2020 FORD ESCAPE HYBRID Complaints

Recall 23S27 has no remedy available since May 2023, and Ford has not made any reasonable attempt to repair the engine that they say may catch on fire due to failure. Originally promised a fix announcement by October 2023, that has since come and went, then they said November and it's now December 24, 2023 and there's no fix for this issue. The previous related recall to increase ventilation did not work, nor does it address the defective engine block or other lubricated components that caused block breaches and subsequent fires. Why is Ford allowed to not fix this issue in a timely manner? I rely on this vehicle for family transportation and knowing that they have yet to come out with a repair means they are willfully risking the lives of their customers over the cost of repairing or replacing the engines with components that aren't defective.

The problem appears to be related to defective spot welds at the check arm attachment points on the doors, which can cause the door to fail to secure upon closing or unexpectedly unlatch after being secured.

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Drivers side door spot welds for the door check bracket broke off the door having me to unable to close the door as I was out Christmas shopping at the Mall. I had to drive back home where I could park the car in a safe location and figure out what happened. Upon inspecting the drivers side door and watching videos of the same issue that other Ford Escape drivers have experienced I used a 6" wheel grinder to cut of the door check bracket in order to be able to close the door. It was dark at this time other wise I would have taken the door panel out and removed the complete bracket and door check. Ford is aware of this situation and has no recall on this. Not buying anymore Ford Products!

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Door made popping sound and door is no longer latching. Hinge broke. Dealership states faulty spot weld.

Spot welds holding the door check arm in place have failed causing loud crunching noises when door is opened or closed

The contact owns a 2020 Ford Escape Hybrid. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Driver side door, popping, clank, clunk sound when opening and closing. Visually, there are new signs of metal damage in proximity with the door brake that were not previously there. Three roundish spots on metal have the appearance of tearing off.

The contact owns a 2020 Ford Escape. The contact stated that the front driver's side door made an abnormal cracking sound while opening. The vehicle was taken to the dealer, where it was diagnosed that the front driver's side door and driver's side fender needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 14,000.