2016 FORD ESCAPE Complaints

On June 21,2024 the transmission on the vehicle prevented the shifter from moving the transmission into the intended gear and caused the vehicle to think it was in park. Due to car unable to move forward accidents could have been caused.

The contact owns a 2016 Ford Escape. The contact stated that heavy white smoke was coming from the exhaust pipe at start-up. There was no warning light illuminated. The vehicle was taken to a dealer where a diagnostic test was performed. The diagnostic test determined that coolant had leaked into an engine cylinder and that metal shavings were found in the oil and air intake tube. The vehicle was diagnosed with engine failure. The manufacturer was notified of the failure but provided no assistance. The vehicle was not repaired. The failure mileage was approximately 100,000.

What component or system failed or malfunctioned, and is it available for inspection upon request? -The engine block is cracked and leaking antifreeze into the combustion chamber. How was your safety or the safety of others put at risk? -no Has the problem been reproduced or confirmed by a dealer or independent service center? -Confirmed by dealer Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? -Just the dealer Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? -None

I have a sunroof and water leaks in and gets the headliner wet on both sides on the area vertically between windshield and front windows. I have had my front windshield replaced to ensure it wasn’t a windshield leak from a seal issue. It don’t fix the problem. I had my sunroof replaced in case it was that and it didn’t fix the issue either. I had the drain tubes for the sunroof flushed multiple times and it didn’t fix the issue either. This has been inspected/looked at by multiple auto places and it can not be located to the source of how water keeps getting in. Every time it rains it gets the headliner wet. There is no warning lamp indicating an issue. It is available for inspection should anyone else need to inspect it to try to find the source of why water gets in. It leaves water stains in my headliner. This is a safety issue if water gets into the car and the water can damage other components of the car. This issue has been ongoing for the last year approximately and I have brought the car in multiple times to address this but no one can locate the source so far.

The contact owns a 2016 Ford Escape. The contact stated while driving at various speeds, the vehicle was shuddering and chugging significantly. Additionally, the transmission was slipping between gears. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where the engine was replaced. Additionally, the contact stated while driving 70-75 MPH and depressing the accelerator pedal, the vehicle jerked and lunged forward. The contact also stated that while attempting to drive from a complete stop, the accelerator pedal was depressed, but the vehicle failed to respond while the engine was revving. The contact stated that he continuously depressed the accelerator pedal until the vehicle responded. The contact was able to continue driving. The vehicle was towed to the independent mechanic, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 114,000.

The contact owns a 2016 Ford Escape. The contact stated that while her daughter was driving 60–65 MPH, coolant was leaking into the engine. The engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that an engine replacement was needed. The manufacturer was contacted and opened a case. The failure mileage was approximately 105,000.

The contact owns a 2016 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light and engine overheating warning lights remained illuminated. Upon inspection, it was discovered that the coolant reservoir was empty. The contact stated that coolant was added to the reservoir, but the failure persisted, and the coolant reservoir was constantly low. The cause of the failure was not yet determined, and the vehicle was not repaired. The manufacturer was notified of the failure. The contact was informed that the vehicle was not covered under and Extended Warranty for the failure. The failure mileage was 118,000.

The contact's daughter owns a 2016 Ford Escape. While the contact's daughter was driving approximately 25 MPH, the vehicle stalled upon depressing the accelerator pedal. There was no warning light illuminated. The contact and the contact's husband were called and arrived at the scene where an attempt was made to restart of the vehicle; however, the failure persisted. The vehicle was then towed to the dealer where it remained in the dealer's possession for a week. The contact called the dealer and was informed that the vehicle was diagnosed with transmission failure. The manufacturer was notified of the failure and a case was filed. The vehicle was not repaired. The failure mileage was approximately 68,000.

4/24/24 Vehicle began de accelerating quickly, going from 50mph to 28mph. The oil light came on, followed immediately by engine light, then seconds later, complete engine failure. Towed to dealership, where I was informed a week later that the engine needed to be replaced again. Ford replaced engine 1.5 years ago when another catastrophic failure occurred. That engine came with a 36 month warranty. Ford authorized the dealership to replace the engine again, however, was unwilling to provide a new 36 month warranty, indicating I would only have the remainder of the warranty period from the previous engine. This second incident could have resulted in serious injury to me, as it occurred on a busy road with no shoulder. I couldn’t open my driver door safely with speeding vehicles going by at 45-50mph to catch a ferry. My research indicates Ford was aware of potential problems with this model since before I purchased it new in 2016.

I have 2 ford escapes a 2015 and a 2016 (2016 referenced in this complaint) both have experienced catastrophic transmission failure within weeks of each other. The transmission would slip and hard shift, eventually disable completely and would indicate the transmission needed to be serviced.