2011 FORD ESCAPE Complaints

The contact owns a 2011 Ford Escape. The contact stated that while driving at various speeds, the power steering assist function failed to operate as needed with the "Power Steering Assist Fault" message displayed on the instrument panel. The contact also stated that the steering wheel was shaking abnormally while in park(P). The contact stated that the vehicle had previously been repaired under NHTSA Campaign Number: 14V284000 (Steering); however, the failure recurred. The vehicle was not repaired. The contact attempted to reach out to the dealer that had performed the recall repair; however, all the calls went to voicemail. The manufacturer was notified of the failure and referred the contact back to the dealer for assistance. The failure mileage was approximately 200,000.

The contact owns a 2011 Ford Escape. The contact stated that while his daughter was driving 10 MPH and pulling into a parking lot, the vehicle lost power steering functionality. The contact was able to continue driving. There were no warning lights illuminated. The local dealer was contacted, and the contact was informed there were no open recalls on the VIN for the failure. The dealer informed the contact that the rack and pinion were replaced, and a software update was performed. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the local dealer. The failure mileage was approximately 93,000.

The contact owns a 2011 Ford Escape. The contact stated that while his daughter was driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The vehicle was taken to an independent mechanic, who determined that the crankshaft position sensor signal experienced a loss of power, resulting in a loss of power steering assist. The contact was informed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 173,000.

The fuel pump was replaced and a new one was installed and now the engine is misfiring really hard and when the vehicle is placed in drive or reverse the engine tries to stall. The mechanic is saying that I will have to purchase a fuel rail pressure sensor that controls the fuel to each fuel injector. If this item or the whole fuel system is on a Recall List. Then I shouldn't have to pay anything to have it repaired and replaced by the Dealership. I do need to be notified about this issue immediately. This is a 2011 Ford Escape XLT AWD 4dr SUV with 3.0 V6 Flex Fuel system.

There was a recall (#14S05 from Ford) that covered Electric Power Steering Failure in Escapes and Mariners from 2008 - September of 2011 made in the Kansas City Assembly plant. This vehicle mentioned is having the same issue, but is not included on the recall list? We diagnosed the problem with a Snap-On computer here at M&D Auto & Trailer Sales & Service, LLC. The customer complained that the steering wheel and column would shake and then feel like there was no power steering making it almost impossible to drive. No inspection other than at M&D Auto. No lights came on but our Snap-On scanner produced DTC B2278 and told us about the afore mentioned recall.

I was merging onto I-91 when the steering went out in my Escape. The ramp was at a right angle and this is when I felt the tightness. There was no alert activated on the dashboard and I was not sure what happened. I drove for about 2 miles toward work and exited the highway. It was scary because I was afraid I would not be able to make the turn off to avoid the left side barrier of the bridge on my exit turn. I was unable to park at work and simply drove to a nearby mechanic. I used my flashers to make wide turns. I left the vehicle at Rick’s Automotive. They called a few hours later and confirmed a bad torque sensor in the vehicle.

Top of wheel well around shock absorber broke off due to rust as well a frame disintegrating due to rust. When shock broke free part of wheel well lodged behind the tire and destroyed the brand new tire.

The contact owns a 2011 Ford Escape. The contact stated that while driving at approximately 20 MPH, the steering wheel became stiff, and difficult to turn to the left or the right. The contact was able to veer into a parking lot for an errand and upon restarting the vehicle the vehicle resumed normal function. No warning light was illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 14V284000 (Steering); however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 200,000.

The contact owns a 2011 Ford Escape. The contact stated that while his wife was driving 10 MPH, the vehicle lost power steering functionality. The contact stated that after restarting the vehicle, the vehicle regained power steering functionality. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 14V284000 (Steering); however, the VIN was not included. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that the VIN was not under recall. The failure mileage was approximately 144,454.

The contact owns a 2011 Ford Escape. The contact stated while her husband was driving approximately 20-25 MPH and making a right turn with the contact occupying the front passenger's seat, the vehicle lost power steering functionality, nearly causing the driver to lose control of the vehicle. There was no warning light illuminated. The driver was able to drive to the nearby residence of the contact's brother. The contact stated upon restarting the vehicle approximately two hours later, the power steering functionality had returned. The vehicle was taken to the dealer the following day and was diagnosed with steering shaft torque sensor malfunction. The dealer replaced and calibrated the steering shaft torque sensor twice. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 14V284000 (Steering). The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 138,260.