2008 FORD ESCAPE HYBRID Complaints

I HAD RECALL FOR ELECTRIC POWER STEERING COMPLETED IN DECEMBER 2015, AND THEN IN JANUARY 2016 MY STEERING WHEEL STARTED VIBRATING/LOCKING. IN APRIL POWER STEERING WENT COMPLETELY OUT. I TOOK VEHICLE IN AND ASKED IF POWER STEERING WAS RELATED TO THE RECALL AND HE SAID NO IT WAS A SEPARATE SENSOR THAT WAS CAUSING THE POWER STEERING TO GO OUT. SO, I GAVE PERMISSION FOR THE WORK TO BE COMPLETED. THEN, I STARTED RESEARCHING AND FOUND THIS HAS BEEN HAPPENING TO MANY PEOPLE. I HAD MY BOYFRIEND CALL BACK AS HE KNOWS MORE ABOUT CARS THAN I DO AND HE WAS TOLD AGAIN THAT A SENSOR NOT RELATED TO RECALL THAT WAS PERFORMED WAS CAUSING P.S TO GO OUT THAT WAS UNRELATED TO THE RECALL. WE GO TO PICK UP THE CAR AND PAY FOR IT AND WHEN WE ARE GOING OVER OUR PAPERWORK IN THE CAR WE FIND THAT THE WORK THEY DID WAS REPLACE THE TORQUE SENSOR WHICH IS PART OF THE RECALL. I CALLED THE OVERALL SERVICE MANAGER AND SPOKE TO HIM. I ASKED HIM IF I WOULDN'T HAVE BROUGHT IT IN DECEMBER WHEN I WAS EXPERIENCING NO ISSUES AND WOULD HAVE WAITED UNTIL APRIL WHEN MY POWER STEERING WENT OUT WOULD THE CODE (P2278) BE COVERED UNDER THE RECALL AND HE SAID YES, THAT I WOULD NOT HAVE TO PAY FOR THE WORK. THAT CODE WOULD CAUSE THEM TO REPLACE THE TORQUE SENSOR FREE OF CHARGE. SO I ASKED HIM IF HE WAS SUGGESTING THAT PEOPLE WAIT UNTIL THEY ARE DRIVING DOWN THE ROAD AND THE POWER STEERING GOES OUT SO THAT THE WORK WILL ACTUALLY BE COVERED? HE SAID NO OF COURSE NOT, BUT WHAT OTHER OPTION IS THERE? YOU TAKE IT IN WHEN THERE ARE NO ISSUES THEY UPDATE SOFTWARE, AND THEN WHEN YOU START HAVING ISSUES WITH TORQUE SENSOR OR STEERING COLUMN YOU ARE RESPONSIBLE FOR THE BILL. WHAT OPTION ARE PEOPLE GOING TO TAKE? OBVIOUSLY, THEY ARE NOT GOING TO WANT TO PAY A 675 DOLLAR REPAIR BILL ON SOMETHING THAT SHOULD HAVE BEEN COVERED BY A RECALL SO THEY WILL DRIVE UNTIL POWER STEERING GOES OUT WHICH IS NOT SAFE.

THE RECALL ISSUED IN MAY, 2014 FOR THE POWER STEERING ASSIST FAULT DID NOT FIX THE PROBLEM. THE SENSOR FAILED AGAIN, AND THE REMEDY BY FORD LITERATURE TO THE DEALERSHIP WAS ERRONEOUS AND OVERLY COSTLY TO ME. THE SERVICE DEPARTMENT DETECTED A FAULT CODE, B2278, AND THE REMEDY LISTED THREE REPAIRS IN SEQUENCE TO FIX. THE FIRST WAS THE SOFTWARE UPDATE PROSCRIBED IN THE RECALL BULLETIN. THAT PROCEDURE HAD BEEN COMPLETED BY A DEALER PREVIOUSLY. THE SECOND IN THE SEQUENCE WAS TO REPLACE THE SENSOR. DEALER FOLLOWED THIS AND THE FIX FAILED, CAUSING REPLACEMENT OF THE STEERING COLUMN, COSTING AN ADDITIONAL $1200 ON TOP OF THE $500+ FOR THE FIRST FAILED FIX. ATTACHED RECEIPT FOR ENTIRE REPAIR OF A RECALL THAT DIDN'T GET FIXED THE FIRST TIME.

