2011 FORD ESCAPE Complaints

TL* THE CONTACT OWNS A 2011 FORD ESCAPE. WHILE THE VEHICLE WAS DRIVING VARIOUS SPEEDS OR IDLING, THE STEERING WHEEL SHOOK VIOLENTLY. ALSO, THE ENGINE AND POWER STEERING ASSIST WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO EAU CLAIRE FORD LINCOLN (2009 LORCH AVE, EAU CLAIRE, WI 54701, (715) 852-1000), BUT NO DIAGNOSTIC TESTING FAILURE CODES WERE FOUND. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ASSIST NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 186,000.

REAR LIFT GATE WINDOW SPONTANEOUSLY EXPLODED OUTWARD WHILE PARKED IN FRONT ON MY HOME.

TL* THE CONTACT OWNS A 2011 FORD ESCAPE. WHILE OPERATING THE VEHICLE, A GRINDING TYPE NOISE WAS HEARD WHEN TURNING THE STEERING WHEEL. THE CONTACT STATED THAT THE STEERING WHEEL BECAME MORE DIFFICULT TO TURN AND WOULD JERK AND VIBRATE. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE STEERING COLUMN WAS FAULTY, BUT THE EXACT FAILURE WAS NOT IDENTIFIED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE VEHICLE WAS PREVIOUSLY DIAGNOSED PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING), BUT NO FAILURES WERE FOUND AT THE TIME. THE FAILURE MILEAGE WAS 124,000. *TT UPDATED 9/19/18*JB

TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). TWO DEALERS WERE CONTACTED: REA-FORD-LINCOLN (84 CIMARRON RD, MONTICELLO, NY 12701, (845) 791-6100) AND SUNSHINE FORD-LINCOLN (40 NY-17K, NEWBURGH, NY 12550, (845) 561-3900). BOTH DEALERS INDICATED THAT THE PART WAS UNAVAILABLE AND ON A NATIONAL BACKORDER. THE MANUFACTURER WAS CONTACTED TO DETERMINE WHEN THE PART WOULD BE SUPPLIED TO THE DEALERS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V770000 (FUEL SYSTEM, GASOLINE). SPRADLEY BARR FORD & LINCOLN OF GREELEY (4901 W 29TH ST, GREELEY, CO 80634, (970) 506-3600) WAS CALLED TO SCHEDULE A RECALL REPAIR APPOINTMENT. UPON ARRIVAL AT THE DEALER, THE CONTACT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND THE DEALER WAS UNABLE TO VERIFY WHEN THE REMEDY AND PARTS WOULD BE SUPPLIED FROM THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.

I RECEIVED A RECALL NOTICE FROM FORD DEC 2016 REFERENCING NHTSA SAFETY RECALL 16V-777. AUG 2017 I STILL HADN'T HEARD ANYTHING SO I ASKED FORD WHAT WAS GOING ON USING FORD WEBSITE LIVE CHAT. EBONEE SAID PARTS STILL NOT AVAILABLE. JAN 2018 GOT ANOTHER LETTER SAYING PARTS NOW AVAILABLE. CALLED DEALERSHIP THEN AND AGAIN TODAY 4/11/18 & THEY SAID STILL NOT AVAILABLE. VERY FRUSTRATED AND CONCERNED ABOUT WHAT MIGHT HAPPEN DUE TO POSSIBLE FUEL LEAK. WE WANT THIS FIXED BUT NO ONE SEEMS TO BE ABLE TO HELP.

TL* THE CONTACT OWNS A 2011 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 55 MPH, THE STEERING WHEEL JERKED AND THE 'POWER STEERING ASSIST DEFAULT" MESSAGE APPEARED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE CONTACT ALSO MENTIONED THAT THE JERKING OF THE STEERING WHEEL HAD GOTTEN WORSE IN THE PAST SEVERAL DAYS, TO THE POINT THAT THE FAILURE OCCURRED WHEN THE VEHICLE WAS IN PARK. THE CONTACT ALSO STATED THAT THE VEHICLE WAS REPAIRED BY THE DEALER (BOB CHAPMAN FORD, 1255 COLUMBUS AVENUE MARYSVILLE, OHIO 43040) ON OCTOBER 16, 2016 FOR THE SAME FAILURE. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 174,000.

TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (ROBBERSON FORD, 2100 NE 3RD ST, BEND, OR 97701, (541) 382-4521) CONFIRMED PART UNAVAILABILITY AND WAS UNABLE TO VERIFY WHEN THE PART WOULD BE SUPPLIED FROM THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE DEALER (WENDLE FORD, 9000 N DIVISION ST, SPOKANE, WA 99218, (509) 484-4800) SCHEDULED AN APPOINTMENT AND INDICATED LATER THAT THE PART WAS NOT AVAILABLE. THE DEALER STATED THAT THE PART MAY BECOME AVAILABLE IN TWO WEEKS, BUT DID NOT VERIFY IF THERE WAS A NATIONAL BACKORDER OR IF THE CONTACT WAS PLACED ON A WAITING LIST. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

I RECEIVED A RECALL ON MY 2011 ESCAPE IN LATE 2016 INFORMING ME ABOUT AN ISSUE WITH THE FUEL DELIVERY MODULE. I TOOK IT TO THE DEALERSHIP AT THE TIME, INFORMING THEM THAT I HAD BEEN NOTICING FUEL SMELLS, BUT THEY WERE UNABLE TO REMEDY THE ISSUE, OR PERFORM THE RECALL. IN JANUARY OF 2018 I RECEIVED ANOTHER LETTER SAYING THAT PARTS ARE NOW AVAILABLE TO REPAIR MY VEHICLE, BUT AS OF APRIL, TWO LOCAL DEALERSHIPS STILL SAY THEY HAVE NOT RECEIVED THE NECESSARY PARTS FOR THE REPAIR. THE SAFETY RECALL IS 16S41/NHTSA RECALL 16V-777. BASED ON THE SAFETY IMPLICATIONS OF THIS RECALL, IT SEEMS THAT FORD IS BEING VERY SLOW IN DELIVERING PARTS TO THE DEALERSHIPS TO MAKE THIS REPAIR.