2011 FORD ESCAPE HYBRID Complaints

REMOTE STARTED VEHICLE AND WAS WALKING UP LESS THAN 2 MINUTES AFTER. NOTICE PUDDLE UNDER GAS TANK AREA. GAS WAS POURING OUT. VEHICLE WAS RUNNING BUT STATIONARY. IT WAS OBVIOUS LATER THAT GASS HAS BEEN LEAKING OUT WHEN I WAS DRIVING TO WORK

I WAS DRIVING OUT OF A PARKING LOT (GOING VERY SLOW) WHEN MY STEERING WHEEL STARTED TO SHAKE AND I COULD NOT MOVE THE STEERING WHEEL RIGHT OR LEFT IT WAS FROZEN MY ENTIRE DASH BOARD LIT UP. I QUICKLY TURNED OFF THE CAR AND TURNED IT BACK ON - MY STEERING WHEEL WAS STILL SHAKING BUT NOT AS MUCH AND MY DASH HAD THE TCS CODE ON. I TOOK IT TO FORD DEALERSHIP RIGHT AWAY AND THE CAR WAS DIFFICULT TO DRIVE MADE ME SO NERVOUS. AT A STOP LIGHT I THREW IT IN NEUTRAL AND THAT DID SEEM TO HELP AND GOT RID OF THE CONSTANT TSC LIGHT ON THE DASH AND THE CAR DROVE A LITTLE SMOOTHER TO THE DEALERSHIP. THE DEALERSHIP SAID THAT I NEED A NEW STEERING WHEEL COLUMN ALONG WITH TORQUE SENSOR AND SOFTWARE UPDATE. I ASKED IF THIS IS FROM WEAR AND TEAR AND THEY SAID NO JUST A FAULTY MALFUNCTION TO THE TUNE OF 2036 DOLLARS. I HAVE A FORD ESCAPE 2011 WITH 84,000 MILES ON IT ONLY SERVICED AT FORD FOR IT'S LIFE. I HAVE A CASE NUMBER WITH THE FORD REGIONAL SERVICE MANAGER WHO WILL DECIDE IF THEY WILL TAKE CARE OF THIS SINCE THERE IS A RECALL FOR THIS SAME PROBLEM(14S05) FOR OVER A MILLION FORD ESCAPES AND MARINERS 2008-2011. THE RECALL DOES NOT INCLUDE THE HYBRID BUT THERE ARE SO MANY LESS HYBRIDS OUT THERE SO THEY ARE NOT INCLUDED. HOWEVER I HAD A THROTTLE PROBLEM A COUPLE OF YEARS BACK WHERE MY CAR WOULD STALL OUT GOING 60 MILES AND HOUR SUPER DANGEROUS. THERE WAS A RECALL FOR FORD ESCAPES FOR THE THROTTLE BUT NOT THE FORD ESCAPE HYBRID HOWEVER THEY DID COVER THE REPAIR SINCE IT WAS THE SAME PROBLEM EXISTING IN MY CAR. I AM HOPING THEY WILL COVER THIS AGAIN SINCE IT IS THE SAME PROBLEM (IE RECALL) OF THE FORD ESCAPE AND MARINERS 2008-2011. ALSO THIS IS SO DANGEROUS THANK GOODNESS I WAS NOT ON THE HIGHWAY BECAUSE THERE IS NO WAY I COULD TURN THAT STEERING WHEEL!

I BOUGHT MY VEHICLE, USED, A COUPLE OF YEARS AGO. I ASKED FOR THE CARFAX AND IF THERE WERE ANY ISSUES WITH THE VEHICLE. THE SALESMAN LET ME GLANCE AT HIS SCREEN AND SCROLLED THROUGH TO HUMOR ME AND PROMISED THERE WERE NO ISSUES. A FEW DAYS AGO WHILE DRIVING ON THE HIGHWAY USING CRUISE CONTROL, THE CC KICKED OFF AND MY CAR JERKED. SINCE THEN, I HAVE HAD TROUBLE ACCELERATING AND CONTROLLING THE SPEED OF MY CAR. A LITTEL ORANGE WRENCH CAME ON. THIS MORNING AS I WAS DRIVING TO WORK, THE CHECK ENGINE LIGHT CAME ON. I FELT LIKE I ALMOST GOT INTO 3 ACCIDENTS FOR LACK OF CONTROL OF MY CAR. I TOOK IT TO THE SHOP AND THEY TOLD ME I SHOULDN'T EVEN BE DRIVING IT BECAUSE OF THE LACK OF SPEED CONTROL. NOW I'M STUCK PAYING HUNDREDS OF DOLLARS, MAYBE THOUSANDS, FOR LACK OF PROPER DISCLOSURE AND FAULTY MANUFACTURING. FORD ISSUES A LIFETIME WARRANTY RATHER THAN A RECALL, WHICH IS A DISGRACE AS THEY'RE WAITING FOR CUSTOMERS TO DEAL WITH PROBLEMS AND GET HURT BEFORE THEY FIX ANYTHING. THIS SHOULD NOT BE POSSIBLE!

