2016 FORD ESCAPE Complaints

The contact owns a 2016 Ford Escape. The contact stated while driving approximately 55 MPH, the transmission inadvertently downshifted to a lower gear. The contact stated that the gear shifter became inoperable. The check engine and electronic throttle control system warning lights illuminated. The vehicle was taken to a dealer where it was diagnosed that the motor mounts and transmission bushing cable needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 94,000.

The escape has a defective EcoBoost engine that cause coolant to leak into the cylinders, increasing the risk of engine failure or car fires. The 2016 escape had coolant leak into the cylinder of the engine that caused the engine to fail needing a new engine due to this. The problem of the coolant leaking into the engine has been documented by a Ford dealership and some models of the escape have been recalled due to this except the year of 2016. There was no warning lights or messages showing that this issue has happened. I was driving this vehicle when the issue was occurring and mine and my child’s safety was put at risk.

The contact owns a 2016 Ford Escape. The contact stated that while his daughter was at a stop light and attempting to accelerate, the vehicle failed to move forward. There were no warning lights illuminated. The vehicle was towed to an independent mechanic, but the vehicle was not repaired. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The contact called three transmission specialists and was made aware of other vehicles with the same failure. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The approximate failure mileage was 120,000.

In Aug. 2021 my 2016 Ford Escape’s Sync/NAV stopped connecting to my iPhone. I went to Fullerton Ford in Somerville, NJ and a Service Advisor (SA) determined that Sync would not connect with his iPhone or mine. Another SA connected with his Android phone and it worked perfectly. Everything else related to the Sync/NAV was working. I did research online on connecting Sync with iPhone, and was finally able to reconnect to Bluetooth, but never able to connect with the Sync/NAV system. After weeks of trying get the Sync/NAV to work I had it diagnosed by Fullerton Ford. On Sept. 29, 2021 I paid a $100 diagnostic fee to assess the problem. I spent 7 hours waiting while it was worked on. They talked with the technical “hotline” but were unable to determine why the Sync/NAV worked with the Android but not the iPhone. They suggested the problem “could be” the APIM which would cost $866.16 to replace, but told me that they could not guarantee that replacing the APIM would solve the problem. Without a guarantee that spending $966.16 would solve the problem I declined. It was noted on the invoice that the APIM had given a faulty reading but the Service Advisor never told me that or what else could happen if the APIM failed. I suffered with the iPhone issue until Nov. 6, 2023 when I brought the car to Ciocca Ford in Flemington, NJ for service. I’d learned there was an update to the Sync system so I asked them to do that upgrade. When the car was “finished” the SA advised me that the whole Sync/NAV system had been disabled because the 3 attempts to do the Sync upgrade completely blew out the APIM module, and that it would cost $1,100 to replace it! Now I have no Sync/NAV system at all; no radio, clock, NAV, reverse parking support, or Bluetooth. In addition, the phone charging ports and upper vents of the heating system don’t work and I don’t know what else isn’t working. Other Ford owners have made complaints about APIM module failures to the NHTSA, so Ford should do a recall.

I was pulling out onto a major highway and my car quit shifting. Which caused me to be stranded in the middle of a busy highway.

The contact owns a 2016 Ford Escape. The contact stated that the vehicle experienced rough starts, overheating and the check engine warning light was illuminated. The vehicle was taken to an independent mechanic who determined that there was coolant present inside the engine cylinders and that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 96,000.

The transmission went out suddenly while driving. My safety was at risk since it suddenly went out while the vehicle was in motion on a typically busy road. I had to pull over with my hazards on hoping no one would hit me.The car was taken to a local dealer where they determined there were metal shavings in the transmission and it needed to be replaced. A warning came up on the screen but when it came up it was determined that the cause was not need to fix immediately and did not relate to the transmission.

outside key pad is making sounds of door locks locking and unlocking with flashers coming on driving down the rd second time after replacing outside keypad in 2021 at a ford dealership in northern michigan the problem has returned 11-1-2023.i tapped on the outside of the door keypad surface, the problem hasnt came back in the last few days, i believe it will reappear at some point though

The contact owns a 2016 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. An unknown warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 87,277.

The contact owns a 2016 Ford Escape. The contact stated that while driving at various speeds, the check engine warning light remained illuminated, with the engine overheating and the message Cylinder Number One Misfire was displayed. The vehicle was taken to the local mechanic who diagnosed that coolant was present inside cylinder #1 and the engine needed to be repaired. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 123,000.