2002 FORD ESCAPE Complaints

TL*THE CONTACT OWNED A 2002 FORD ESCAPE WHICH WAS PURCHASED IN OCTOBER 2001. THE VEHICLE WAS PARKED IN THE DRIVEWAY AND HE SMELLED SOMETHING BURNING FROM INSIDE THE HOUSE. HE LATER HEARD A LOUD EXPLOSION FROM OUTSIDE AND UPON FURTHER INVESTIGATION HE SAW FLAMES COMING FROM UNDER THE HOOD ON THE DRIVER'S SIDE OF THE VEHICLE. HE WAS SUCCESSFUL AND EXTINGUISHING SOME OF THE FIRE. THE POLICE AND FIRE DEPARTMENT WERE CALLED AND HAD TO USE EXCESSIVE FORCE TO OPEN THE HOOD AND EXTINGUISHED THE REMAINDER OF THE FIRE. THE SHERIFF STATED THE FIRE ORIGINATED FROM THE MASTER CYLINDER. THE FAILURE AND CURRENT MILEAGES WERE LESS THAN 100,000. UPDATED 1/5/09 *CN THE CONSUMER STATED THE VEHICLE WAS A TOTAL LOSS. UPDATED 01/09/09. *JB

FRONT BRAKES AND ROTORS HAVE BEEN REPLACED TWICE IN 50,000 MILES. EXCESSIVE BLACK BRAKE DUST ON WHEELS A FEW DAYS CLEANING THEM. OTHER FRIENDS THAT HAVE THE SAME CAR DON'T HAVE THIS PROBLEM. DEALER HAS NOT OFFERED ANY HELP IN RESOLVING THIS PROBLEM. *TR

I RECENTLY HAD $2,900 WORTH OF REPAIRS DONE TO MY 2002 FORD ESCAPE XLT IN JULY. MY VEHICLE WAS BUCKING AND ALMOST STALLED WHEN I PULLED INTO THE NEAREST SERVICE CENTER. THE CHECK ENGINE LIGHT WAS ON. THE MECHANIC DIAGNOSED THE PROBLEM AS CLOGGED CAT CONVERTERS. THE CAR HAS THREE SETS OF THEM. THIS IS THE EFFECT OF THE CAUSE WHICH HE BELIEVED WAS FAULTY OXYGEN SENSORS AS WELL AS BAD SPARK PLUGS. AT THE END OF SEPT THE CAR WAS NOT RUNNING WELL AND I WENT TO ANOTHER MECHANIC WHO SAID THE EGR VALVE WAS BLOWN AND THEIR WAS BROKEN BOLTS WHERE THE MECHANIC WAS REPLACING THE EXHAUST SYSTEM. I WAS FURIOUS AND PROCEEDED TO RETURN TO THE MERRICK BELLMORE SERVICE CENTER. HE TOLD ME IF THE PROBLEM WAS ON HIS END THAT HE WILL TAKE CARE OF IT AND THEN DIAGNOSED THAT THE CATS WHERE CLOGGED AGAIN. HE DIDN'T PROPERLY DIAGNOSE THE CAUSE OF THE CATS GETTING CLOGGED THE FIRST TIME. THE MECHANIC HAS SINCE REPLACED THREE SETS OF CAT CONVERTERS AND HE HAS A BILL FOR $1600 AND HAS HAD MY CAR AT HIS SHOP FOR TWO MONTHS NOW. THE SHOP IS "TRYING" TO GET FORD TO PAY FOR THE EXHAUST PARTS. AFTER NUMEROUS ATTEMPTS TO SPEAK WITH THE OWNERS OF THIS SERVICE STATION TO NO AVAIL (THE CLERKS TELL ME 5 DIFFERENT SET OF NAMES AS TO WHO IS THE OWNER) ALL I WANT IS MY CAR BACK AND LET THIS SERVICE STATION "EAT" THIS CURRENT BILL DUE TO THE FACT THAT ON THE BILL THAT I PAID IN JULY THE WARRANTY ON PARTS IS ONE YEAR OR $12,000 MILES. I AM FRUSTRATED, ANGRY AND DON'T KNOW WHERE TO TURN. *TR

