2020 FORD ESCAPE HYBRID Complaints

The driver door made a loud noise when I opened it. I took it to my Ford dealer and they told me the door hinges had broken. Now my window will not go down and the Ford dealer suggested I take the car to a weld shop to fix.

My front left drivers side door wouldnt close, I noticed the spot welds holding the door strap component in place had broke free and was now being pushed into the door shell. I took my car to the dealership and they said it is not covered. I have since looked on line, on how to repair this defect and see this is a known issue to the make and model year of my vehicle.

THE MANUFACTURER WELDS ON THE DOOR CHECK ARM FAILED. THIS PREVENTED THE DRIVER SIDE DOOR FROM CLOSING. INSPECTED BY DEALERSHIP AND THEY ACKNOWLEDGED THAT FORD WAS AWARE OF THE PROBLEM. THEY HAVE HAD MANY SIMILAR FAILURES ON BOTH THE ESCAPE AND EDGE VEHICLES. FORD HAS SAID THEY WILL NOT MAKE "OUT OF WARRANTY" REPAIRS. THE REPAIRS ARE AT OWNERS OWN EXPENSE AND FORD WILL NOT ISSUE A RECALL FOR WHAT IS A MANUFACTURING DEFECT. FORD'S SOLUTION, REPLACE ENTIRE DOOR AND ASSEMBLY. MY OPINION, FACTORY WELDS SHOULD NOT FAIL.

Vehicle would not shift out of park from a cold start. Dial shifter would not rotate. Vehicle could start but could not be driven. Problem has not been confirmed by dealer or independent service center. There were no warnings. Vehicle had been sitting in the sun in a parking lot on an 89 degree day for two hours. Cooling the vehicle cabin with A/C for 1/2 hour allowed the dial shifter to operate.

opened driver side door making a popping noise coming from stop arm. found that spot welds broken off and stop arm will not allow me to open door not allowing me access to get into driver side door. found ssm 50150 on the internet. this is a safety issue and needs to be a recall.

The contact owns a 2020 Ford Escape. The contact stated that while opening and closing the driver's side door, there was an abnormal crunching sound coming from the door. The contact stated that he observed that the welds on the door and the check arm were fractured. The contact stated that the driver's side window no longer raised or lowered as designed. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the driver's side door needed to be replaced. The vehicle was repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 40,000.

THE "SPOT WELD" ON THE DRIVERS SIDE DOOR FAILED NOT ALLOWING THE DRIVERS SIDE DOOR TO OPEN OR CLOSE. THIS PROBLEM IS OCCURING ON BOTH THE FORD EDGE AND FORD ESCAPE ACCORDING TO JARRETT'S REPAIR PEOPLE. MINE IS A 2020 ESCAPE AND CANNOT BE REPAIRED. FORD WILL NOT ALLOW IT, AND WILL ONLY FIX IT IF IT FALLS UNDER THE 3 YR, 36000 PART OF THE WARRANTY. MINE IS OUTSIDE OF THE 36 MONTH WARRANTY AND THEY WANT TO BILL ME OVER $2000 TO REPAIR IT BY BUYING A NEW DOOR, NOT ACCEPTABLE. THIS IS A MANUFACTURER DEFECT AND FORD SHOULD FIX IT, WELDS SHOULD NOT FAIL.

A panel under the moon roof that is used to deflect water in case water leaks through the moon roof suddenly fell down on the back seat of the car while we were driving with the moon roof open. Upon inspection we discovered that this panel is glued to some foam pads and apparently the adhesive had lost it's grip. We were able to put the panel back in place. But the next time we opened the moon roof it came down again this time bouncing off the back seat and hitting my wife (the passenger) in the head. Fortunately, she was not injured. Had it hit me (the driver) it could have caused an accident with unknown consequences. Ford's response when we addressed it with Dealer was to replace the panel and install it using the same method of adhesive and foam pads. I believe this is an engineering failure because it was not secured with screws or nuts & bolts. Pictures of the part number and part are attached.

I was opening the front driver’s side door, the door failed to open completely. I had to forcefully pull the door handle for the door to open and heard a loud clicking noise. Took car to dealer and became aware that the latch was welded incorrectly and welded area broke. The dealer stated that the front driver’s side door needed to be replaced. The vehicle was not repaired because the door cost is $2,500 and my warranty had just expired 4-30-23. I called Ford customer service to tell them the door check broke out of door to see if they had some assistance for the cost. They said they did not. The failure mileage was 32,100. You can see with the pictures attached the right front door bracket is not broke and the Drivers side front door bracket is broke with three welding holes that broke off the bracket. The bracket cost $47 to $50, but they say the whole door needs to be replaced. $2500 cost is not fair to a owner when a small part breaks with the only fix and whole new door. If all four of my doors break soon the cost would be $10,000.00. This needs to be considered a RECALL so Ford can fix and bare the cost for a part that has gone bad and there are many complaints on this same issue. Thanks for looking into it.

Broken weld points inside the front driver-side door. There was no accident or impact to the door. The door was used properly and never overextended or caught by the wind to my knowledge. I am the primary driver. My spouse occasionally drives the car and he doesn’t recall any such incidents either. I opened it to get in one day and started hearing a popping sound. Immediately after the popping sound, I was not able to close the door. Ultimately, I was able to close the door but there are creaking and grinding noises every time I use the door.