2008 FORD ESCAPE HYBRID Complaints

WHILE DRIVING DOWN THE ROAD AT HIGHWAY SPEED ON A SUMMER NIGHT AT AROUND 9:00 PM, THE CAR'S ENGINE SUDDENLY STOPPED, A RED WARNING TRIANGLE LIGHT CAME ON, AND THE DASH MESSAGE SCREEN SAID, "STOP SAFELY NOW." I PULLED THE CAR TO THE SIDE OF THE ROAD, TURNED IT OFF, AND WAS ABLE TO RESUME DRIVING AFTER A FEW MINUTES. ON 5 SEPARATE TRIPS SUBSEQUENTLY, THIS SUDDEN LOSS OF ENGINE POWER HAS HAPPENED, OFTEN IN HEAVY TRAFFIC WHERE PULLING TO THE SIDE OF THE ROAD WAS VERY DIFFICULT AND DANGEROUS. THE FAILURE OFTEN HAPPENS MULTIPLE TIMES ON THE SAME TRIP. EACH TIME THE FAILURE HAS HAPPENED HAS BEEN IN THE SUMMER AND IN THE LATE AFTERNOON OR EVENING. EACH TIME THE CAR CAN BE RESTARTED ONCE PULLED TO THE SIDE OF THE ROAD AND TURNED OFF. *TR

SAME THING THAT HAS BEEN HAPPENING. I HAVE PHOTOS FOR EACH INCIDENT. ABS LIGHTS, CHECK BRAKES LIGHT. AND E-BRAKE LIGHTS LIGHT UP. REGEN BRAKES DISENGAGED. I HAVE SPOKEN WITH [XXX] AT FUTURE FORD HE ASKED ME TO BRING IT IN THE NEXT TIME IT DOES IT, DURING BUSINESS HOURS SINCE THERE ARE NO OPTIONS FOR AFTER HOURS. I GET OFF WORK AT 5PM AND PICK UP MY KIDS AND BY THE TIME THAT IS DONE THERE IS NOT TIME TO MAKE IT BACK TO DEALER. I AM MAKING ARRANGEMENTS TO HAVE SOMEONE ELSE PICK UP KIDS SO WHEN IT HAPPENS AGAIN TOMORROW I CAN GO STRAIGHT TO DEALERSHIP AFTER WORK OR ON MY LUNCH. I ALSO PLAN ON HAVING THEM CHECK THE TONE RINGS. FORD MOTOR COMPANY SAYS THEY ARE UNABLE TO HELP, BUT HAVE STILL NOT ADDRESSED MY CONCERNS ABOUT THE NUMBER OF COMPLAINTS OTHERS HAVE HAD REGARDING SIMILAR ISSUES. *TR INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I LEFT WORK. PICKED UP DAUGHTER. CHECK BRAKE SYSTEM, ABS, AND EMERGENCY BRAKE LIGHTS CAME ON @ 530PM. DROVE TO PICK UP BOYS FROM SUMMER PROGRAM. GET IN CAR. LIGHTS OFF. 553PM. PUT CAR IN REVERSE. SAME LIGHTS REAPPEAR. 555PM. REGEN BRAKES DISABLED. TAKES PEDAL TO FLOOR TO STOP AND FEEL PRESSURE OF BRAKES. CAR FEELS LIKE IT IS IN NEUTRAL AND ROLLING BACK ON INCLINE UNLESS BRAKES ARE ALL THE WAY APPLIED. TALKED TO [XXX] AT DEALERSHIP EARLIER. SAID TO BRING IN WHEN LIGHTS WERE ON, DURING BUSINESS HOURS. SAID THAT FORD WAS UNABLE TO HELP DUE TO NO WARRANTY. SAID IT SOUNDED LIKE HCU UNIT. I ASKED WHY THIS WASN'T MENTIONED AT MY INSPECTION A WEEK AGO. HE SAID IT APPEARS TO BE WORKING FINE WHEN THEY LOOK AT IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2008 FORD ESCAPE HYBRID. THE CONTACT STATED THAT THE VEHICLE STALLED WITH THE ILLUMINATION OF A RED TRIANGLE ON THE INSTRUMENT PANEL WARNING THE CONTACT TO PULL OVER. THE CONTACT LATER TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DETERMINED THAT THE MOTOR ELECTRONIC COOLANT SYSTEM FAILED AND CAUSED THE FAILURE. THE DEALER STATED THAT THIS WAS KNOWN ISSUE THAT THE MANUFACTURER HAD NOT CORRECTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 62,000. *TR

