2015 FORD ESCAPE Complaints

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN IN FOR SERVICE AT BERKLIN FORD IN BEDFORD, VA. THE MECHANIC DISCOVERED THAT THE WHEEL LUG NUTS WERE SWOLLEN DUE TO EXPOSURE TO WATER AND THE LUG NUT WRENCH WAS TOO SMALL TO INSERT OVER THE LUG NUTS. THE NUTS HAD TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 50,000.

I WILL BE DRIVING ALONG AND COME TO A STOP FOR A TRAFFIC LIGHT STOP SIGN OR STOP TRAFFIC AND THE ENGINE WILL SHUT DOWN. ALSO IT WILL MAKE A HESITATE NOISE AND A CLUNK NOISE. RIGHT BEFORE IT STOPS. I HAVE TAKEN INTO THE FORD DEALER AND THEY COULD NOT FIND ANYTHING WRONG WITH ALL THE TEST THEY DID. SO TODAY 11/13/2017, I AM DROPPING MY CAR OFF AGAIN AT THE DEALER. THE CAR WAS IN MOTION.THIS HAS HAPPENED MAY TIMES SINCE OCT. 2017

SWOLLEN AND CRACKED LUG NUTS. I HAVE HAD TO SPEND $176.00 REPLACING LUG NUTS FOR THIS VEHICLE. THIS HAS HAPPENED TWICE IN LESS THAN THREE YEARS. I BOUGHT THIS VEHICLE NEW AND HAVE HAD TO REPLACE 19 OF THE 24 LUG BOLTS ON THE VEHICLE DUE TO SWELLING/CRACKING. I DISCUSSED THIS WITH THE LOCAL FORD DEALERSHIP ON OCTOBER 11, 2017 DURING MY SCHEDULED MAINTENANCE. THEY STATED THIS IS A COMMON OCCURRENCE AND DID NOT SEEM TO CARE. HOWEVER, THEY CHARGED ME FOR NEW LUG NUTS. WHEN THE LUG NUTS SWELL, THEY CANNOT BE REMOVED, THUS MAKING THE TIRE TOOL THAT CAME WITH THE VEHICLE USELESS. THIS MAKES A VEHICLE WITH A FLAT TIRE UNMOVABLE WITHOUT BEING TOWED. THIS ALSO STRANDS MOTORISTS ON THE HIGHWAYS. DANGEROUS! I ALSO CONTACTED FORD NATIONAL CUSTOMER SERVICE REGARDING THIS ISSUE AND THEY RESPONDED WITH A NON CARING ATTITUDE. THIS IS A DANGEROUS ISSUE CAUSED BY A FAULTY MANUFACTURING DEFECT. FORD MOTOR COMPANY, AS WELL AS YOUR AGENCY, IS AWARE OF THIS ISSUE. WHEN WILL SOMETHING BE DONE TO HOLD FORD ACCOUNTABLE FOR THE DOLLARS CONSUMERS ARE HAVING TO SPEND DUE TO FORDS NEGLIGENCE?

INDEX FINGER OF ADULT FEMALE SLAMMED IN DRIVER'S SIDE REAR DOOR RESULTED IN LACERATION REQUIRING THREE STITCHES, CRUSHING THAT TURNED TIP OF FINGER GRAY AND EVENTUALLY WHAT APPEARED TO BE THE ENTIRE LAYER OF EPIDERMIS (OUTER SKIN) CONTAINING FINGER PRINTS AND NERVE ENDINGS DIED AND PEELED AWAY AND TOOK NEARLY A YEAR TO REGAIN FINE TACTILE SENSATION TO FINGER TIP (AMAZINGLY FINGER PRINTS WILL REGROW GIVEN TIME). I FEEL THIS NEEDS TO BE REDESIGNED AS I SAW ONLINE ANOTHER COMPLAINT OF A 2013 MODEL RESULTED IN AMPUTATION, AND BECAUSE OFTEN IT IS CHILDREN WITH SMALLER FINGERS WHO USE THE BACK DOORS.

