2014 FORD ESCAPE Complaints

1) Steering went out without having issues prior. It reads "steering assist fault service required" on the dash 2) Lost all steering capabilities without warning. The car did not lose all power, it was still running and driving just zero steering. I drive daily with my children in the vehicle most of the time. This time, thankfully, I was alone and not in traffic to harm other drivers. Steering does not work at all, it's not just hard to turn, there's no movement in the wheel no matter how hard you try. 3) It has been checked out by our mechanic and he states "the code reader brings up nothing, no loose wires, tried resetting the battery, it doesn't have power steering fluid that could even be low, but there are cars recalled 2011-2013 with the exact same issue but this is a 2014" 4) It has not been checked by the dealer or manufacturer yet. 5) There were zero warnings. After the incident, a light came on the dash reading "steering assist fault service required"

My car the power steering/steering rack failed while driving the vehicle. At first it gave me a slight warning that the power assist had a fault then it warned steering failure, brake safely. At which time the steering was completely gone. My son and I were in the car driving while this happened and luckily were able to get to the side of the road. I had it towed to the nearest ford dealership to see what the problem was. They called to tell me the entire steering rack had to be replaced for a total of $3,396, when I only owe $4700 on the car as well.

There was already a recall for the fuel pump and it was completed however it is now doing the same thing. This means there will be a loud noise and then the engine will stall. It has been so scary when other cars are around because it won’t start back up for a little while. If I turn off the engine when pumping gas it won’t start back up. I don’t have the money to keep fixing things on this piece of junk!

At a traffic light when the car failed to engage. I could accelerate but transmission did not go in gear. After 3 cycles of the traffic light I was able to get it to the side of the road, it was then that a transmission warning light came on, it never had before. After towing to repair shop I was told that the transmission needed replacing, $9000. I then learned of the “recall” by Ford, but my VIN number is not listed. This issue could have bern very dangerous as I was heading to the mountains. I’ve had my car serviced meticulously and Ford never flushed or serviced the transmission. They should be repairing my car at no cost!!

The contact owns a 2014 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle failed to shift gears and suddenly lost motive power, prompting the contact to pull over to the shoulder of the roadway. The vehicle was able to restart but briefly failed to shift into drive before returning to normal functionality. The transmission warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 22V413000 (Power Train); the VIN was included, and the vehicle was repaired. The manufacturer was notified of the failure but advised the contact that recalls were a one-time free repair. The failure mileage was 144,500.

The contact owns a 2014 Ford Escape. The contact stated while driving approximately 45 MPH, the braking system malfunctioned, and the brake pedal was very hard while pressed. The contact stated that the vehicle failed to slow or stop as needed. The contact used the parking brake to slow and eventually stop the vehicle. The vehicle was later towed to the local mechanic who diagnosed that the cam shaft vacuum pump had detached, causing the braking system to fail. The vehicle was not yet repaired. The local dealer was notified of the failure, but no assistance was provided. The manufacturer was not contacted. The failure mileage was 108,000.

The contact owns a 2014 Ford Escape. The contact stated that while operating the vehicle, the vehicle had experienced rough idling and was taken to the local mechanic who diagnosed that engine coolant was present inside cylinder #3. The contact was advised to take the vehicle to the local dealer for service. After retrieving the vehicle, while driving approximately 25 MPH, the message "Engine Overheating" had displayed. Upon inspection it was discovered that there was no coolant inside the reservoir however, there was no visible coolant leaks found. The vehicle was not yet repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The contact stated that the vehicle had experienced the failure listed in the recall. The local dealer was not contacted. The failure mileage was 74,000.

Vehicle coolant level sensor failed. This is causing the engine to overheat and broke the head gasket.

The contact owns a 2014 Ford Escape. The contact stated while driving 50 MPH, the vehicle started shaking abnormally. The vehicle was taken to a dealer and the contact was informed that the transmission needed to be replaced. The dealer was contacted and stated that the vehicle needed to be diagnosed. The vehicle was not repaired. The manufacturer was contacted and stated that there would be no assistance for the dealer assessing a diagnostic fee. The failure mileage was 150,000.

This vehicle was purchased by an “Authorized Dealer “ on August 31st 2023. I was unaware of the many issues that this vehicle had. Within the first few hours of driving off the lot in this car, I put the car in reverse and for one the back up camera stalled, secondly, a message appeared stating the camera is unavailable and for me to contact the dealer. Well I did, I contacted Five Star Ford and was told $165 just for a diagnostic. Additionally, I was driving on the highway Sept. 9th and the car just began to lose power. I literally was pedal to the metal trying to get home in hopes that this vehicle didn’t give out on me. Shortly after that, the check engine light came on and as I accelerated, this rough noise seemed as though it was getting louder and louder. Last but not least, this car drinks gas likes it’s going out of style. The overall mileage is bogus. According to the odometer after having this car for 11 days, I had supposedly put 1,000 miles on this vehicle!!!! That’s absurd to me!! I haven’t been out of the town or anything. I’ve watched the odometer jump from 120812 to 120837 after only traveling about 2 and half miles. Like what’s going on with this these faulty transmissions in these cars, FORD! What are you doing about it??? People work hard to purchase a car for them and their family. Why make our lives more difficult with these faulty vehicles??!!