2016 FORD ESCAPE Complaints

I am extremely disappointed with the way Ford has handled the recall on the rearview camera for my 2016 Ford Escape. I received the recall notice about a year ago. Six months ago, I contacted Chapman Ford and was told the replacement parts were not yet available and that I would be notified when they came in. Now, a full year later, my backup camera still does not work. This is a safety issue--not a convenience feature. When I called Chapman Ford again today, I was told the part was still unavailable for the Escape and was only being supplied for Mustangs. They gave me Ford Corporate's customer service number. Ford Corporate assured me that they would resolve the issue. They contacted Chapman Ford, spoke with Valerie, and told me everything had been arranged. I was told my appointment was set, the repair would be completed at no charge, and the problem would be taken care of. About an hour later, Chapman Ford called me back and said they actually did not have the part after all, could not perform the repair, and there was nothing they could do. After waiting an entire year for a safety recall, this is simply unacceptable. Ford sent out a recall notice acknowledging there was a safety problem, yet they still cannot provide the parts needed to fix it. Owners are left driving vehicles with defective backup cameras and no clear timeline for when the repair will actually happen. Ford should be ashamed of the way this recall has been handled. If you're going to issue a safety recall, you should also have a plan to provide the parts necessary to fix the vehicles within a reasonable amount of time. Customers deserve better communication, better follow-through, and most importantly, a prompt resolution to safety-related defects.

The contact owns a 2016 Ford Escape. The contact received notification for NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to complete the recall repair was unavailable. Additionally, while reversing, the rearview camera displayed a blue image, and the message "Camera Unavailable" was displayed. The vehicle was taken to the dealer, where the contact was informed that the parts were unavailable. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.

The contact owns a 2016 Ford Escape. The contact stated that the rearview camera became inoperable. There were no warning lights illuminated. The contact received a recall notification for NHTSA Campaign Number 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 30,000.

I am the owner of a 2016 Ford Escape. In October 2025, I received a safety recall notice regarding the rearview camera. The notice explained that the camera could fail, display a blank or distorted image, and increase the risk of a crash. Since receiving the recall notice, I have repeatedly contacted Ford dealerships to schedule the repair. However, I have been told that the replacement part is not available or that there is still no remedy available. As of today, many months have passed, and my vehicle has not been repaired. The rearview camera is an important safety feature, especially when backing up in parking lots or areas where pedestrians or children may be present. Driving without a properly functioning rearview camera exposes me and others to an unnecessary safety risk. I believe Ford has failed to provide a timely remedy for this safety recall. I respectfully request that the National Highway Traffic Safety Administration investigate this delay and require Ford to make the necessary repair available as soon as possible. This delay has been unreasonable. More than eight months have passed since I received the recall notice, yet Ford has been unable to provide the required repair. A safety recall should be resolved within a reasonable time, and I am asking NHTSA to take appropriate action to ensure that Ford complies with its obligations and protects vehicle owners. Thank you for your attention to this matter.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rearview camera persistently flickered and displayed a black screen. The dealer was made aware of the failure and confirmed that the parts were unavailable. The vehicle was not diagnosed or repaired. No further information was available. The failure mileage was unknown.

The contact owns a 2016 Ford Escape. The contact stated that while reversing, the rear-view camera displayed a black screen. Additionally, the contact stated that occasionally the rear-view camera displayed an upside-down image. The failure was intermittent. The vehicle was not diagnosed or repaired by an independent mechanic or a dealer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.

The contact’s parents owns a 2016 Ford Escape. The contact stated that the vehicle was taken to the dealer because the check engine warning light was illuminated. The contact stated that shortly after starting the vehicle there was white smoke coming from the vehicle for approximately 5 seconds. The dealer diagnosed the vehicle and determined that there coolant was leaking intrusion into cylinder #2, and an issue with the engine block. The dealer recommended that the engine be replaced; however, the contact was informed that the replacement engine was on back order. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 58,000.

The contact owns a 2016 Ford Escape. While the contact's wife was reversing out of a driveway at approximately 1-3 MPH, the rearview camera displayed a white image and failed to operate as needed. The contact stated that due to the failure, the vehicle almost struck a child riding a bicycle behind the vehicle. The contact stated that the vehicle had experienced the failure listed in NHTSA Campaign Number: 25V695000 (Back Over Prevention). The vehicle was taken to a Ford dealer where the contact was informed that the rearview camera needed to be replaced; however, the parts was not available. The contact declined to pay out of pocket for a replacement rearview camera and was waiting for the part to become available. The manufacturer had not been notified of the failure. The failure mileage was approximately 56,000.

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The rearview camera was turning on and off, but the vehicle became inoperable. There were no warning lights illuminated. The local dealer was contacted and informed the contact that parts were only available for Ford Mustang vehicles. The vehicle was not diagnosed or repaired. The contact called the manufacturer but was unable to navigate the prompts to speak with a representative. The failure mileage was approximately 66,000.

There is an active safety recall on the vehicle and FORD wants to charge to diagnose the recall. When I first inquired about the recall they said they didn’t have the part to fix that recall but wanted me to bring it into the shop to diagnose it and that would cost money. They said that even if I did bring it into to diagnose they could not do anything but let me know if they get the part but that the company no longer makes the part so it won’t get fixed anyways.