2015 FORD ESCAPE Complaints

The contact owns a 2015 Ford Escape. The contact stated that while the vehicle was parked, the contact became aware that the horn was inoperable. No warning light was illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the horn could be faulty because it was made from plastic. The vehicle had been repaired three times however, the failure persisted. The manufacturer was made aware of the failure and referred the contact to to NHTSA Hotline for assistance. The failure mileage was 78,000.

The contact owns a 2015 Ford Escape. The contact stated that after starting the vehicle, the vehicle started to sputter with white smoke coming from the exhaust. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion had damaged the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 135,000.

The contact owns a 2015 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle overheated with a message to “Pull Over and Turn Off Vehicle” displayed. The contact pulled over to the side of the road and turned off the vehicle. The vehicle was towed to an independent mechanic to be diagnosed and it was determined that there was fluid leaking into cylinder #1 and that the cylinder and head gasket needed to be replaced. The vehicle was not repaired. The contact stated that the head gasket and short block were previously replaced due to fluid leaking into cylinder #3; however, the failure recurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 148,000.

The contact owns a 2015 Ford Escape. The contact stated that shortly after having the vehicle serviced by the dealer, while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken back to the dealer, who diagnosed a general failure with the Eco boost engine. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was filed. The failure mileage was 88,000.

The contact owns a 2015 Ford Escape. The contact stated that on several occasions while driving at various speeds, the vehicle would not idle and began shaking. The contact stated that the vehicle stalled several times and was restarted each time. The vehicle was taken to a dealer where it was diagnosed and determined that the engine needed to be replaced due a cracked cylinder and condensation leaking into the oil. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 115,000.

Was in the middle of driving and hit the accelerator and the car would not go anywhere. Mechanic/Ford dealership said it was the transmission, that the trans pump fluid wasn't pumping correctly and it caused the trans to fail. Had no warnings that anything was wrong. Needed an entirely new transmission then was charged for extra parts(nuts, bolts), in addition to the new transmission. Cost was $7336.47

The contact owns a 2015 Ford Escape. The contact stated while driving at an undisclosed speed, there was a loud humming sound heard inside the vehicle. The contact stated that the transmission was shifting abnormally. The contact stated he drove the vehicle to his destination. The vehicle was towed to the dealer to be diagnosed. The contact was informed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 132,010.

The contact owns a 2015 Ford Escape. The contact stated that after starting the vehicle, the vehicle shuddered and vibrated and there was white smoke coming from the exhaust system. Additionally, the check engine warning light remained illuminated, and the vehicle would not properly accelerate while depressing the accelerator pedal. The vehicle was taken to the local mechanic who replaced the air intake hose, but the failure persisted. The vehicle was later taken to the local dealer who determined that there was coolant inside the engine cylinders and the engine short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 117,000.

The contact’s son owns a 2015 Ford Escape. The contact stated that while her son was driving approximately 55 MPH, the vehicle lost motive power and stalled. The vehicle was steered to the side of the roadway and failed to restart. The vehicle was towed to a dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 123,000.

I am writing to bring to your attention a critical safety issue I recently encountered with my 2015 Ford Escape. I am deeply concerned about the lack of response and accountability from Ford regarding this matter, and I kindly request your assistance in addressing this potentially life-threatening problem. During a recent incident, my vehicle's power steering suddenly failed, rendering the car extremely difficult to maneuver. The lack of power steering made it nearly impossible for me to maintain a straight line, let alone perform any evasive maneuvers to avoid potential hazards on the road. Fortunately, this incident occurred in a drive-thru, and my children were not present in the vehicle at the time. I dread to think of the consequences if this failure had happened while driving at higher speeds or in a more critical situation. Upon taking my car to the Ford dealership for inspection and repair, I was shocked to learn that the power steering issue is not covered under my warranty. The dealership informed me that because my vehicle has exceeded 60,000 miles and is now over four years old, it falls outside the warranty coverage. I find it deeply troubling that Ford refuses to acknowledge the obvious flaw in the design of the car's power steering system, especially when comparable Ford models such as the 2011-2013 Fusion have been recalled for the exact same issue. As a loyal Ford customer, I implore you to thoroughly investigate and address this widespread problem, not only for my own sake but also for the safety and well-being of countless other Ford owners who may be facing similar risks. This dangerous design flaw poses a significant threat to drivers and their passengers, and it is utterly irresponsible for Ford to shirk responsibility and shift the financial burden onto the customers.