2014 FORD ESCAPE Complaints

Car was taken to shop and advised there where engine issues. Took it to an authorized dealer and was advised it was a heating hose issue. Took it back in and after 2 weeks we were told it needed an engine. The car is constantly leaking coolant which has spilled onto the engine and could cause a fire while driving. Ford will not help with any repairs. Vehicle has been in the shop for 5 months

The driver side rear door can not be opened. It appears the paneling of the door is caught on the frame, which prevents the operation of the door. This has been reported twice to the dealership, and so far they have ignored the request to inspect or fix it. In an emergency if needed passengers would not be able to exit through this door, which would put that at risk if the car were pinned on one side and the front too damaged to operate. Also the rear camera has failed and does not operate. This is the second camera to do so as the first was replaced under warranty a few years after purchasing the vehicle. If a child were behind the vehicle there would be no way to know looking over your shoulder, as you could only see them on camera. The only warning or indicator of the camera failure is a black screen with a message that you need to contact a service professional.

Transmission Yes, you can inspect it upon request. Our whole family was in the car, on a main road, we were all at risk It has been confirmed it’s the transmission. Insurance is aware. We were unaware of any problem, no lights on dash. Driving on a main road and the car just stopped working. We had to coast to a space place to stop. And then the car didn’t move forward or backwards.

The contact owns a 2014 Ford Escape. The contact stated that while operating the vehicle the engine temperature gauge had increased to high and the message "engine overheating" had displayed before the vehicle began to shake and vibrate. The vehicle was towed to the local mechanic who diagnosed that the engine coolant had leaked into the engine cylinder one and that the engine was severely damaged and needed to be replaced. The local dealer was notified of the failure and confirmed the engine would need to replaced for the failure noted by the independent mechanic. The vehicle was not yet repaired. The manufacturer was not yet notified of the failure. The failure mileage was 25,000

While driving the vehicle randomly het steering assist fault service required and goes immediately into limp mode. This is very dangerous and you need to try to pull over immediately, because the car loses power immediately. This is my teenage drivers car and she can no longer drive it. We are to scared she will get into an accident. Please make Ford do something with a recall for the steering assist issues in these escapes

The contact owns a 2014 Ford Escape. The contact stated that the rearview camera was intermittently inoperable. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that an unknown software needed to be updated; however, the vehicle was not repaired. The contact stated that the failure recurred and that the rearview camera was displaying the image upside down. The vehicle was then taken to Metro Ford, Inc. (2860 S Noland Rd, Independence, MO 64055), who confirmed the prior dealer's diagnosis of replacing the software. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed there was no recall on the VIN and was advised to file a complaint with the NHTSA Hotline. The approximate failure mileage was 118,000.

The contact owns a 2014 Ford Escape. The contact stated that when idle for long durations the vehicle would pulse as if it wanted to turn off. The short pulses eventually turned into actual stalling. The vehicle would stall after the fuel was placed in the vehicle as well. The contact would have to restart the vehicle. While driving at various speeds the vehicle would display hesitation as if the fuel was not circulating properly and or the transmission was not shifting properly. A warning light had illuminated indicating sntact took the vehicle to the dealer who diagnosed that the fuel pump failed and needed to be replaced. The vehicle had not been repaired. The contact took the vehicle to another dealer where they were told that their failure was related to NHTSA Campaign Numbers: 15V005000 (Fuel System, Gasoline ) and 14V525000 Fuel System, Gasoline) however, their VIN was not included. The manufacturer was made aware of the failure and directed the contact to NHTSA. The approximate failure mileage was unknown.

The contact owns a 2014 Ford Escape. The contact stated while driving 40 MPH, the engine coolant level low and high temperate warning lights were illuminated with a message to pull over displayed. The contact pulled over safety. The contacted added more coolant and the vehicle started operating normally. The vehicle was taken to the dealer and the dealer stated that the cylinder head assembly needed to be replaced. The contact was also informed that the vehicle was already serviced under NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The vehicle was not repaired. The manufacturer was contacted and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 122,664.

The contact owns a 2014 Ford Escape. The contact stated while driving at an undisclosed speed, the coolant level warning light illuminated. The contact pulled over and checked the coolant level and noticed that there was coolant in the coolant reservoir. The contact stated that after resuming driving the coolant level warning light illuminated, and the vehicle stalled. The contact added more coolant and the vehicle started operating normally. The vehicle was taken to the dealer and the dealer stated that the water pump needed to be replaced. The vehicle was repaired, but the failure continued. The manufacturer was contacted, and the manufacturer stated that there was no recall on the vehicle for the failure. The failure mileage was 150,000.

The contact’s mother owns a 2014 Ford Escape. The contact stated that while driving at approximately 5 MPH, the vehicle stalled. The vehicle was towed to a dealer where there was no cause for the failure determined. On another occasion, the contact stated that while driving 40 MPH, the vehicle stalled. The contact stated that the vehicle was pulled over to the side of the road. The contact stated that the failure had been reoccurring. The contact stated that the vehicle was towed to an independent mechanic where it was diagnosed with a cracked engine block. The vehicle was not repaired. The contact stated that the coolant temperature and engine warning lights were illuminated. The manufacturer was notified of the failure. The approximate failure mileage was 40,000.