ABS LIGHT, REGEN LIGHT CHECK, BRAKE LIGHT AND EMERGENCY BRAKE LIGHTS CAME ON AND BRAKES FAILED AND WORKED IN DEGRADED MODE. BROUGHT TO DEALER, THEY ADVISED RECALIBRATION AND INTERNAL BLEED PROCEDURE, ABS MODULE REFLASH AND CALIBRATION, WHICH WAS PERFORMED AT A COST OF $221.49 ADVISED IF CODE RETURNS , HCU REPLACEMENT WILL BE NEEDED AT $5400.!!!! OUTRAGEOUS, THE CAR WAS BOUGHT NEW AND MAINTAINED METICULOUSLY. CAR NOW HAS 79,397 AND WE ARE DEATHLY AFRAID TO DRIVE IT AS THE BRAKES MAY FAIL. WHEN THE BRAKES FAILED THE CAR WAS RESTARTED ON THE PEAKING LOT AFTER BEING STOPPED FOR 15 MINUTES

PRE MATURE RUST ON HATCHBACK DOOR AND REAR QUARETER PANEL ALMOST EVERY OWNER OF SAME CAR HAVE SAME ISSUE

TL* THE CONTACT OWNS A 2008 FORD ESCAPE HYBRID. AFTER STARTING THE VEHICLE, A POWER STEERING FAILURE MESSAGE DISPLAYED AND THE STEERING WHEEL BEGAN TO VIBRATE AT SPEEDS LESS THAN 35 MPH. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING TORQUE ANGLE SENSOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER A RECALL FOR THE SAME FAILURE. THE VIN AND NHTSA CAMPAIGN NUMBER WERE UNKNOWN. THE FAILURE MILEAGE WAS 120,900. UPDATED 04/14/16*LJ THE CONSUMER STATED THE WAS A COMPUTER SOFTWARE UPDATE BUT NO REPAIR WAS MADE TO THE VEHICLE. *TR

ELECTRO-HYDRAULIC BRAKE (EHB) SYSTEM HAD A LEAK IN THE MASTER CYLINDER AND THE ABS BRAKES ENGAGED WHILE DRIVING CAUSING THE BRAKES TO SMOKE.

P2803 & P2800 SENSORS..BOTH SENSORS ARE DEFECTIVE AND THE COST TO REPAIR IS FAR ABOVE FAIR PRICING. HYDRAULIC CONTROL APPROX COST TO REPAIR 4100.00 DOLLARS. THIS IS UNUNFAIR REPAIR COSTS. THIS VEHICLE HAS BEEN MAINTAINED WITH ABOVE AVERAGE CARE AND HAS NOT BEEN MISUSED. CHECKING WEB SITE HAVE FOUND THAT THIS IS NOT AN UNCOMMON PROBLEM WITH THIS MODEL. PUBLIC SHOULD BE WARNED ABOUT THIS DEFECT IN THIS MODEL AND A POSSIBLE RECALL SHOULD ME MADE.

AFTER APPROX. 10 MINUTES OF STOP AND GO DRIVING AT <5MPH A TONE SOUNDED, A RED TRIANGLE LIT, AND THE LED INDICATED "STOP SAFELY NOW." THE ENGINE DID NOT STALL, SHUT DOWN, OR GIVE ANY OTHER INDICATION OF A FAULT, THEREFORE I CONTINUED DRIVING AT <15MPH TO THE NEAREST PARKING LOT AND TURNED OFF THE ENGINE. AFTER I RETURNED SEVERAL HOURS LATER THE ENGINE STARTED NORMALLY WITH NO FAULT INDICATION, AND I WAS ABLE TO DRIVE HOME WITHOUT ANY FURTHER FAULT INDICATION. I READ ON THE WEB THAT THIS HAD OCCURRED WITH OTHER 2008 ESCAPE HYBRIDS AND WAS DUE TO A FAULTY HYBRID SYSTEM ELECTRONICS COOLING PUMP. ONE COMPLAINANT INDICATED THAT THE 2008 ESCAPE HYBRIDS HAD BEEN RECALLED FOR THIS ISSUE, BUT THE RECALL DOES NOT SHOW ON YOUR, OR ON FORD'S, DATABASE FOR THIS VEHICLE. HAS THIS BEEN REPORTED PREVIOUSLY, AND WAS THERE A RECALL?