I HAD PREVIOUSLY BROUGHT MY 2002 FORD ESCAPE IN FOR SAFETY RECALL NHTSA ACTION NUMBER PE06048, WHICH WAS ISSUED TO ADDRESS PROBLEMS WITH ELECTRICAL WIRING CONNECTORS TO THE ABS ELECTRONIC CONTROL MODULE. THEY INSPECTED THE ABS MODULE CONNECTION AND APPLIED DIELECTRIC GREASE. APPROXIMATELY 7,000 MILES AND 15 MONTHS AFTER BRINGING IN MY CAR FOR THE SAFETY RECALL, THE ELECTRICAL CONNECTORS OF THE ABS MODULE WERE COMPLETELY CORRODED, SHORTED OUT, AND REQUIRED IMMEDIATE REPLACEMENT. FORD WAS UNWILLING TO ADDRESS THE PROBLEM BECAUSE 12 MONTHS HAD PASSED SINCE BRINGING MY CAR IN TO THEM. I WANTED TO EXPRESS MY CONCERN THAT THE ACTIONS TAKEN (DIELECTRIC GREASE APPLICATION ONLY) WHEN I BROUGHT MY CAR IN FOR THE SAFETY RECALL WERE INSUFFICIENT OR AT BEST A SHORT-TERM SOLUTION TO THIS ELECTRICAL SAFETY PROBLEM. I HAVE THE OLD PARTS AND PICTURES TO SHOW THE SEVERITY OF THE CORRODED AND SHORTED CONNECTIONS IN BOTH THE ABS BRAKE MODULE AND THE ABS MODULE CONNECTOR THAT WERE TAKEN FROM MY AUTOMOBILE. *TR

I HAD A RECALL ON MY CAR FOR ABS MODULE. I CALLED THE FORD DEALER IN LOS LUNAS AND THEY SAID MY CAR WASN'T ON THE LIST TO BE FIXED. TWO MONTHS LATER MY CAUGHT ON FIRE WHILE I WAS DRIVING IT. WHAT CAN I DO TO GET THIS TAKEN CARE OF NOW? *TR

I WAS DRIVING HOME FROM WORK WHEN I NOTICED THE GAS PEDAL REMAINED STUCK TO THE FLOOR. WHEN I HAD THE DEALER CHECK IT, THEY NOTICED THAT THE ACCELERATOR CABLE WAS SEVERELY FRAYED AND THAT IF I KEPT DRIVING IN THAT CONDITION, IT WOULD BE VERY DANGEROUS. *TR

