2020 FORD ESCAPE HYBRID Complaints

While filling the gas tank with fuel the fuel spits back causing an unsafe condition. There is a technical service bulletin for this by Ford (number 22-2433), but no recall. Many people have complained about this condition.

The contact owns a 2020 Ford Escape. The contact stated while driving 65 MPH on the highway, the vehicle decelerated unintendedly. Several unknown warning lights were illuminated. The contact stated that after driving a short distance and depressing the accelerator pedal, the vehicle responded as needed. The vehicle was driven to the intended destination. The contact stated that the incident was significantly frightening. An unknown dealer was made aware of the failure. The vehicle was not diagnosed or repaired. The contact referenced recall NHTSA Campaign Number: 23V380000(Engine); however, the VIN was not associated with the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 37,400.

The shade retraction on the moonroof is malfunctioning, causing the fabric to not retract completely, the sagging fabric is causing visibility obstruction. My Ford dealership have inspected the issue and have quoted me an approximate price of $1700 to fix the issue, which is currently cost prohibitive for me ($400 for the replacement part + approx 6 hours of labor), unfortunately this will not be covered by my warranty. There were no warning messages prior to failure, I pressed the button to open my moonroof one day and this happened, if I was driving this would have caused an accident because my visibility of rear view is blocked, luckily I was parked when I discovered this issue. This issue first appeared in June 2024. I went to the dealership in July 2024, because it was cost prohibitive to fix I have not used the moonroof since then because it affects visibility.

Whenever I shut off my 2020 Ford Escape Hybrid or when I am about to turn it on, a message appears on the touchscreen that says: "System off to save battery, please turn ignition off or start engine." I have replaced the battery but I get the same error message. When I took the car to Firestone, they performed a Diagnostic which did not indicate that there was anything wrong with the battery. When I spoke to a Hybrid Battery Specialist, he told me that the error message was for my "12 volt battery. It is a fairly common problem with your Escape. The Ford dealership may have a fix for it. It is possible that you just need to replace the 12 volt battery." My local Ford Dealership did not have a fix for it. Since this is a fairly common problem with the Ford Escape, I think a recall should be issued to have Ford rectify the issue.

Sunroof internal protective part lost its adhesion and fell while driving. Sunroof fabric came loose causing the sunroof to malfunction potentially causing more damage if you try to use it.

The lift gate fills with water when it rains and I worry that it can interfere with the backup camera.

The contact owns a 2020 Ford Escape. The contact stated while exiting the vehicle, there was an abnormal crackling sound coming from the driver's side door. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Action Number: PE23013 (Structure). The manufacturer was not notified of the failure. The failure mileage was 78,000.

I have received 2 letters from manufacturer, than I had appointment dealer service, I went there and worker sad to me we don't have it, than I tried another services , they same answer, than I contacted ford, ford told to me car is good condition don't need replacement

Upon purchasing and receiving the car from a dealership, I attempted to drive it around my neighborhood and after about 1 minute received a warning saying "safely stop now!" and the steering wheel locked and the power shut off in the middle of the street. The car would not turn back on and had to be towed to the dealership. The dealership (not Ford) already replaced the battery and that did not fix the issue. They are having to take it to Ford service to get it looked at. This poses a very significant safety risk because it could have happened on the highway, as some Ford Escape users have reported on forums. Before purchasing the car, all available recalls were addressed and "resolved", but clearly not all issues have been fixed.

Liftgate latch does not work and trunk no longer opens after 55,000 miles. This is one fewer choice to exit the car in an emergency.