2015 FORD ESCAPE Complaints

The rear-view camera does not work. Very hard to back up. There are Blind spots with this vehicle. Ford notified us last year and still have not notified us for the repair. At first, it was intermittent, now not working at all. Ford has not given any time schedule to me at all. I think 10 months is long enough to have this issue rectified.

I received a recall notice for my car in Oct 2025 that the rear-view mirror may go blank while using it. This has happened on several occasions while I am driving in reverse and using the review view camera for guidance- it either goes blank or reverts to my entertainment screen while in use. I contacted Palmetto FORD in June 2026 to get this recall fixed but they stated the parts are still not available, they do not even have a replacement part number, nor do they know when this remedy will be available. I believe this is an unreasonable time frame to have a safety recall issue resolved and with no resolution date in sight.

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. Additionally, the contact owns a secondary 2018 Ford Edge vehicle and had received a notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview cameras of the vehicles intermittently displayed a distorted image. The local dealer was contacted; however, the vehicles were not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issues. The approximate failure mileage was 20,000.

The contact owns a 2015 Ford Escape. The contact stated that while in reverse(R), the rearview camera intermittently displayed a blank or distorted image. Additionally, the back over prevention warning system failed to alert the contact of objects within the vehicle's vicinity. The contact later received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown.

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part required for the recall repair was unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera displayed a brief image before the screen turned black with the message "Camera Failure. Cannot Display". The dealer was contacted and confirmed that the remedy was not available, and no estimated time of availability was provided. The manufacturer was not made aware of the failure. The failure mileage was approximately 77,000.

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the rearview camera displayed a blank or distorted image with the message "Rearview Camera is Unavailable". The approximate failure mileage was 102,000.

When car in parking spot (running or started after overnight parked); when put into reverse nothing happens. Backed into a slot today; had to pull forward and redo; but when put into reverse nothing happened. Would, when in drive, go forward but not in reverse. Drove a couple 100 feet and tried reverse again - worked. Six months earlier when parked after starting and putting into reverse same issue happened. Finally got into reverse and took to garage. Could not repeat it at that time.

Ford is not providing parts to fix safety recall 25SA9 / NHTSA Recall 25V695. Our backup camera has been displaying “rear view camera is unavailable” for months. Notices went out in October and they STILL do not have parts available to fix it. This is a huge safety hazard for our 16 year old son and it’s ridiculous that they refuse to fix it in a timely manner. NINE MONTHS since we received the letter.

The contact owns a 2015 Ford Escape. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to complete the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 68,000.

The contact owns a 2015 Ford Escape. The contact stated that the rearview camera intermittently displayed a blank or distorted image while the vehicle was in reverse(R). The contact stated that the failure had obstructed rear visibility and had prevented the proximity alert system from alerting the driver when encroaching on an object. The contact later received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The local dealer was contacted and referred the contact to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.