THE FUEL DELIVERY MODULE MAY DEVELOP A CRACK IN THE FUEL SUPPLY PORT, WHICH COULD RESULT IN A LEAK SAFETY RECALL NOTICE 16S41 / NHTSA RECALL 16V - 777

ONE JANUARY 23, 2018, THE REAR WINDOW OF MY LEGALLY-PARKED 2011 FORD ESCAPE HYBRID LIMITED SUDDENLY SPONTANEOUSLY EXPLODED. THOUSANDS OF GLASS FRAGMENTS WENT ALL OVER, NARROWLY MISSING A HUMAN AND A DOG, BUT THERE WERE NO APPARENT INJURIES. THE CAR WAS NOT MOVING AT THE TIME, BUT WAS LEGALLY PARKED AND TOTALLY STATIONARY.

GEAR SHIFTER LEVER GOES INTO PARK BUT VEHICLE CONTINUOUS ROLLING FORWARD, EXCLAMATION SIGN COMES ON VEHICLE DISPLAYS SAFELY VEHICLE WILL NOT START UNTIL YOU SHIFT IT TO DRIVE THEN PARK AND THEN APPLY HANDBRAKE

WHILE DRIVING ON A CITY STREET AND TURNING A CORNER I HEARD WARNING BEEPS AND SLIGHT SHAKE FROM THE STEERING. I SLOWED DOWN AND THE POWER STEERING FAILURE LIGHT CAME ON I COULD BARELY COMPLETE THE TURN AVOIDING HITTING ANOTHER CAR. THE POWER STEER WENT OUT

WHILE CLOSING LIFT GATE THE GLASS EXPLODED BEFORE THE LIFT GATE EVER MADE CONTACT WITH VEHICLE. THE VEHICLE WAS STATIONARY, IN MY DRIVEWAY.

TL* THE CONTACT OWNS A 2011 FORD ESCAPE HYBRID. WHILE FUELING THE VEHICLE, THE FUEL BEGAN TO LEAK OUT. THE FAILURE OCCURRED ONCE THE FUEL TANK WAS FILLED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.

THE POWER STEERING FAILED AS I PULLED MY ESCAPE FROM A PARKING SPACE ON A CITY STREET; I COULD GO FORWARD OR BACK BUT ONLY TURN THE STEERING WHEEL WITH GREAT EFFORT. I DROVE HOME WITH GREAT DIFFICULTY, BARELY ABLE TO TURN THE WHEEL FOR THE TURNS I HAD TO MAKE -- IT WAS A VERY DANGEROUS SITUATION. I CHECKED THE NHSTA WEBSITE AND LEARNED THAT FORD HAS ISSUED A RECALL FOR MODEL YEAR 2008-2011 ESCAPES MADE IN THE KANSAS CITY, MO. FACTORY DUE TO POWER STEERING FAILURE AND THAT NHTSA HAS AN OPEN INVESTIGATION INTO THE ISSUE. THE DEALERSHIP MANAGER TOWED IT THE NEXT MORNING AND TOLD ME THAT IT WOULD COST $2100 TO REPLACE THE POWER STEERING COLUMN AND HOUSING. WHEN I ASKED WHY IT WASN'T COVERED UNDER THE THE RECALL WHEN IT MET ALL THE CRITERIA, HE SAID BECAUSE IT'S A HYBRID - THE RECALL ONLY APPLIES TO NON-HYBRIDS. HOWEVER, THE MANAGER SAID HE WOULD TRY TO GET IT COVERED. HE WAS ABLE TO GET FORD TO COVER TWO-THIRDS OF THE COST; I STILL HAD TO PAY $500. THE MANAGER WAS GREAT, FORD WAS NOT. I'M EXTREMELY UPSET BY FORD'S POSITION THAT HYBRIDS AREN'T COVERED UNDER THE RECALL WHEN THE PROBLEM IS EXACTLY THE SAME AND THE CAR MET ALL THE CRITERIA. IT WAS A TERRIBLE WAY TO TREAT A LIFE LONG FORD OWNER. THINGS WOULD HAVE BEEN EVEN WORSE IF IT WEREN'T FOR THE MANAGER WHO WAS VERY CUSTOMER-ORIENTED.