2021 FORD ESCAPE HYBRID Complaints

The contact owns a 2021 Ford Escape. The contact stated while driving 65 MPH and at various speeds, the cruise control and several other features failed to activate. The contact stated that the air bag indicator and a message that the rear seat monitor default warning light were illuminated. The vehicle was then taken to a dealer where it was diagnosed and determined to replace the driver's side seat belt buckle. The vehicle was not repaired because the dealer was waiting for the part to be received. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,500.

Door fails to stay open. Closed on my leg and caused bruising. Window will not close once open. Dealer has known of problem for two months but says there is no one locally to fix it.

I purchased my car in September and in October my check engine light came on and a wrench light. I think could not go above 30MPH.

Vehicle started making clunking and knocking noises when switching between hybrid and gas. Thought this was due to the engine knocking issue that Ford had previously sent a recall letter about. Then the transmission started to slip or have a hard time when switching gears and makes a cracking noise. Brought to dealership and they said there was metal in the transmission but were unsure of the cause. The transmission needs to be replaced, ford will not cover because it is no longer under warranty. Vehicle is only 4 years old.

The contact owns a 2021 Ford Escape. The contact was informed at a State Inspection that the gateway module had failed and needed to be replaced to complete the State Inspection. The vehicle was taken to the dealer, where the module smart data link was replaced. The vehicle was repaired. The contact related the failure to Ford Campaign Number: 22N15. The manufacturer was notified of the failure but denied reimbursement for the repair. The failure mileage was approximately 46,000.

The contact owns a 2021 Ford Escape. The contact stated that while the vehicle was inspected, it failed the emissions inspection. The vehicle was taken to a local dealer where it was diagnosed that the communication module was faulty and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The contact became aware of customer satisfaction 22n15 as a probable cause for the failure. The approximate failure mileage was 46,000.

Left front door check arm welds broken away (same as SMS 50150). Popping sound when door is used. Driver door difficult to open posing a danger.

Parked car in garage on saturday like normally done for 3+ years. Next thing, car is completely unresponsive. Will not start, honk doesnt work, no lights nothing. If this happened in the middle of the road (and it has happened to other drivers), its a safety issue. Tried jump starting, nothing works.

Had software update performed by dealer for 23S27 recall. Two weeks later sitting at a light amber box appeared that said check manual and had a picture of a wrench clicked ok to dismiss. Light changed and proceeded to make my left turn with no power. Looked back at dash and now MIL lamp (check engine) is lit. Pulled over, shut the car off and went to use rest room hoping car would reset itself. No joy car is in full blown limp mode 30 mph max. Called dealer and they said they would have to charge me a diagnostic fee. I said your are not supposed to charge a fee for a recall. Went home read the code with my own reader. P1061 was set. Googled the code and it said this code was setting on Escape hybrids after recall software update. On 9/5/24 took car to dealer said nothing was in the knock pid and reset the code and limo mode, tech noted it was likely to reappear. Sure enough two day later same code, same limo mode. I have a SAFETY concern with this recall leaving me powerless. Fortunately for me both times this happened was on city streets! I do a lot of freeway driving and if this happened on the freeway I would experience a high speed rear collision. Car is now having the long block replaced 23N06 and hopefully I never see this or experience this behavior again. I have my doubts!

Brakes became sluggish and parking brake would not disengage. Towed car to Autonation Ford. They diagnosed and found "internal failure of electric brake booster requiring replacement. It took them 30 days to locate a part and complete repairs. Car had 41,634 miles and the cost was $3,087 not including my $2,406 rental charges before they offered a loaner. When I contacted Ford, they said it was out of warranty...I knew that.