TL* THE CONTACT OWNS A 2008 FORD ESCAPE HYBRID. WHILE DRIVING APPROXIMATELY 25 MPH, THE STEERING LOST POWER FOR A FEW SECONDS AND THEN RETURNED TO NORMAL. THE FAILURE RECURRED TWO DAYS LATER, WHILE THE CONTACT'S DAUGHTER WAS IN REVERSE. THE STEERING LOST POWER COMPLETELY WITHOUT WARNING. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC WHO PREVIOUSLY REPAIRED THE VEHICLE ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE DEALER STATED THAT THE RECALL REPAIR WAS ALREADY PERFORMED AND THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE LOCAL DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 98,000.

BEFORE THE TORQUE SENSOR RECALL, MY POWER STEERING WENT OUT INTERMITTENTLY SOMETIMES ACCOMPANIED BY THE STOP SAFELY NOW RED TRIANGLE. UPON BEING NOTIFIED OF THE RECALL I TOOK THE VEHICLE TO JACK SAFRO FORD IN OCONOMOWOC, WISCONSIN TO COMPLETE THE RECALL. I WAS TOLD MY VEHICLE REQUIRED THE EASIER FIX AND THE DEALER DIDN'T REPLACE THE TORQUE SENSOR. WITHIN A FEW MONTHS MY POWER STEERING STARTED GOING OUT INTERMITTENTLY AGAIN. IT STARTED GOING OUT MORE OFTEN AND I ALSO NOTICED THAT THE CAR WOULD NOT START FIRST TRY. USUALLY I HAD TO TURN THE IGNITION 3-4 TIMES TO GET THE VEHICLE TO START. IN THE PAST MONTH MY POWER STEERING IS NOW COMPLETELY OUT. IT IS A VERY DANGEROUS SITUATION AS IF A CAR WENT OVER THE CENTER LINE OR A DEER OR ANIMAL WERE TO GO IN FRONT OF ME I WOULD NOT BE ABLE TO REACT QUICKLY WITHOUT POWER STEERING. ALSO, IT IS SO HARD TO PULL INTO PARKING SPACES AND TURN THE WHEEL THAT I HAVE TO SEE A DOCTOR BECAUSE I AM HAVING SHARP PAIN IN MY SHOULDERS. WE TOOK THE CAR TO JACK SAFRO THIS WEEK AND THEY TOLD US THEY WOULD TALK TO FORD. ALL THEY DID WAS TRY TO RESET COMPUTER AND THE STEERING IS STILL COMPLETELY OUT. THEY SAID FORD WOULD NOT COVER IT AND GAVE US THE 800 NUMBER TO COMPLAIN. SO NOW I AM STUCK WITH AN UNSAFE CAR AND I HAVE A GRANDSON I NEED TO TRANSPORT SOME DAYS. WHY IN THE WORLD CAN'T THE DEALER REPLACE THE TORQUE SENSOR IF THAT WAS THE RECALL AND WHAT IS NEEDED TO REPAIR MY CAR? WHY DOES IT HAVE TO ISSUE CERTAIN CODES? CAN'T THE DEALER SEE FOR THEMSELVES THERE IS NO POWER STEERING DUE TO THE FACT THAT THEY NEVER DID THE PROPER VEHICLE RECALL REPAIR? I AM BAFFLED! OUR SON JUST PURCHASED A FORD TRUCK AND MY HUSBAND ALSO OWNS ONE SO WE HAVE 3 FORDS IN OUR DRIVEWAY!