BRAKE WARNING LIGHTS CAME ON AGAIN. THEY HAVE NOT COME ON FOR 2 DAYS, AND THEY ARE BACK ON. HAD CAR SERVICED A WEEK EARLIER. FORD SAID THEY CAN'T FIND ANYTHING WRONG WITH BRAKES, BUT THEY "SUSPECT" MASTER CYLINDER POSSIBLY. INTERNET SEARCH YIELDS DISTURBING INFORMATION ABOUT OTHER FORD ESCAPE HYBRID OWNERS HAVING SIMILAR ISSUES. LIGHTS SEEM TO OCCUR MORE ON DAYS WHERE TEMPERATURE IS HIGHER. *TR

DRIVING FOR ABOUT 30 MINUTES AT HIGHWAY SPEED AND THE GAS MOTOR SHUTS OFF AND GOES IN TO LIMP MODE USING ONLY BATTERY HYBRID POWER. THE CAR WON'T RESTART MOTOR WHILE ROLLING. THE DASH SHOWS A MESSAGE TO PULL OVER AND STOP WITH A LITTLE RED TRIANGLE. IN ORDER TO RESTART THE MOTOR YOU HAVE TO COMPLETELY TURN THE KEY TO THE OFF POSITION. THE CAR WILL IMMEDIATELY START BACK UP AND DRIVE BETWEEN 1/2 TO 1 MILE THEN SHUTS DOWN AGAIN. REPEAT PROCESS AGAIN AND AGAIN UNTIL GOT OFF THE HIGHWAY. ONCE OFF THE HIGHWAY, I STOPPED WITH THE MOTOR SHUT IT OFF FOR APPROXIMATELY 15 MINUTES AND THE CAR STARTED BACK UP AND OPERATED NORMALLY. DROVE AN ADDITIONAL 30 MILES WITH NO PROBLEMS. NO ISSUES FOR ABOUT THREE WEEKS THEN SAME SCENARIO OF MULTIPLE STALLS ON THE HIGHWAY. CAR WORKED FINE THE FOLLOWING DAY. NO ENGINE LIGHTS OR CODES. THE FIRST INCIDENT OCCURRED WHILE RAINING. THE SECOND INCIDENT OCCURRED AT NIGHT WHEN IT WAS DRY. *TR

