2015 FORD ESCAPE Complaints

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. WHILE THE VEHICLE WAS UNDERGOING ROUTINE MAINTENANCE, THE DEALER (LAKE KEOWEE FORD, 859 BYPASS 123, SENECA, SC 29678) INFORMED THE CONTACT THAT THERE WAS A DEFECT WITH THE LUG NUTS ON THE TIRES. THE MANUFACTURER INFORMED THE CONTACT THAT THEY WERE AWARE OF THE DEFECT WITH THE LUG NUTS. DUE TO THE LUG NUTS PASSING THE NEW VEHICLE WARRANTY OF 3 YEARS OR 36,000 MILES, THEY CONSIDERED IT TO BE NORMAL WEAR AND TEAR. THE DEALER REFUSED TO ROTATE THE TIRES DUE TO THE LUG NUTS. THE HEAD OF THE DEALER'S SERVICE DEPARTMENT ADVISED THE CONTACT NOT TO BUY FORD'S LUG NUTS AND SUGGESTED A DIFFERENT BRAND. THE FAILURE MILEAGE WAS 63,797.

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PARTS DO TO THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED LONG MCARTHUR FORD (3450 S 9TH ST, SALINA, KS 67401 (785) 823-2237) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

16V-643 RECALL. DEALERS TELL ME THEY CAN'T GET ME IN UNTIL MARCH. 1 DEALER WON'T DO WEEKENDS BECAUSE THEY DAY IT'S A 4 HOUR JOB AND ONLY OPEN 4 HOURS. THEY WANT TO DO IT THROUGH THE WEEK I CAN'T WITH WORK. ASKED ABOUT RENTAL SINCE PAPER SAYS THEY CAN PROVIDE ONE, THEY SAY ABSOLUTELY NOT. OTHER DEALER WILL DO RENTAL FOR 1 DAY BUT NOT UNTIL MARCH 10TH DUE TO NOT ENOUGH PARTS. I DRIVE WITH MY DAUGHTER AND GRANDBABY ON THE CAR. HOW CAN FORD SAY IT'S S SAFETY RECALL WHEN THEY ARE NOT WORRIED ABOUT SAFETY AND IT TAKES MONTHS TO GET IN.

SUDDEN LOSS OF STEERING RESULTING IN A COLLISION WITH A CURB. THERE WAS DAMAGE TO LOWER CONTROL ARM AND OTHER SUSPENSION PARTS AS A RESULT OF THE COLLISION. I DROVE CAR HOME 4 MILES, ALTHOUGH I SHOULDN'T HAVE. I EXPERIENCED MOMENTARY LOSS OF STEERING 5 MORE TIME IN THOSE 4 MILES. FORTUNATELY ALL WERE AT LOW SPEED. I WAS NOT INJURED. THE CAR HAS 68,XXX MILES AND IS UNDER EXTENDED WARRANTY. I HAD THE ESCAPE TOWED IN FOR REPAIRS. THE COLLISION DAMAGE WAS COVERED BY INSURANCE. THE SERVICE DEPT. AT FORD SAID THE FOUND NOTHING WRONG WITH STEERING. THE CAR WAS HANDED DOWN TO ME BY PARENTS. I TOLD THEM ABOUT THE STEERING LOSS. THEY SAID WITH THE SAME VEHICLE THEY LOST STEERING MOMENTARILY ONE TIME BEFORE ALSO. THEY DROVE IT TO THE SAME SERVICE DEPT. MY PARENTS SAID SOMEONE FROM THE SERVICE DEPT REPAIRED IT, ALTHOUGH THEY WERE NOT GIVEN ANY PAPERWORK. I ASKED ABOUT THIS ON THE PHONE AND THE SAME SERVICE DEPT HAS NO RECORD OF THIS SERVICE. I DO NOT HAVE ANY DOCUMENTS TO UPLOAD OTHER THAN A REPAIR FORM FOR THE DAMAGE AS A RESULT. THE SERVICE DEPT IS HERTRICH'S FREDERICK FORD IN SEAFORD, DE

THE CHECK ENGINE LIGHT WOULD COME ON AND THEN GO OFF. IF THE VEHICLE WAS IN PARK SOMETIMES THE HEAT WOULD NOT WORK, THE ONLY WAY IT WOULD START WORKING WAS IF I PRESSED THE ACCELERATOR. AFTER THE CHECK ENGINE LIGHT WOULD GO ON AND OFF FOR ABOUT A WEEK I BROUGHT IT TO THE FORD DEALERSHIP. THEY HAD TO REPLACE THE COOLANT BYPASS VALVE AND HARDWARE. MY VEHICLE HAD ROUGHLY 47,000 MILES ON IT AND THEY TOLD ME THE ONLY REASON IT WAS COVERED WAS BECAUSE I PURCHASED AN EXTENDED WARRANTY.

