2011 FORD ESCAPE Complaints

MY STEERING WHEEL ASSIT LIGHT CAME ON IT'S HARD TO STEER MY CAR IT HAPPENED OVER NIGHT I HAD IT FOR LITTLE OVER 2 YEARS HAS ABOUT 85,000 MILES ON IT GOT IT WHEN IT HAD 32,000 MILES

TL* THE CONTACT OWNS A 2011 FORD ESCAPE. AFTER STARTING THE VEHICLE, THE POWER STEERING MALFUNCTIONED AND CAUSED THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO THE LOCAL INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE STEERING WHEEL TORQUE SENSOR WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER (HERB CHAMBERS FORD OF BRAINTREE, 75 GRANITE ST, BRAINTREE, MA) AND THE MANUFACTURER WERE BOTH NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 14V284000(STEERING). THE CONTACT INDICATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 111,000.

I WAS DRIVING DOWN A CURVY ROAD AND MY POWER STEERING GOES OUT. I HAD TO REDUCE MY SPEED TO ABOUT 15 MPH TO GET TO GAS STATION. I TURNED CAR OFF AND IT BEGAN TO WORK AGAIN. NO CHECK ENGINE LIGHTS OF ANY TYPE CAME ON. IF I WOULD OF BEEN GOING AT A HIGHER SPEED AND IT GO OUT I COULD OF GOTTEN HURT. GOOD THING I DIDN'T HAVE MY CHILDREN IN THE CAR.

I HAVE HAD AT LEAST 5 INCIDENTS WHERE THE POWER STEERING WENT OUT ON MY CAR, EITHER WHILE STARTING OUT OR SUDDENLY WHEN DRIVING, MAKING IT EXTREMELY DIFFICULT AND I BELIEVE DANGEROUS TO DRIVE SAFELY. I FOUND OUT MY CAR FITS THE CRITERIA FOR A RECALL FOR THIS EXACT PROBLEM (A FORD ESCAPE, MODEL YEAR 2008-2011, MADE IN KANSAS CITY) EXCEPT WHEN I ENTERED MY VIN NUMBER TO CHECK ON THIS ON YOUR WEBSITE IT DID NOT REGISTER AS SUCH. I BELIEVE THIS IS A MISTAKE AND SHOULD BE CORRECTED..

ON 2011 FORD ESCAPTE REAR HATCH HAS DEVOLOPED CORROSION AND BROKE OFF. I HAVE DONE RESEARCH AND FOUND OUT THAT SERIES FROM 2012 AND EARLY IS HAVING THIS PROBLEM. LUCKY I WAS NOT DRIVING ANYWHERE WHEN THIS WAS DONE OR IT COULD HAVE CAUSED ENGERY TO CARS AROUND ME AND TO MYSELF OR MY YOUNG SON WITH GLASS BLOWING INTO THE CAR.

TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. THE DEALER (WORLD FORD PENSACOLA, 6397 PENSACOLA BOULEVARD, PENSACOLA, FL 32505) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