I WAS JUST ABOUT TO GET ONTO THE FREEWAY ON-RAMP, WHEN I NOTICED THAT THE CAR FELT FUNNY. I LOOKED AT THE DASHBOARD AND SAW THAT THE ABS LIGHT AND THE BRAKE SYSTEM WARNING LIGHTS. THE DISPLAY READ, "CHECK BRAKES SOON" I CALLED A FRIEND FOR ASSISTANCE. HE ADDED SOME BRAKE FLUID AND SUGGESTED I BRING IT TO BE SERVICED. I DROVE HOME. I CALLED THE DEALERSHIP IN THE MORNING AND MADE AN APPOINTMENT TO DROP THE CAR OFF AS SOON AS POSSIBLE. WHEN I STARTED THE CAR IN THE MORNING, THE LIGHTS WERE OFF, BUT I DROPPED IT OFF AT THE DEALERSHIP ANYWAY. THE SERVICE PROVIDER,[XXX], SAID THEY COULDN'T FIND ANYTHING WRONG, BUT THEY "THOUGHT" THAT IT WAS THE MASTER CYLINDER. THEY SAID THE BRAKES LOOKED FINE, AND IF I HAD ANY MORE PROBLEMS TO CALL BACK. I LEFT THE DEALERSHIP. DROVE AROUND THE CORNER TO GET ONTO THE FREEWAY AND THE LIGHTS CAME ON AGAIN. (5:35PM). I STOPPED AS SOON AS I COULD GET OFF THE FREEWAY AND CALLED [XXX] BACK. HE SAID TO BRING THE CAR BACK IN THE MORNING AND HE WOULD LOOK AT IT AGAIN. I BROUGHT THE CAR BACK IN THE MORNING 7:15AM. THE LIGHTS WERE OFF AGAIN. I PICKED THE CAR UP AT 5:15 PM AND [XXX] RE-ITERATED HIS PREVIOUS SUGGESTIONS. I DROVE THE CAR HOME, AND THE LIGHTS CAME BACK ON AS I WAS EXITING THE FREE-WAY. AGAIN, THE BRAKES TOOK MORE PRESSURE TO STOP. I CALLED DON AND ASKED IF THERE WAS A PAYMENT PLAN AVAILABLE. HE SAID NO. I ASKED IF I REPLACE THE MASTER CYLINDER AND THE PROBLEMS PERSISTS, WHAT WOULD OUR NEXT STEP BE? HE SAID ESSENTIALLY THAT WE WOULD ADDRESS THAT IF THAT SHOULD HAPPEN, BUT THAT TYPICALLY ONE PROBLEM MAY CO-EXIST WITH ANOTHER PROBLEM, SO UNTIL THEY ADDRESS THE FIRST PROBLEM, THEY MAY NOT BE AWARE OF THE 2ND PROBLEM. I ALSO SENT AN E-MAIL TO THE FORD COMPANY THIS AFTERNOON. I ASKED IF FORD HAS TAKEN ANY ACTION AGAINST THE NUMEROUS AMOUNT OF COMPLAINTS WITH SIMILAR SITUATIONS AS ARE POSTED ON THE INTERNET REGARDING THIS ISSUE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WAS DRIVING ON A HWY ON A SUMMER NIGHT, GOING 60 MPH, WHEN A LIGHT CAME ON MY 2008 FORD ESCAPE HYBRID'S DASHBOARD THAT SAID "STOP SAFELY NOW" AND THE ENGINE LOST POWER/TURNED OFF. I COASTED TO A SHOULDER AND SHUT THE VEHICLE OFF AND RESTARTED, AND THE WARNING LIGHT WAS GONE, SO I DROVE ON. NOTICED ENGINE WAS RUNNING LOUDER THAN NORMAL AND TRANSITION BETWEEN GAS AND ELECTRIC MODES SEEMED CLUNKY. GOOGLED THE PROBLEM WHEN I GOT HOME AND FOUND DOZENS OF CONSUMER COMPLAINTS - SAYING IT WAS A FAULTY COOLING PUMP (PART NUMBER 5M6Z-8C419-A) CAUSING THIS PROBLEM. TOOK VEHICLE TO THE FORD DEALER AND THEY CONFIRMED THIS WAS WHAT WAS WRONG WITH MY VEHICLE. REPAIR COST $632.00. NOT COVERED UNDER THE HYBRID WARRANTY. (WE WERE TOLD IT'S NECESSARY FOR THE HYBRID ENGINE TO FUNCTION, BUT IT'S NOT CONSIDERED A HYBRID PART.) DUG FURTHER, SAW THAT FORD HAD ISSUED A TECHNICAL SERVICE BULLETIN (NOV. 20, 2008) TO DEALERSHIPS: "TSB 08-24-5 STATES THAT SOME 2005-2008 ESCAPE HYBRID AND 2006-2008 MARINER HYBRID VEHICLES MAY EXHIBIT A RED TRIANGLE LIGHT AND CODES INDICATING A TRANSAXLE OVERTEMP. THIS CONDITION MAY RESULT IN REDUCED POWER AS THE SYSTEM ACTIVATES FAIL SAFE OPERATION." FORD KNOWS ABOUT THIS PROBLEM. THIS IS CLEARLY HAPPENING TO A LOT OF PEOPLE. FORD NEEDS TO BE MADE ACCOUNTABLE AND DO THE RIGHT THING AND ISSUE A RECALL. IF THIS PROBLEM HAPPENS WHEN SOMEONE IS IN THE MIDDLE OF A BUSY EXPRESSWAY, OR IF SOMEONE IS BEING TAILGATED, ETC. WHEN THE ENGINE SHUTS OFF, PEOPLE WILL GET KILLED, IF SOME HAVEN'T BEEN ALREADY. WE CALLED THE FORD OWNER RELATIONS NUMBER AND WERE TOLD THAT THE BEST WAY TO GET A RECALL ISSUED IS TO SUBMIT THESE COMPLAINTS. HOW MANY PEOPLE HAVE TO BE INJURED OR DIE BEFORE THIS IS TAKEN CARE OF? FORD MOTOR COMPANY - IF YOU'RE WORRIED ABOUT PROFITS AND THE BOTTOM LINE - HOW MUCH REPEAT BUSINESS WILL YOU GET ONCE YOU KILL OFF YOUR CUSTOMER BASE? *TR