WE WERE TRAVELING IN THE CAR AT APPROXIMATELY 80 MPH. THE CAR ENGINE BEGAN TO RACE STRONGLY WITHOUT A CORRESPONDING INCREASE IN SPEED. THIS HAPPENED TWICE AND THEN A RED OIL INDICATOR LIGHT CAME ON. IT SOUNDED ALSO LIKE A HEAD GASKET BLEW ON THE 1.6 LITER ECO-BOOST ENGINE AS THERE WAS A RATTLING NOISE LIKE TUMBLING PEBBLES IN A CAN OR DRUM. WE LOST POWER. BLUE SMOKE STREAMED OUT THE TAIL PIPE OF THE CAR. WE COASTED OVER TO THE SHOULDER OF THE HIGHWAY AND CAME TO A STOP. BY THE TIME THE CAR CAME TO A STOP SMOKE WAS COMING FROM UNDER THE HOOD OF THE CAR. I GOT OUT OF THE CAR AND LOOKED TOWARD THE ENGINE COMPARTMENT FROM THE PASSENGER SIDE. FLAMES WERE COMING FROM BELOW THE CAR JUST INSIDE THE FRONT PASSENGER SIDE TIRE. WE QUICKLY GOT EVERYONE AND EVERYTHING OUT OF THE CAR. THE FLAMES SPREAD VERY QUICKLY. THE FRONT HALF OF THE CAR WAS ENGULFED IN FLAMES IN APPROXIMATELY 4 MINUTES AND THE WHOLE CAR WAS CONSUMED IN ABOUT 8 OR 9 MINUTES.

EMISIONS CANISTER VALVE STICKS CAUSES ROUGH IDLE AND ENGINE HAS STALLED GOING DOWN THE ROAD. WAS ABLE TO ROLL TO A STOP IN A SAFE LOCATION. HAD TO TRY SEVERAL TIMES TO GET ENGINE STARTED.

RECALL 16S30 SIDE DOOR LATCH MAY BREAK. FORD SENT OUT RECALL MAY 2017. I HAVE BEEN WAITING SINCE THEN TO GET THIS RECALL COMPLETED. I HAVE BEEN ON A WAITING LIST SINCE THEN AT A FORD DEALER. THE DEALER STATES THAT THEY CAN ONLY GET 1 OR 2 PARTS A MONTH AND I AM ON A WAITING LIST. I CALLED FORD ON THIS ISSUE AND WAS TOLD IN BROKEN ENGLISH THAT FORD HAS THE PARTS. I MENTION THAT THERE IS A WAITING LIST FOR THE PART. AGAIN WAS TOLD FORD HAS THE PARTS. I ASKED ANOTHER FORD DEALER ABOUT THE PART SHORTAGE AND THEY CONFIRMED IT ALSO. SO MY COMPLAINT IS WHY IS FORD TAKING SO LONG TO GET THE PARTS OUT?

VEHICLE WAS IN MOTOR ON A CITY STREET, THE PROBLEM WAS THAT IT WOULD NOT COME TO A COMPLETE STOP AFTER JUST HITTING THE ACCELERATOR. TO BETTER DESCRIBE THIS, IT WAS RUSH HOUR TRAFFIC AND TRAFFIC WAS MOVING VERY SLOW SO I WOULD HAVE TO HIT THE BREAKS AFTER JUST HITTING THE BREAKS TO MOVE FORWARD. THIS RESULTED IN AN ACCIDENT WHERE I REAR ENDED THE PERSON IN FRONT OF ME. AFTER MY VEHICLE WAS REPAIRED I HAD TO RETURN IT TO THE SHOP BECAUSE THERE AN UNKNOWN MECHANICAL ISSUE, AT THAT TIME I WAS TOLD THERE WAS A RECALL WITH THE ACCELERATOR. MY BEST ASSESSMENT IS THAT THIS MAY HAVE BEEN A CAUSE FOR THE ACCIDENT. WHEN I BROUGHT THE CAR TO THE DEALER I WAS TOLD THAT THE RECALL WAS NOT ACTIVE, I DON'T KNOW WHAT THAT MEANS BUT I WOULD LIKE IT INVESTIGATED AT THIS TIME, AS THIS ACCIDENT IS NOW AFFECTING MY DRIVERS INSURANCE.

TWICE IN TWO WEEKS, THE POWER STEERING ASSIST HAS FAILED SUDDENLY WHILE DRIVING. I WAS DRIVING IN A RESIDENTIAL AREA AT LOW SPEED AND THE STEERING WENT OUT AS I WAS TURNING LEFT. AFTER STOPPING THE CAR, I TURNED IT OFF AND THEN ON. THE POWER STEERING RESUMED.

RIGHT DOOR REVIEW MIRROR GLASS SUDDENLY SHATTERED WHILE DRIVING STRAIGHT ON A CITY STREET. DID NOT PREVIOUSLY HIT OR OTHERWISE DAMAGE UNIT. LOOKED THIS UP ON INTERNET AND LEARNED THIS PROBLEM HAS OCCURRED WITH OTHERS DRIVING THEIR FORD ESCAPE.