THERE WAS A RECALL ON 2002 FORD ESCAPE LAST YEAR(2007) ON THE ABS UNIT. CAMPAIGN NUMBER 07V156000. MY PROBLEM IS THAT ONE DEALERSHIP TURNED IN THE RECALL AS BEING COMPLETED ON 4/24/07. THEY STATED THEY PUT GREASE ON THE ABS MODULE. ON 10/19/2008 I WAS DRIVING HOME AND THE MODULE CAUGHT ON FIRE. THE ORIGINAL DEALERSHIP THAT SUPPOSEDLY DID THE RECALL IS NOW NO LONGER IN BUSINESS. SO I CALLED THE FORD MOTOR COMPANY AND WAS TOLD THAT I WOULD HAVE TO HAVE THE VEHICLE INSPECTED BY A FORD SERVICE DEPT AND IF THEY DETERMINED THE CAUSE TO BE A DEFECTIVE MODULE THEN IT WOULD BE COVERED. SO I TOOK MY CAR TO ANOTHER DEALERSHIP AND THEY TOLD ME THAT IT WAS DEFINITELY A DEFECT IN THE MODULE. SO THEY CALLED FORD MOTOR COMPANY TO VERIFY THE CLAIM AND THEN FORD TURNS IT DOWN. THE REASON WAS THAT IT HAD BEEN MORE THAN 12 MONTHS SINCE RECALL WAS DONE. THEY SAID THAT PARTS AND LABOR ARE COVERED FOR ONLY 12 MONTHS. BUT I HAVE THE RECEIPT THAT SHOWS ALL THE FIRST DEALERSHIP DONE WAS INSPECT AND APPLY GREASE. NO PARTS WERE REPLACED. IF THEY HAD ACTUALLY REPLACED THE MODULE THEN I COULD UNDERSTAND. THE RECALL CAME OUT AFTER THE CAR WAS ALREADY 5 YEARS OLD. SO THE RECALL DIDN'T STATE ANYTHING ABOUT THE AGE OF THE PART AND I DON'T SEE HOW GREASE COULD FIX A 5 YEAR OLD PART. EVEN SO IF ALL THEY REPLACED WAS GREASE THEN HOW DOES THE 5 YEAR OLD PART FALL UNDER A 12 MONTH PART AND LABOR WARRANTY? I THINK THE PART SHOULD BE REPLACED SINCE IT HAS BEEN DIAGNOSED AS DEFECTIVE. I WOULD GLADLY PAY FOR THE GREASE SINCE IT IS OVER 12 MONTHS OLD.( THAT'S THEY ONLY PART THEY REPLACED) WHAT DO I DO NOW? FORD ADMITTED THE PROBLEM WHEN THEY ISSUED THE RECALL, AND NOW THEY DO NOT WANT TO FIX IT BECAUSE OF SOME GREASE (BAND-AIDE) THEY PUT ON IT? *TR

A FORD RECALL NOTICE (#07S51) HAD BEEN MAILED INFORMING ME OF A RECALL TO OUR 2002 ESCAPE . THE RECALL, AS THE LETTER STATES, HAD TO DO WITH DISLODGED WIRE SEALS THAT COULD EFFECT THE ABS MODULE. THE RECALL NOTICE WENT ON TO STATE THAT IF LEFT UNFIXED, THE ABS MODULE COULD OVERHEAT DUE TO THE RECALL PART AND CAUSE, IN SOME CASES, THE CAR TO CATCH ON FIRE EVEN WHEN OFF. THIS DESCRIPTION FIT OUR CAR'S PROBLEM, SINCE OUR CAR'S ABS LIGHT AND BRAKE LIGHT WAS ON UNEXPLAINABLE. LOGICALLY, WE TOOK OUR CAR TO THE DEALERSHIP TO HAVE THE REPAIR DONE ON THE CAR. AFTER HAVING THE REPAIR DONE, WE CHECKED THE CAR AND THE ABS LIGHT AND THE BRAKE LIGHT WERE STILL ON. I CONFRONTED THE SERVICE MANAGER WHO HAD ADMINISTERED THE REPAIR AND HE ASSURED ME THAT THEY HAD REPAIRED THE PROBLEM TO THE EXTENT THAT FORD HAD ALLOWED THEM. HE HAD TOLD ME THAT ALL HE HAD DONE WAS CHANGE WAS A CONNECTOR AND NOTHING ELSE. THEY HAD NOT FIXED THE PROBLEM; THEIR REPORT ENDED WITH TELLING ME THAT THE ABS LIGHT AND PARKING LIGHT WERE STILL ON AND A DIAGNOSTICS WAS STILL NEEDED. THE MECHANICS DID NOT ONLY LEAVE THE PROBLEM UNFIXED, BUT WERE UNWILLING TO ADMIT THAT THE PROBLEM WAS FROM THE RECALL PART. INCIDENTALLY, THREE DAYS LATER AFTER THE MECHANICS HAD WORKED ON MY CAR, THE FORD ESCAPE CAUGHT FIRE WHILE PARKED ON THE CORNER OF CENHER DRIVE IN CHULA VISTA CA. FORTUNATELY, MY SPOUSE WAS NOT INSIDE THE CAR. THE FIREMAN WERE CALLED TO THE SCENE IN ORDER TO PUT OUT THE FIRE AND A POLICE REPORT WAS MADE. THE FIRE LEFT MY CAR A TOTAL LOSS. I CONTACTED FORD COSTUMER SERVICE OF THE INCIDENT AND THEY INFORMED ME IT WOULD TAKE 10 BUSINESS DAYS TO ANSWER MY REQUEST. *TR