MY FORD ESCAPE 2015 WAS STALLING ONLY AT LOW SPEEDS DIAGNOSTICS AT THE FORD DEALER SHOWED NOTHING. TOOK TIME TO GET BACK TO THE DEALER FOR SECOND TIME--THE DEALER WAS NOT HONEST WITH US. I TOOK COMPLAINTS FROM OTHER ESCAPE OWNERS THAT WAS HAVING STALLING PROBLEMS. IT WAS A NIGHTMARE IN THAT CAR NOT KNOWING IF IT WAS GOING TO STALL AT HIGHER SPEEDS. LUCK WAS WITH US THE DEALER FOUND THE PROBLEM (1 BU5Z*9F972*B SENSOR FUEL INJECTOR) AT MY COST. I WOULD NOT RECOMMEND A FORD TO ANYONE. ON MANY JEFT TURNS IT STOPPED ON CITY STREETS.

1 MES QUE COMPR Y ME DI CUENTA QUE YA NO CIERRA LO E TRADO EN MOVIMIENTO NO A PASADO NINGN ACCIDENTE.SOLO QUE ENTRE MS MS SE ABRE

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE WOULD NOT SWITCH GEARS AND BEGAN MAKING A LOUD CLANKING NOISE AS IF METAL PARTS WERE BEING BANGED TOGETHER. THE VEHICLE WAS TOWED TO BALDWIN FORD IN POPLAR BLUFF, MISSOURI WHERE IT WAS INITIALLY DIAGNOSED THAT THE MAIN POWER TRAIN CONTROL MODULE NEEDED TO BE REPLACED. AFTERWARDS, THE DEALER STATED THAT THE VEHICLE NEEDED A NEW OR REBUILT TRANSMISSION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS OUT OF WARRANTY. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. WHILE DRIVING VARIOUS SPEEDS, THE ENGINE STALLED WITHOUT WARNING. THE CONTACT DID NOT PULL OVER TO THE SIDE OF THE ROAD. THE CONTACT TURNED THE ENGINE OFF AND ON, AND THE VEHICLE RETURNED TO NORMAL. THE FAILURE RECURRED SEVERAL OTHER TIMES. THE VEHICLE WAS TAKEN TO THE DEALER (SPRADLEY BARR FORD & LINCOLN OF GREELEY, 4901 W 29TH ST, GREELEY, CO 80634), BUT THE DEALER COULD NOT DUPLICATE THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. ALSO, WHILE DRIVING IN A PARKING LOT AT 6 MPH, THE ENGINE STALLED. THE CONTACT CALLED THE DEALER AND WAS INFORMED NOT TO RESTART THE VEHICLE AND HAVE IT TOWED. THE VEHICLE WAS TOWED TO THE SAME DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE DEALER SENT MESSAGES TO THE FORD ENGINEERS AS TO WHAT STEPS NEEDED TO BE TAKEN TO RESOLVE THE FAILURE. THE DEALER WAS STILL WAITING TO HEAR FROM THE ENGINEERS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 36,600.

CAR STARTS/STOPS INTERMITTENTLY. WILL CONTINUE TO RUN AT TIMES WITH THE ENGINE SWITCHED OFF AND KEY REMOVED. INSTRUMENT CLUSTER WILL COMPLETELY BLACKOUT AT ANYTIME WITHOUT NOTICE. STARTER WILL STAY ENGAGED AFTER STARTING. STATIONARY AND MOVING WITHOUT WARNING ON THE INTERSTATE, DOESN'T MATTER WHERE IT MAY BE IT HAS BECOME DANGEROUS TO DRIVE.