING THE NUMBER OF VEHICLES WITH THIS ISSUE HAS TO BE ENORMOUS.

I WAS DRIVING OUT OF A PARKING LOT (GOING VERY SLOW) WHEN MY STEERING WHEEL STARTED TO SHAKE AND I COULD NOT MOVE THE STEERING WHEEL RIGHT OR LEFT IT WAS FROZEN MY ENTIRE DASH BOARD LIT UP. I QUICKLY TURNED OFF THE CAR AND TURNED IT BACK ON - MY STEERING WHEEL WAS STILL SHAKING BUT NOT AS MUCH AND MY DASH HAD THE TCS CODE ON. I TOOK IT TO FORD DEALERSHIP RIGHT AWAY AND THE CAR WAS DIFFICULT TO DRIVE MADE ME SO NERVOUS. AT A STOP LIGHT I THREW IT IN NEUTRAL AND THAT DID SEEM TO HELP AND GOT RID OF THE CONSTANT TSC LIGHT ON THE DASH AND THE CAR DROVE A LITTLE SMOOTHER TO THE DEALERSHIP. THE DEALERSHIP SAID THAT I NEED A NEW STEERING WHEEL COLUMN ALONG WITH TORQUE SENSOR AND SOFTWARE UPDATE. I ASKED IF THIS IS FROM WEAR AND TEAR AND THEY SAID NO JUST A FAULTY MALFUNCTION TO THE TUNE OF 2036 DOLLARS. I HAVE A FORD ESCAPE 2011 WITH 84,000 MILES ON IT ONLY SERVICED AT FORD FOR IT'S LIFE. I HAVE A CASE NUMBER WITH THE FORD REGIONAL SERVICE MANAGER WHO WILL DECIDE IF THEY WILL TAKE CARE OF THIS SINCE THERE IS A RECALL FOR THIS SAME PROBLEM(14S05) FOR OVER A MILLION FORD ESCAPES AND MARINERS 2008-2011. THE RECALL DOES NOT INCLUDE THE HYBRID BUT THERE ARE SO MANY LESS HYBRIDS OUT THERE SO THEY ARE NOT INCLUDED. HOWEVER I HAD A THROTTLE PROBLEM A COUPLE OF YEARS BACK WHERE MY CAR WOULD STALL OUT GOING 60 MILES AND HOUR SUPER DANGEROUS. THERE WAS A RECALL FOR FORD ESCAPES FOR THE THROTTLE BUT NOT THE FORD ESCAPE HYBRID HOWEVER THEY DID COVER THE REPAIR SINCE IT WAS THE SAME PROBLEM EXISTING IN MY CAR. I AM HOPING THEY WILL COVER THIS AGAIN SINCE IT IS THE SAME PROBLEM (IE RECALL) OF THE FORD ESCAPE AND MARINERS 2008-2011. ALSO THIS IS SO DANGEROUS THANK GOODNESS I WAS NOT ON THE HIGHWAY BECAUSE THERE IS NO WAY I COULD TURN THAT STEERING WHEEL!

RECALL #16S41 PERFORMED ON 12/14/2017. SINCE THAT TIME IT HAS BEEN RETURNED TO THE DEALER 8+ TIMES FOR STRONG GASOLINE ODOR. CURRENTLY GASOLINE ODOR IS INSIDE OF THE CAR SO STRONG WE ARE AFRAID TO DRIVE CAR.

TL* THE CONTACT OWNS A 2011 FORD ESCAPE. WHILE DRIVING AT HIGHWAY SPEEDS, THE ELECTRIC POWER STEERING FAILED WITHOUT WARNING AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO BOB MAXEY FORD, INC. (1833 E JEFFERSON AVE, DETROIT, MI 48207, (313) 392-9200) WHERE IT WAS DIAGNOSED THAT THE STEERING TORQUE SENSOR NEEDED TO BE REPLACED. THE DEALER INDICATED THAT THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING), ALTHOUGH THE FAILURES WERE THE SAME. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 91,000. *TT*JB

POWER STEERING KEEPS FAILING. WOULD GO OUT ANYTIME, TURNING, TRAVELING DOWN FREEWAY , STREET, ANYWHERE . NEVER KOW WHEN IT WOULD HAPPEN. WOULD PULL OVER, TURN OFF CAR THEN START IT UP AGAIN. AND IT WOULD WORK AGAIN IT STARTED IN MAY AND FORD SAID IT HAD PROBLEMS WITH THE STEERING ON 2011 FORD ESCAPES BUT BECAUSE MY CAR WAS NOT MADE IN KANSAS CITY IT WASNT INCLUDED IN THE RECALL