2010 FORD ESCAPE Complaints

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE MANUFACTURER FAILED TO REPAIR THE VEHICLE WITHIN A REASONABLE AMOUNT OF TIME. THE DEALER (CAPITAL FORD, 4900 CAPITAL BOULEVARD, RALEIGH, NC, 919-790-4701) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

ON SUNDAY, APRIL 22, 2018, WHILE ASCENDING A GRADE ON THE PACIFIC COAST HIGHWAY IN NEWPORT BEACH, CA, THE 'YELLOW WRENCH' WARNING LIGHT ON MY 2010 FORD ESCAPE SUDDENLY ILLUMINATED AND THE VEHICLE RAPIDLY DEACCELERATED AND DID NOT RESPOND TO THE THROTTLE. AT THAT MOMENT I WAS IN THE LEFT LANE OF A 3-LANE HIGHWAY WITH OTHER VEHICLES APPROACHING FROM BEHIND AND PASSING AT 50 MPH. MY VEHICLE SLOWED TO ABOUT 5 MPH AS I ATTEMPTED TO MOVE TO THE RIGHT WHERE I HOPED IT HAD ENOUGH MOMENTUM THAT I COULD MAKE IT TO THE TOP OF THE GRADE AND EXIT THE HIGHWAY. THE RIGHT-HAND EXIT WAS DOWNHILL AND I WAS ABLE TO COAST AND CREEP INTO A MARKET PARKING LOT WHERE I TURNED OFF THE ENGINE AND TRIED TO CALM DOWN. FROM THE VEHICLE MANUAL I LEARNED THAT THE 'YELLOW WRENCH' INDICATED 'THROTTLE CONTROL OR DRIVE TRAIN PROBLEMS.' AS IT TURNED OUT IT WAS A SUNDAY MORNING AND I DID NOT HAVE A PHONE WITH ME SO I DECIDED TO TRY RESTARTING THE ENGINE. IT STARTED AND THE YELLOW WRENCH DID NOT ILLUMINATE. AFTER A SHORT TEST DRIVE IN THE PARKING LOT I DECIDED TO CANCEL MY ERRANDS AND TRY TO RETURN HOME, A DISTANCE OF A FEW MILES. I DROVE AT 25-30 MPH ON RESIDENTIAL SIDE STREETS AND MADE IT HOME WITH NO FURTHER PROBLEMS. THE NEXT DAY I TOOK THE CAR INTO THE LOCAL FORD DEALER AND DESCRIBED WHAT HAD HAPPENED. I WAS TOLD THEY WOULD LOOK INTO IT AND REPORT BACK. LATER I WAS INFORMED THAT THE PROBLEM WAS A DEFECTIVE THROTTLE BODY AND THEY HAD A REPLACEMENT PART. WHEN I CAME IN TO PICK UP THE CAR I WAS INFORMED THAT THERE WAS NO CHARGE BECAUSE THE REPAIR 'WAS UNDER WARRANTY!' THIS WAS A BIG SURPRISE, SINCE I HAD NEVER RECEIVED ANY NOTICE OF A POTENTIAL PROBLEM NOR OF A WARRANTY EXTENSION. SUDDEN DEACCELERATION WOULD BE DANGEROUS ON A FREEWAY IN RUSH HOUR TRAFFIC, NOT MITIGATED BY "LIMP HOME" CAPABILITY

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (BOB SIGHT FORD, 610 NW BLUE PKWY, LEE'S SUMMIT, MO 64063) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

BRANDON FORD IN BRANDON FLORIDA STATES "FORD HAS NOT YET RELEASED THE PARTS TO FIX SAFETY RECALL 16S41 / NHTSA RECALL 16V-777" FOR MY 2010 FORD ESCAPE. BRANDON FORD SERVICE DEPARTMENT IN BRANDON FLORIDA STATES "FORD WILL CONTACT YOU WHEN PARTS ARE AVAILABLE."

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL SEIZED. THE VEHICLE WAS TAKEN TO THE DEALER (RON TIRAPELLI FORD, 4355 W JEFFERSON ST, SHOREWOOD, IL 60404) WHERE THE TECHNICIAN STATED THAT THE SYMPTOMS WERE DUE TO AN UNKNOWN RECALL REPAIR PERFORMED IN 2014. THE MANUFACTURER WAS NOTIFIED AND CONFIRMED THE INFORMATION PROVIDED BY THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 98,000.

