2011 FORD ESCAPE Complaints

The contact owns a 2011 Ford Escape. The contact stated while driving 45-50 MPH, the vehicle lost electrical power steering functionality and was nearly rear-ended. The contact stated that the steering wheel was significantly difficult to turn. There was no warning light illuminated. The contact was able to veer into a parking lot. A mobile mechanic determined that the electric power steering had failed. The mechanic turned off and restarted the vehicle, and the electrical power steering became functional. The vehicle was taken to the dealer, where it was diagnosed that the steering torque sensor had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 14V284000 (Steering) because the VIN was not included. A case was opened. The failure mileage was approximately 204,043.

Power steering is inoperable and was verified by Crossroads Ford Wake Forest. Same issue as other 2011 Escapes that are covered under TSB 14-0016. My VIN was not included in the TSB but is the same issue per Ford Dealership. Vehicle is available for inspection if needed. May cause a crash since vehicle is difficult to control without power steering. Power steering has been intermittently not working for approximately 2 months.

The contact's father owns a 2011 Ford Escape. The contact stated that while her father was driving at an undisclosed speed, the suspension of the vehicle collapsed, and the vehicle came to an abrupt stop. The vehicle was towed to an independent mechanic, who determined that the front passenger's side axle had fractured and had bent the front passenger's side wheel. The independent mechanic advised that the vehicle be replaced rather than repaired. The vehicle was not repaired. No further information was provided. The manufacturer was made aware of the failure. The failure mileage was approximately 170,000.

The electric steering is not letting you turn the steering wheel while driving you have to turn the car off and let it sit before it will work again. I see there is a recall for the same year as my car but it is not included? I don’t understand why as I see that there are others with the same issues.

The brakes completely failed and I was unable to stop the car except by turning up hill and applying the emergency brake. I had it repaired by Ford in Bangor and it turned out that the ABS module had failed. It seems unreasonable that there was no mechanical backup to a failure of an electronic part.

Had my Escape in for an oil change and was informed that the engine cradle (Front Sub Frame) was rusting out. Took it to a second shop and was instructed that is need to be fixed in the month or it is going to drop when I am driving sometime. The estimated cast is from $1,500 to over $2,000. That is a huge cost for me and I am not sure how I am going to afford that. I look up and it seems to be happens to a lot of 2011 escape owners and need to be looked into. It could cost someone there life.

Sub frame rotted out on passenger side, causing passenger side control arm to become dislodged which resulted in lost control of car! Could have resulted in major accident and or death at higher speed! Entire family in car.

The contact owns a 2011 Ford Escape. The contact stated while operating the vehicle, the electronic power steering assist malfunctioned, and the steering wheel was very difficult to turn in either direction. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 14V284000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was unavailable.

The contact owns a 2011 Ford Escape. The contact stated while driving 40 MPH, the electronic power steering stopped functioning properly, requiring increased effort to maneuver the vehicle. The power steering assist fault warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 14V284000 (Steering); the VIN was included, but the vehicle had already been repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 102,000.

The contact owns a 2011 Ford Escape. The contact stated while driving approximately 45 MPH, the steering wheel was very difficult to turn. The contact was not aware if there were any warning lights illuminated. The contact pulled over and called a friend for assistance. The contact was able to drive the vehicle to the residence and then the vehicle was taken to an independent mechanic. The mechanic diagnosed the vehicle and determined that the electric power steering sensor had failed and needed to be replaced. The mechanic informed the contact that the failure was related to NHTSA Campaign Number: 14V284000 (Steering). The mechanic referred the contact to a dealer to complete the repair. The vehicle was taken to a dealer; however, a diagnostic test was not performed and the vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 170,000.