2008 FORD ESCAPE Complaints

ALREADY HAD THIS RECALL FIXED-# 14S05. RECALL ORIGINALLY "FIXED" IN DECEMBER OF 2014. STEERING WHEEL WAS SHAKING WHILE DRIVING AND STATIONARY, RATTLING NOISE. A NEW TORQUE SENSOR WAS INSTALLED AND THAT WOULD TAKE CARE OF THE PROBLEM. TODAY, HAVING THE SAME ISSUES- STEERING WHEEL TURNING ON ITS OWN, RATTLING. DOESN'T MATTER IF I'M DRIVING AT A STOP LIGHT, TURNING, ALL THE TIME. HAVE BEEN TOLD SINCE IT WAS ALREADY FIXED(NO IT WASN'T), THEY NOW HAVE TO REPLACE THE STEERING COLUMN WHICH WILL COST ABOUT 1500 AND IT IS NOT COVERED UNDER THE ORIGINAL RECALL. BUT THEY ALSO SAY, THAT I SHOULD HOLD ON TO MY RECEIPT IN CASE THE RECALL GETS EXTENDED, AND CAN MAYBE GET REIMBURSED. WHAT'S FUNNY, IS THAT THE NEW STEERING COLUMN IS REDESIGNED(INTERESTING) AND OTHER PARTS NEED TO BE CHANGED ALONG WITH IT. SEEMS LIKE FORD KNEW THERE WAS A PROBLEM THE WHOLE TIME AND JUST TOOK THE CHEAP WAY OUT, AND KNEW THE ORIGINAL RECALLED PARTS WOULD FAIL AGAIN AND THEY WOULDN'T HAVE TO PAY SINCE IT WAS ALREADY "FIXED". NOT RIGHT

MY FORD ESCAPE 2008 MODEL AUTO TRANSMISSION WITH MILEAGE OF 98000 STARTED GIVING TROUBLE TODAY AND SCARY TOO. AFTER TURNING ON THE CAR & ONCE STARTS MOVING, I FELT LIKE SOMETHING WRONG WITH SHIFTING GEARS FROM FIRST TO SECOND (VEHICLE MOVES SMOOTHLY FOR FEW AND AFTER THAT I CAN HEAR THE ACCELERATOR SOUND, AND I SEE THE WRENCH SIGN POPS UP ON THE DASH BOARD SO I HAD TO PRESS THE GAS PEDAL UP AND DOWN TO MOVE THE VEHICLE, I DROVE MY ESCAPE HOME AND STOPPED THE CAR AND AGAIN I TURNED ON THAT TIME WRENCH SIGN WAS GONE AND STARTED MOVING THE VEHICLE AND THE SAME THING REPEATED - WRENCH SIGN & THE PROBLEM WITH SHIFTING GEARS.

RECALL WAS DONE IN 2014 FOR POWER STEERING ISSUES. WE BROUGHT IT TO OUR LOCAL DEALERSHIP AND WAS TOLD THAT THE RECALL WAS JUST TO UPDATE THE MODULE. AFTER THAT, OUR STEERING WOULD GO OFF AND ON EVERY NOW AND THEN, BUT DIDNT THINK ANYTHING OF IT. ABOUT A MONTH AGO OUR POWER STEERING WENT OUT. I CALLED OUR LOCAL FORD AND TOLD THEM OF THE PROBLEM. I WAS TOLD THAT THERE IS NOTHING THEY CAN DO UNLESS I PAY $120 FOR THEM TO DIAGNOSE THE PROBLEM. AFTER LOOKING UP WHAT THE RECALL ACTUALLY WAS, IT WAS A RECALL REGARDING THE POWER STERLING ITSELF. I CALLED FORD COMPANY AND THEY SAID THAT BECAUSE OUR LOCAL FORD ALREADY SUBMITTED THE MODULE UPDATE, THEN IT WAS UP TO US TO FIX THE PROBLEM. LOOKING AT THE RECALL, SEVERAL PEOPLE POSTED THAT FORD DID THE SAME TO THEM AFTER THE RECALL WAS ISSUED. DEALERSHIPS CLAIMING IT WAS JUST A SOFTWARE UPDATE. THIS IS NOT THE FIRST VEHICLE AND RECALL ISSUE WE HAVE HAD WITH FORD. THEIR WAY OF HANDLING RECALLS THAT COULD POTENTIALLY RESULT IN ACCIDENTS, SHOULD NOT BE TOLERATED. IF SYSTEMS HAVE RECALLS, THEY SHOULD BE REQUIRED TO FIX THE RECALLED PART, NOT PUT A BAND AID ON IT TO SAVE A FEW BUCKS AND GET AWAY WITH IT.

