2010 FORD ESCAPE Complaints

WE RECEIVED AN IMPORTANT SAFETY RECALL REGARDING A POSSIBLE CRACK IN THE FUEL DELIVERY MODULE IN JANUARY 2018 NOTICE 16S41/NHTSA RECALL 16V-777. OUR APPT WITH FORD DEALER IN CEDAR RAPIDS WAS POSTPONED BECAUSE THEY ARE UNABLE TO GET PARTS. OUR APPT WITH FORD DEALER IN MT. VERNON IS ON HOLD UNTIL THESE PARTS BECOME AVAILABLE. WHAT'S THE HOLD UP AND WHEN CAN WE EXPECT SERVICE?

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE REVERSING OUT OF THE DRIVEWAY, THE STEERING WHEEL SEIZED AND CAUSED THE VEHICLE TO CRASH INTO A FENCE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND IT WAS DIAGNOSED THAT THE STEERING TORQUE SENSOR WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER (MAC HAIK FORD PASADENA IN PASADENA, TX) WAS NOTIFIED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING), ALTHOUGH THE VEHICLE EXPERIENCED THE FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 42,000.

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE THE VEHICLE WAS PARKED IN THE GARAGE, THERE WAS A FUEL ODOR AROUND THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED CAPITAL FORD AT (877) 659-2496 (4900 CAPITAL BLVD, RALEIGH, NC 27616) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER INFORMED THE CONTACT THAT THE PART WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 191,000. PARTS DISTRIBUTION DISCONNECT.

MY VEHICLE HAD A POWER STEERING ASSIST FAULT RECALL IN 2014, NHTSA CAMPAIGN # 14V284000., FORD RECALL # 14S05. I BROUGHT THE VEHICLE IN TO FORD IN AUGUST 2104 TO CORRECT THE PROBLEM. THE POWER STEERING ASSIST FAULT SENSOR JUST CAME BACK ON . I DO NOT HAVE ANY POWER STEERING. I CONTACTED A FORD DEALERSHIP AND THEY INFORMED ME THAT ONCE THEY CORRECTED THE PROBLEM IN 2014 THEIR OBLIGATION ENDED. THEY SAID THAT THERE IS NO WARRANTY ON THE CORRECTION. THE SAME PROBLEM IS BACK AGAIN.

SEATBELT WILL NOT UNCLICK ONCE BUCKLED NOW SEAT BELT WILL NOT CLICK OR BUCKLE AT ALL. ON THE DRIVER SIDE OF THE VEHICLE.

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING 45 MPH, THE FUEL INLET FAILED AND THE WARNING INDICATOR FOR THE COMPONENT ILLUMINATED. THE VEHICLE WAS TAKEN TO FREEDOM FORD (151 WOODLAND DR SW, WISE, VA 24293) WHERE IT WAS DIAGNOSED THAT THE FUEL INLET FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 70,000.

THERE IS EXCESSIVE CORROSION AND ROT ON MY SUBFRAME THAT HAS CAUSED A LARGE HOLE AS WELL AS MY CONTROL ARM TO BECOME LOOSE. THIS IS CAUSED BY EXCESSIVE RUST FROM ROAD SALT AND OTHER DIRT. THIS HAS MADE MY CAR UNABLE TO PASS INSPECTION.

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (FERRARIO AUTO TEAM, 2472 CORNING RD, ELMIRA, NY 14903, (855) 468-5337) CONFIRMED PART UNAVAILABILITY AND WAS UNABLE TO VERIFY WHEN THE PARTS WOULD BE SUPPLIED FROM THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.

WHILE DRIVING HEARD POP NOISE. CAR WAS NOT DRIVING RIGHT AND SKID HAZARD LIGHT WENT ON. AS I WAS GOING VERY SLOWLY ON SIDE ROADS, I GOT TO A POINT WHERE THE STEERING WHEEL COULD TURN BACK AND FORTH BUT I COULD NOT CHANGE DIRECTION OF CAR. CAR WAS TOWED TO A MECHANIC. TWO MECHANICS WITH 30 YEARS EXPERIENCE EACH SAID THAT THEY HAD NEVER SEEN ANYTHING LIKE THIS BEFORE. THEY REMOVED AND REPLACED STEERING GEAR ASSEMBLY AND STEERING COLUMN. THIS WAS A CATASTROPHIC FAILURE AN SHOULD NEVER HAVE HAPPENED! LUCKY FOR ME I WAS ON BACK ROADS.

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER (KOON'S FORD, 1-888-250-9459) WAS CALLED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.