ON 4 SEPARATE OCCASIONS, ALL OCCURRING AT HIGHWAY SPEED AFTER AT LEAST 40 MINUTES OF DRIVING ON A HOT DAY, THE CAR'S ENGINE SUDDENLY CUT OFF, CAUSING THE VEHICLE TO LOSE SPEED RAPIDLY. A RED TRIANGLE WARNING LIGHT APPEARED ON THE DASHBOARD WITH THE FOLLOWING WORDS: "PULL OVER SAFELY NOW AND TURN OFF ENGINE". ALL 4 TIMES I WAS DRIVING AROUND 65 MPH ON AN INTERSTATE. ALL 4 TIMES THE CAR STARTED AGAIN NORMALLY AFTER A FEW MINUTES. AFTER THE 3RD INCIDENT, I STARTED THE CAR AGAIN SOON, AND IT STALLED AGAIN AFTER 10 MORE MINUTES OF HIGHWAY DRIVING. FIRST INCIDENT LATE JULY 2012, THEN LATE AUGUST 2012, AND TWICE ON JUNE 19, 2013. THIS IS A TERRIFYING EXPERIENCE, AND I WAS EXTREMELY LUCKY NOT TO BE REAR ENDED. THE DEALER CLAIMS IT CANNOT DUPLICATE PROBLEM OR SEE ANY CODES IN DIAGNOSTIC COMPUTER, REFUSES TO PURSUE. HELP!!!! *TR

FORD ESCAPE HYBRID (FEH) "STOP VEHICLE SAFELY" RED TRIANGLE WARNING AND IMMEDIATE ENGINE SHUTDOWN DUE TO THE WELL-KNOWN DEFECT IN THE BOSCH OEM MOTOR ELECTRONICS COOLING SYSTEM (MECS) PUMP IN THE 2005-2008 MODEL YEARS. SEE FORD TSB 08-24-5. IF THE NHTSA DID EVEN A CURSORY SEARCH ON THE INTERNET THEY WOULD SEE MANY, MANY HUNDREDS OF POSTINGS AND RELATED ACCIDENTS OR NEAR-MISSES. THIS IS A VERY SERIOUS SAFETY PROBLEM BECAUSE FAILURE IS ONLY TRIGGERED BY DRIVING AT HIGHWAY SPEEDS OR DRIVING UP STEEP HILLS AND THE SHUTDOWN IS IMMEDIATE (NO PRIOR WARNING), CAUSING SUDDEN AND SIGNIFICANT DROP IN SPEED AND FRANTIC ACTIONS BY THE DRIVER TO ABRUPTLY STEER THE UNPOWERED CAR TO THE SHOULDER. THERE ARE NO EXTERNAL INDICATORS TO WARN OTHER VEHICLES OF THE SUDDEN SLOWDOWN AND LANE CHANGE AND THE DRIVER DARE NOT USE THE BRAKES TO SIGNAL OTHERS BECAUSE TO HIT THE BRAKES WITH THE ENGINE SHUT DOWN AND THE VEHICLE ALREADY QUICKLY SLOWING TO A STOP WOULD CAUSE THE FEH TO ABRUPTLY STOP IN THE MIDDLE OF HIGHWAY. ALTHOUGH THIS PART IS UNIQUE TO THE HYBRID VERSIONS OF ESCAPES, FORD REFUSES TO CLASSIFY IT AS A UNIQUE HYBRID COMPONENT (WHICH WOULD BE COVERED BY THE 8 YR 100,000 MI WARRANTY) AND ROUTINELY CHARGES $800 TO REPLACE IT. IN MY CASE FAILURES HAPPENED FOUR TIMES IN THE LAST YEAR, ALWAYS ON INTERSTATE HIGHWAYS. TWO OF THE FAILURES NEARLY CAUSED MULTIPLE CAR PILEUPS BECAUSE THE INTERSTATE WAS FULL OF CARS AND SEMIS WHEN THE ENGINE CUT OUT. I AM FRANKLY SHOCKED THAT THE NHTSA DIDN'T REQUIRE A RECALL YEARS AGO FOR A WELL-KNOWN AND COMMON DEFECT THAT WITHOUT WARNING CAUSES FEH'S TO ABRUPTLY AND SIGNIFICANTLY SLOW DOWN SPECIFICALLY AT HIGH SPEEDS OR STEEP HILL CLIMBS, FORCING THE DRIVER TO ABRUPTLY CHANGE LANES TO GET TO THE SHOULDER. SEVERAL CLASS ACTION LAWSUITS ARE BEING PREPARED. ISN'T IT TIME THE NHTSA ADDRESSED THIS VERY SERIOUS DEFECT? *TR