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. DAY FORD (3696 WILLIAM PENN HWY, MONROEVILLE, PA 15146, (412) 856-0600) INFORMED THE CONTACT THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS ALSO NOTIFIED. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

THE "POWER STEERING ASSIST FAULT" LIGHT CAME ON AND I LOSS THE POWER STEERING ABILITY AS I WAS DRIVING DOWN THE STREET. GOOD THING I WAS ON A CITY STREET AND NOT GOING FAST. I WAS TOLD THAT THERE WERE NO OPEN RECALLS ON THIS, BUT IN 2014 THERE WAS A RECALL, BUT TO UPDATE THE SOFTWARE ONLY UNLESS THE POWER STEERING HAD ACTUALLY GONE OUT. I WANT TO KNOW HOW DID UPDATING THE SOFTWARE FIXES THE ISSUE? I WAS FORCED TO TAKE IT TO A DEALERSHIP, AND WAS TOLD THERE WERE NO OPEN RECALLS, AND THAT IT WILL BE ABOUT $1,800 TO FIX. WHY IS FORD NOT ISSUING ANOTHER RECALL TO TAKE CARE OF THE NUMEROUS COMPLAINTS FOR THIS FAILURE? IT'S SO UNFAIR THAT THIS WAS GOING TO BE A PROBLEM EVENTUALLY, AND FORD SLAPPED A BAND-AID ON IT SO AS TO NOT TAKE RESPONSIBILITY FOR THEIR ERROR. I GUESS IF SOMEONE GETS INJURED SERIOUSLY ENOUGH, THEN MAYBE THEY'LL DO SOMETHING. UNFORTUNATELY, I HAVE TO PAY FOR MY CAR TO BE FIXED, BUT I AM GOING TO DO ALL THAT I CAN TO GET SOMEONE TO LISTEN TO MY CONCERNS REGARDING THE SO CALL "RECALL" THAT DIDN'T FIX ANYTHING. NEVER AGAIN WILL I BUY A FORD VEHICLE.

RECALL 16V-777 I RECEIVED A LETTER FROM FORD IN JANUARY 2018 STATING THAT PARTS WERE AVAILABLE FOR THE VEHICLE TO BE FIXED. I IMMEDIATELY CALLED MY LOCAL FORD DEALER - GIBBONS FORD AND WAS PUT ON THE WAITING LIST SINCE THEY DIDN'T HAVE THE PARTS. IT IS NOW APRIL AND THE DEALER HAS ONLY RECEIVED THREE OF THE PARTS TO DATE TO FIX THIS PROBLEM. I CALLED FORD CUSTOMER SEVICE AND WAS GIVEN A CASE NUMBER CAS14605645. I WAS TOLD THIS WOULD BE ELEVATED TO THEIR MANAGEMENT, BUT I THINK FOUR MONTHS IS EXTREMELY LONG TIME TO EFFECT A RECALL. THE VEHICLE SMELLS LIKE GAS AND I'M HESITANT TO DRIVE IT DUE TO THE INCREASED RISK OF FIRE. I BASICALLY HAVE A VEHICLE I CAN'T DRIVE WAITING ON FORD TO GET PARTS TO THE DEALERSHIP. ANY PRESSURE THAT CAN BE PUT ON FORD TO GET THE PARTS TO THE DEALERSHIP WOULD BE GREATLY APPRECIATED.

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE DEALER (HOLMES TUTTLE FORD LINCOLN TUCSON, 660 W AUTO MALL DR., TUCSON, AZ 85705, (888) 298-7826) SCHEDULED SEVERAL APPOINTMENTS; HOWEVER, EACH TIME THE CONTACT ARRIVED THEY INDICATED THAT THE PART WAS UNAVAILABLE. THE CONTACT WAS UNCERTAIN AS TO WHEN THE PART WOULD BE SUPPLIED FROM THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE) WAS RECEIVED IN JANUARY OF 2018. THE CONTACT CALLED THE DEALER (SCARSDALE FORD IN SCARSDALE, NY) AND WAS INFORMED THAT THE PARTS NOT AVAILABLE AND WERE ON BACKORDER. THERE WAS NO ESTIMATED TIME FOR RECEIVING THE PARTS. THE MANUFACTURER WAS NOTIFIED AND CONFIRMED THAT THE PARTS WERE ON BACKORDER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.