2015 FORD ESCAPE Complaints

IN JANUARY 2018 I HAD JUST PURCHAED THE VEHICLE IN JULY 2017) WHEN I RECEIVED MY RECALL LETTER I CONTACTED MY LOCAL DEALER REGARDING THE RECALL. ON FEB. 19, 2018 I TOOK MY VEHICLE TO THE DEALER FOR DIAGNOSIS. WHEN I PICKED IT UP THEY SAID THEY WOULD ORDER THE PARTS. I CONTACTED THEM AGAIN IN APRIL BECAUSE I HAD NOT HEARD FROM THEM. THEY FIRST SAID THEY COULDNT FIND ME LETTER BUT WOULD CHECK TO SEE IF THE PARTS HAD BEEN ORDERED AND WOULD CALL ME. NO CALL! I CALLED THE NEXT MORNING AND THE OWNER INDICATED THAT THEY MAY HAVE JUST BEEN BUSY BUT IF THEY SAID THEY WOULD CALL ME THEY WOULD. IT IS NOW MAY 21, 2018 AND I HAVE YET TO HEAR FROM THEM.

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. WHILE THE CONTACT'S DAUGHTER WAS DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL MOVED DOWN APPROXIMATELY TWO INCHES TOWARDS THE ACCELERATOR PEDAL. THE CONTACT TOOK THE VEHICLE TO PLAZA TIRES AND WAS INFORMED THAT THE STEERING COLUMN BOLTS WERE MISSING AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED FOR ASSISTANCE. THE FAILURE MILEAGE WAS 50,000.

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED TO OPERATE. AFTER REMOVING THE KEY FROM THE IGNITION, THE VEHICLE OPERATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER (COGGIN FORD IN JACKSONVILLE, 9650 ATLANTIC BLVD, JACKSONVILLE, FL 32225) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V436000 (ELECTRICAL SYSTEM). THE MANUFACTURER ALSO STATED THAT THE VEHICLE WAS MANUFACTURED IN DECEMBER OF 2014, BUT THE RECALL WAS FOR 2015. THE FAILURE MILEAGE WAS 23,477.

WE HAD A FLAT TIRE AND ATTEMPTED TO CHANGE IT TO THE SPARE BUT THE LUG WRENCH THAT CAME WITH THE VEHICLE WOULD NOT FIT. SO WE CALLED AAA. WHEN THEY ARRIVED THEY COULD NOT FIND A TOOL TO TAKE OFF THE NUTS SO WE COULD NOT PUT ON THE SPARE. HE WAS GOING TO SEND FOR A TOW TRUCK TO GET IT TO A SHOP TO CUT THEM OFF. I DID NOT HAVE THE TIME TO WAIT SO I CAME BACK LATER AND WAS ABLE TO POUND ON A 3/4 SOCKET AND GET THE NUTS OFF. THE AAA A PERSON SAID THAT THIS IS A COMMON PROBLEM WITH THE FORD NUTS. THE DISCOUNT TIRE PEOPLE SAID THAT THEY WERE AWARE OF THIS ISSUE ALSO. I MENTIONED IT TO A FRIEND AND THEY HAD THE SAME ISSUE AND HAD TO SPEND OVER 120 TO GET THEIR LUG NUTS REPLACED AT A FORD DEALER WHO KNOWS ABOUT THE PROBLEM ALSO. TO RAP THIS UP I WAS STRANDED WITH OUT BEING ABLE TO PUT ON THE SPARE EVEN WITH AAA HELP AND HAD TO RENT A CAR TO MAKE IT TO MY DESTINATION ON TIME. MANY PEOPLE ARE AWARE OF THE ISSUE. IF I WOULD HAVE BEEN IN A REMOTE LOCATION IT COULD HAVE BEEN LIFE THREATENING. WHEN THIS HAPPENED I WAS ABLE TO GET TO A SAFE PLACE AND PARK IN A PARKING LOT. I DO NOT HAVE PICTURES BUT CAN PROVIDE IF NEEDED.

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. WHILE DRIVING VARIOUS SPEEDS, THE GEARS FAILED TO SHIFT PROPERLY AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO KOONS STERLING FORD (46869 HARRY BYRD HWY, STERLING, VA 20164, (703) 430-7700) WHERE IT WAS DIAGNOSED THAT THE COOLANT BYPASS VALVE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 59,309.

36,000 MILES AND THE DIGITAL DASHBOARD DISPLAY GOES COMPLETELY BLANK AND CANNOT BE REBOOTED. DEALER ADVISES THAT ENTIRE UNIT MUST BE REPLACED AT A COST OF APPROX. $1000! UNBELIEVABLE. SOME MODELS 2014-2015 WERE RECALLED DUE TO THIS EXACT PROBLEM, BUT APPARENTLY MINE WAS NOT ACCORDING TO THE VIN

THE ENGINE CONTINUE TO RUN AFTER THE KEY IS TURNED TO OFF. I HAD THE KEY IN MY HAND AND THE CAR CONTINUE TURNED ON. I HAD TO DISCONNECT THE BATTERY TO TURN OFF THE CAR. I TESTED THE CAR IN DRIVE WITHOUT THE KEY AND IT WAS IN MOTION LIKE NORMAL, JUST WITHOUT THE KEY.

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 55 MPH WITH THE SHADE OF THE SUN ROOF RETRACTED, THE GLASS EXPLODED UPWARD. THERE WERE NO INJURIES. THE CONTACT STOPPED THE VEHICLE ON THE SIDE OF THE ROAD AND THEN DROVE HOME. THE VEHICLE WAS TAKEN TO NEWBERG FORD IN NEWBERG, OREGON FOR DIAGNOSTIC TESTING. THERE WAS NO EXPLANATION AS TO WHY THE SUN ROOF EXPLODED. THE VEHICLE WAS REPAIRED BY AN UNKNOWN INDEPENDENT GLASS SPECIALIST. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.

TAKADA RECALL I WAS INVOLVED IN A CAR ACCIDENT WHERE A DRIVER RAN THE RED LIGHT AND T BONED MY CAR WITH GREAT FORCE CAUSING A THREE OTHER CARS TO BE HIT AND MY AIRBAGS DID NOT DEPLOY .IT WAS A BEAUTIFUL SATURDAY AFTERNOON AROUND 3:30PM IN HOUSTON TX.

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT STATED THAT THE LIFTGATE ON THE VEHICLE KEPT COMING DOWN AND WOULD NOT STAY SUSPENDED. THE DEALER (JIM NAVARRE FORD, 2051 W MONROE RD, ALMA, MI 48801) WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS TAKEN TO THE DEALER A TOTAL OF THREE TIMES, BUT NO FAILURES COULD BE FOUND. THE FAILURE MILEAGE WAS 17,000.