2016 FORD ESCAPE Complaints

Anytime I run the heat and the car is idling, there is a very strong gas smell. I am guessing that when the car is moving, the air flow pushes/pulls it out as it's not as strong then. It's strong enough to make you cough and I would guess make you sick if you didn't turn the heat off. It's been occurring since October and happens every time I try to use the heat. I took it to Gaplin Ford in Prescott to get it looked at. Instead of being honest and saying they couldn't figure out what the problem was and reaching out to Ford corporate, they lied and said the smell went away. It in fact did not go away. They 100% lied about the smell going away. After picking up my car, I no sooner got to the stop light at the edge of their property and the gas smell was there. I'm guessing they can't find a leak, but a gas smell is nothing to just brush off. I just took the car in this past week, I work from home and we don't always use my car so we didn't realize this was an actual issue until recently, and the car didn't just get gas spilled on it or run over spilled gas at a gas station.

Car stared backfiring and engine light came on. Mechanic told me coolant is leaking into cylinder from head gasket. Told me probably need a new engine, told me Ford is aware of problems but aren't going to repair them. Ford has a tech bulletin- SSM 49821

The contact owns a 2016 Ford Escape. The contact stated that while driving at an undisclosed speed on the highway, the transmission was slipping, and the vehicle stalled and lost motive power with the transmission fault warning light illuminated. The vehicle failed to restart. The vehicle was towed to a local dealer, where it was diagnosed that the transmission needed to be replaced after retrieving 8 transmission failure codes. The vehicle remained at the dealer awaiting the repair. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 83,000.

The contact owns a 2016 Ford Escape. The contact stated while pulling out of his driveway, the vehicle failed to accelerate as designed. The contact stated that there was a burning odor coming from the vehicle. There was no warning light illuminated. The vehicle was towed to the dealer and the contact was informed that the transmission needed to be replaced and that the vehicle was not under recall. The vehicle was not repaired. The manufacturer was contacted and confirmed that the vehicle was not included in NHTSA Campaign Number: 22V413000 (Power Train). The approximate failure mileage was 100,000.

The contact owns a 2016 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed as a coolant intrusion into the engine cylinders. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 69,000.

On December 20, 2022, I was driving down a highway exit ramp when my car just stopped accelerating. I managed to exit but the car abruptly and without warning slowed to a crawl. I stepped on the accelerator but the car slowed and then suddenly lurched forward. At the time, traffic was extremely heavy and I could not pull over. It continued to violently lurch forward. Then for the first time the transmission light came on. I managed to park my car and call AAA. My car was towed to the Ford dealership where it was purchased for service. After diagnostic testing, the dealership informed me that the transmission seriously malfunctioned and it would cost $6,400 to repair. It would also take twelve weeks for them to get the parts to fix the car. The car only has approximately 109,000 miles and I drive it short distances 3 to 4 times a week. I did not receive a single advanced warning about my transmission until it failed.

2016 FORD ESCAPE. CONSUMER WRITES IN REGARD TO TRANSMISSION SHIFTER SAFETY RECALL.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train). The contact stated that while driving at an undisclosed speed, the vehicle jerked and then lost motive power. The vehicle was towed to an independent mechanic, who diagnosed that the transmission needed to be replaced. The mechanic replaced the transmission. The manufacturer was not made aware of the failure. The failure mileage was approximately 99,000.

The contact owns a 2016 Ford Escape. The contact stated while driving at various speeds, she smelled an abnormally strong gasoline odor inside the cabin of the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed but no failures were found. The contact's son used the OBD reader and Ford computer system to diagnose that the fuel line originating from the engine to the fuel tank appeared to be clogged. The contact's son diagnosed that the purge valve Evap System had failed and needed to be replaced. The manufacturer was notified of the failure and opened a case. The manufacturer informed the contact that the vehicle needed to be diagnosed by the dealer, and it would then be determined whether they could assist with the repair. The vehicle was not repaired. The failure mileage was approximately 14,000.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that while her daughter was driving approximately 40 MPH, the vehicle lost motive power and came to a stop on a bridge with the engine still running. The contact was informed by her daughter that the “Service Transmission" and other unknown warning lights were illuminated. The vehicle was towed to a transmission specialist, and it was diagnosed and determined that the transmission needed to be replaced. The vehicle was repaired; however, the contact stated that the transmission failed two more times and required replacement. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 120,000. Parts distribution disconnect.