TL* THE CONTACT, AN INDEPENDENT MECHANIC, CALLED TO FILE A COMPLAINT FOR THE OWNER OF A 2008 FORD ESCAPE. THE CONTACT STATED THAT THERE WAS A FAILURE WITH THE ELECTRONIC POWER STEERING. THE CONTACT STATED THAT THE STEERING WAS DIFFICULT TO OPERATE. THE CONTACT STATED THAT THE POWER STEERING REVERTED BACK TO MANUAL OPERATION DUE TO THE EPS FAILURE. LYNCH FORD (410 US-30, MT VERNON, IA 52314, (319) 895-8500) WAS CONTACTED AND THE VEHICLE OWNER WAS INFORMED THAT THE VEHICLE HAD BEEN REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE VEHICLE WAS NOT REPAIRED A SECOND TIME. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 156,000. *TT *TR

I PURCHASED THIS VEHICLE FROM A REPUTABLE USED CAR DEALERSHIP ABOUT 8 MONTHS AGO. ABOUT A WEEK AGO MY POWER STEERENG WENT OUT. I WENT INTO A MECHANIC AND THEY SAID MY TORQUE SENSOR WILL HAVE TO BE REPLACED. I DID SOME RESEARCH ONLINE AND FOUND THAT FORD ISSUED A RECALL FOR MY VEHICLE(AND 1.4 MILLION OTHERS) IN 2014 BECAUSE OF A TORQUE SENSOR FAILURE AND I SIMPLY NEEDED TO BRING THE VEHICLE INTO THE NEAREST FORD DEALERSHIP AND THEY WOULD FIX IT FREE OF CHARGE. WHEN I CALLED TO SCHEDULE AN APPOINTMENT THEY SAID THEY WOULDN'T BE ABLE TO FIX IT BECAUSE THE REPAIR FOR THAT RECALL HAD ALREADY BEEN PERFORMED ON MY VEHICLE, BEFORE I PURCHASED IT. I CALLED FORD'S CORPORATE CUSTOMER SERVICE LINE, AND GOT THE SAME RESPONSE. THIS IS COMPLETELY UNACCEPTABLE, THE EXACT SAME ISSUE IS HAPPENING AGAIN, BUT FORD ISN'T TAKING RESPONSIBILITY. I HAVE FOUND DOZENS OF COMPLAINTS ONLINE OF THE SAME ISSUE HAPPENING TO OTHER CONSUMERS WHERE FORD WILL NOT HONOR THE RECALL. FORD MANUFACTURED A FAULTY AND DANGEROUS PRODUCT AND IS UNWILLING TO CORRECT THEIR MISTAKE.

TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) IN 2016. THE VEHICLE WAS TAKEN TO BELL FORD (2401 WEST BELL RD, PHOENIX, AZ 85013) WHERE IT WAS DIAGNOSED THAT A SOFTWARE UPDATE WAS REQUIRED. LATER, WHILE OPERATING THE VEHICLE, THE STEERING WHEEL VIBRATED WHILE THE ENGINE IDLED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING RACK REPLACEMENT AND STEERING CALIBRATION NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED, BUT NO ASSISTANCE WAS OFFERED. THE CONTACT INDICATED THAT THE FAILURE PROGRESSED AND THE POWER STEERING ASSIST WAS INOPERABLE. THE FAILURE MILEAGE WAS 95,000. *TR

CAR WAS STATIONARY, PARKED IN A PARKING LOT. REAR TAILGATE GLASS WAS OPEN, TAILGATE ITSELF WAS CLOSED. I WAS LOADING GROCERIES INTO THE CAR WHEN THE REAR WINDOW GLASS EXPLODED. I WASN'T IN THE PROCESS OF CLOSING THE GLASS. I DID NOT SEE OR HEAR ANYTHING HIT THE WINDOW.

STEERING WHEEL STARTED SHAKING BACK & FORTH WHEN I STOPPED AT STOP SIGN. I READ THAT WAS THE SIGNS OF STEERING NOT WORKING. I DROVE SLOWLY HOME 2 MILES & PARKED.. THERE HAS BEEN RECALL BUT NOT FOR MINE,BUT SAME PROBLEM..

THE POWER STEERING FAILED WHILE DRIVING, TOOK TO DEALERSHIP AND THEY TOLD MY DAUGHTER SINCE THE UPDATE WAS DONE IT WOULD COST $800 TO FIX PART. THIS PART SHOULD'VE BEEN COVERED BY THE RECALL, NOW THEY WANT $2000 TO FIX BECAUSE ANOTHER PART IS BAD. THEY SENT MY DAUGHTER A LETTER ABOUT THE STEERING UJOINT JUST TO GET IT IN THE SHOP, THAT'S WHEN THEY DID THEIR UPDATE TO SATISFY YOUR RECALL, NOW SHE LOST POWER STEERING WHILE DRIVING, NOW WON'T HONOR YOUR RECALL. WOULD YOU PUT YOUR CHILD BEHIND THIS STEERING SYSTEM OR LET THEM CHARGE YOUR CHILD FOR THE REPAIRS?

TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHILE DRIVING UNKNOWN SPEEDS AND ATTEMPTING TO MAKE A RIGHT TURN, THE STEERING WHEEL FAILED TO MOVE AND BECAME INOPERABLE. ALSO, THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.