WHILE ON HIGHWAY TRAVELING TO CHICAGO, MY VEHICLE POWER STEERING FAILED. I COULD NOT TURN THE WHEEL WITHOUT GREAT DIFFICULTY. THE POWER STEERING IS ELECTRICAL SO CANNOT DRIVE WITHOUT POWER STEERING. HAD TO LEAVE CAR STRANDED IN SPRINGFIELD, ILLINOIS AT LANDMARK FORD AND PAY $50 PER DAY FOR RENTAL. IT IS A SAFETY RECALL 14S05 AND HAS FAILED IN HUNDREDS OF THOUSANDS OF CARS IN THE US AND CANADA. ACCORDING TO THE RECALL INFORMATION ONLINE AND MY CALLS TO DEALERSHIPS; MY CAR'S RECALL UPDATED THE SOFTWARE TO LET ME KNOW THE POWER STEERING WOULD FAIL. THEY DID NOT REPLACE THE TORQUE SENSOR WHICH IS THE ITEM THAT FAILED ON THE HIGHWAY AND MADE MY CAR NOT OPERATIONAL. IF YOUR TORQUE SENSOR FAILED PRIOR IT WAS REPLACED BY FORD UNDER THE RECALL - IF IT HADN'T FAILED BY THE TIME OF THE SOFTWARE UPDATE THE RECALL WAS CLOSED OUT. I HAVE FOUND ALL THIS OUT TODAY BEFORE MY CAR HAS BEEN FIXED. SO FORD WILL NOT FIX MY TORQUE SENSOR AND THE COST IS $617 PLUS THE RENTAL CAR AT $50 PER DAY. (MY CAR FAILED 5 HOURS FROM HOME) - I HAVE TO GO PICK IT UP WHEN IT IS FIXED. SINCE IT WAS A SAFETY RECALL AND THE TORQUE SENSOR HAD NOT BEEN PREVIOUSLY REPLACED, AND FORD KNEW THIS WAS A PROBLEM WITH 1.1 MILLION CARS, WHY SHOULD I HAVE TO PAY FOR A FAILED FAULTY PART? MY CAR ONLY HAS 74,000 MILES AND IS WELL MAINTAINED. THE CAR WAS NOT INVOLVED IN AN ACCIDENT BUT COULD HAVE BEEN VERY EASILY. HOWEVER, THE CAR WAS STRANDED 275 MILES FROM HOME AND FORD WILL NOT FIX THE FAULTY PART. IT IS A SAFETY ISSUE AND I AM VERY UNHAPPY. THE TORQUE SENSOR, STEERING COLUMN OR WHATEVER PARTS MAKE THIS CAR UNSAFE SHOULD HAVE BEEN TAKEN CARE OF UNDER THE RECALL. FORD NEEDS TO DO THE RIGHT THING. THERE COULD HAVE BEEN AN ACCIDENT AND LOSS OF LIVES. THIS IS UNACCEPTABLE.

TL* THE CONTACT OWNS A 2011 FORD ESCAPE. WHILE DRIVING IN REVERSE, THE STEERING SEIZED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE VEHICLE WAS TAKEN TO DON FRANKLIN FORD (576 HUDSON ST, COLUMBIA, KY 42728, 270-384-3076) WHERE IT WAS DIAGNOSED THAT THE ECU FAILED AND A NEW STEERING COLUMN NEEDED TO BE INSTALLED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN THE STEERING RECALL. THE FAILURE MILEAGE WAS 106,000.

TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). BEATRICE FORD LINCOLN (4115 NORTH 6TH STREET, BEATRICE, NEBRASKA 68310, (402) 223-3547) WAS CONTACTED AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

I BOUGHT MY VEHICLE, USED, A COUPLE OF YEARS AGO. I ASKED FOR THE CARFAX AND IF THERE WERE ANY ISSUES WITH THE VEHICLE. THE SALESMAN LET ME GLANCE AT HIS SCREEN AND SCROLLED THROUGH TO HUMOR ME AND PROMISED THERE WERE NO ISSUES. A FEW DAYS AGO WHILE DRIVING ON THE HIGHWAY USING CRUISE CONTROL, THE CC KICKED OFF AND MY CAR JERKED. SINCE THEN, I HAVE HAD TROUBLE ACCELERATING AND CONTROLLING THE SPEED OF MY CAR. A LITTEL ORANGE WRENCH CAME ON. THIS MORNING AS I WAS DRIVING TO WORK, THE CHECK ENGINE LIGHT CAME ON. I FELT LIKE I ALMOST GOT INTO 3 ACCIDENTS FOR LACK OF CONTROL OF MY CAR. I TOOK IT TO THE SHOP AND THEY TOLD ME I SHOULDN'T EVEN BE DRIVING IT BECAUSE OF THE LACK OF SPEED CONTROL. NOW I'M STUCK PAYING HUNDREDS OF DOLLARS, MAYBE THOUSANDS, FOR LACK OF PROPER DISCLOSURE AND FAULTY MANUFACTURING. FORD ISSUES A LIFETIME WARRANTY RATHER THAN A RECALL, WHICH IS A DISGRACE AS THEY'RE WAITING FOR CUSTOMERS TO DEAL WITH PROBLEMS AND GET HURT BEFORE THEY FIX ANYTHING. THIS SHOULD NOT BE POSSIBLE!