WE DRIVE FORD ESCAPE 2002. IN JANUARY 2006 WE BOUGHT 4 NEW TIRES FROM FIRESTONE P23570R16 WITH 60,000.00MILES GUARANTEE. WE HAVE DRIVEN ONLY 30,000 ON THIS FIRES. WE NOTICED VERY OFTEN AIR LEAKING FROM THESE TIRES AND WE DECIDED TO USE THE GUARANTEE AND GO TO FIRESTONE SERVICE FOR REPAIR. THE TIRES ,ALL FOUR, HAVE CRACKS AL OVER THE TIRE WITH NEXT WHITE COLOR LAYER VISIBLE. WE ARE AFRAID TO USE THE CAR. WHEN WE WENT TO THE SERVICE THEY TOLD US THAT THE REASON OF THIS KIND OF DAMAGE IS WEATHER. JOKE. NONE OF THE CARS DRIVING AROUND HAS THE SAME PROBLEM AND WE LIVE ON THE SAME EARTH AND THE WEATHER IS THE SAME TOO. WE HARDLY BELIEVED THEM AND EVEN CONVERSATION WITH PEOPLE FROM THE MAIN OFFICE DIDN'T HELP. THEY FIX ONE TIRE,CHECKED THE REST AND THEY STILL ARE SURE THAT THESE TIRES ARE OK AND SAFE TO DRIVE. BUT WE STILL HAVE THE CRACKS ON THE TIRES AND WE ARE WAITING FOR MOMENT WHEN THEY BLOW OUT. WE ARE NOT GOING TO PAY FOR REPLACEMENT EVEN 1$ ,SPECIALLY BECAUSE THIS IS FIRE STONE AND ALSO BECAUSE WE FOUND ARE TIRE ON RECALL LIST. BY THE WAY FOR THAT RECALL THEY ALSO HAVE THEIR OWN EXPLANATION OF COURSE. WE DON'T HAVE TO ADD THAT THEY WAS VERY NOT NICE DURING THE SERVICE AND IGNORING. PLEASE GIVE US SAME IDEA ABOUT OUR RIGHTS,SPECIALLY THAT NOTHING HAPPEN YET AND ME,MY WIFE AND MY DAUGHTERS ARE ALIVE. *TR

TL*THE CONTACT OWNS A 2002 FORD ESCAPE. IMMEDIATELY AFTER PURCHASING THE VEHICLE IN AUGUST OF 2002, IT BEGAN STALLING AND LOST ALL POWER. THE CONTACT RECEIVED A RECALL NOTICE IN APRIL OF 2004 FOR NHTSA CAMPAIGN ID NUMBER 04V165000 (POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE). SHE TOOK THE VEHICLE TO A LOCAL DEALER AND RECEIVED HER FREE REPAIR. IN AUGUST OF 2008, THE FAILURE RECURRED. WHILE DRIVING APPROXIMATELY 10-20 MPH, THE VEHICLE STALLED AND LOST ALL POWER; HOWEVER, IT WAS ABLE TO BE RESTARTED. ON AUGUST 11, 2008, WHILE BACKING OUT OF THE DRIVEWAY AT AN UNKNOWN SPEED, THE VEHICLE LOST POWER. THE CONTACT LOST CONTROL OF THE VEHICLE. THE FAILURE RECURRED TWO ADDITIONAL TIMES THE SAME DAY. THE VEHICLE WAS TAKEN TO A LOCAL DEALER AND A COMPLETE DIAGNOSTIC TEST WAS PERFORMED; HOWEVER, NO FAILURES COULD BE FOUND. THE MANUFACTURER STATED THAT SINCE THEY ALREADY REPAIRED HER VEHICLE, THEY WERE NOT LIABLE FOR ANOTHER REPAIR. THE CURRENT MILEAGE WAS 51,007 AND FAILURE MILEAGE WAS 200.