2015 FORD ESCAPE Complaints

The Sync system in my vehicle no longer works properly. This makes me unable to connect my phone to the bluetooth and use my phone handsfree. The problem has not been confirmed by a dealer or independent center. I did however replace the fuse that powers the sync system and even disconnected my battery to perform a hard restart on the system and it still does not work. The sync first failed about 3 weeks ago.

The contact's daughter owns a 2015 Ford Escape. The contact stated that his daughter experienced a malfunction with the front passenger’s side door latch mechanism. The door failed to latch and close securely. There were no warning lights illuminated. The contact called the local dealer and was informed that vehicle was not covered under a recall. The vehicle was not diagnosed or repaired. The manufacturer was contacted but provided no additional assistance and referred him to the NHTSA Hotline. The contact stated that the failure was related to NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages). The failure mileage was approximately 58,000.

The contact owns a 2015 Ford Escape. The contact stated that the check engine warning light was intermittently illuminated. The contact then stated that while the vehicle was idling or during start-up, he noticed a burning odor throughout the vehicle. The vehicle was taken to and independent mechanic; however, the mechanic suggested that the vehicle be taken to the dealer. The vehicle was taken to the dealer where it was diagnosed that coolant had leaked into the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The manufacturer provided the number to the NHTSA Hotline. The failure mileage was approximately 117,000.

The contact owns a 2015 Ford Escape. The contact stated that while driving at an undisclosed speed, the engine overheated message was displayed. The vehicle was taken to an independent mechanic, who diagnosed that there was coolant intrusion into the engine, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 120,000.

The vehicle has completely shut off while driving on several occasions now. The first time it happened we had it towed and ended up replacing the battery. The 2nd time we put it back to park and restarted the vehicle and assumed it was just a fluke. It has happened 2 more times now within the last few weeks and it is a very serious concern. Mechanics have no idea what is happening or what's causing the issue. I have done some research and it seems this is a common issue with this vehicle. There needs to be a recall/fix for this problem as it could cause an accident and cost someone their life. We do not feel safe driving the vehicle anymore.

I took my escape to the dealer because of no heat on a Tuesday they filled the antifreeze because it was low I drove it on Thursday then on Friday I had to have it towed to the dealer because all of the antifreeze was on yhe ground I guess there's a problem with the eco boost escapes I believe it has the same problem

Check engine light came on. Low on coolant. 2 days later low on coolant again. Engine needs replaced at 101,000 miles after faithful regular maintenance. Have read multiple reports from other owners of this same problem. This should be a recall! So unfair to pay so much for a new car then have to pay again at such low mileage. Will definitely consider another brand at next purchase. And just now the dealership said they can't even get a new engine and a rebuilt one will be $2,000 more than a new one. I am just sick over this !! Ford needs to do better!!

Our 2015 Escape is having the same problem as the recall recently released for the 2020-23 models. We are getting terrible fuel smell inside the vehicle. Getting unsafe to drive.

While driving the vehicle, I received a notice on the dash screen stating that the engine was overheated and to pull over as soon as possible. I followed the instructions (within 30 seconds) and shut the engine off but before I could exit the vehicle, there was a large amount smoke/steam coming from the engine area and it had also gotten into the inside of the vehicle. I began coughing and had a hard time catching my breath. I exited the vehicle. Once I was able, I raised the hood and found that the coolant reservoir was empty. I went up to the local parts store and purchased some coolant and once the engine had cooled off, I added it to the coolant tank. The temperature gauge returned to normal and I was able to drive it to my mechanic's shop. Upon inspection, it was found that the engine head was cracked and warped as well as the engine block. I will need to replace thye engine.

The contact owns a 2015 Ford Escape. The contact stated while at a complete stop at the traffic light, the vehicle emitted an abnormal sound. The accelerator pedal was depressed but the vehicle failed to respond. The vehicle then responded at a significantly slow speed. The contact pulled into a nearby parking lot. A message indicating a transmission failure was displayed. The vehicle was towed to the residence. The vehicle was then towed to the dealer and repaired under NHTSA Campaign Number: 22V413000 (Power Train). However, the failure persisted. The dealer diagnosed that the transmission needed to be replaced. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 106,000.