2020 FORD ESCAPE HYBRID Complaints

We were traveling to Springfield MO and just before Strafford our 2020 Ford Escape Hybrid SE flashed a wrench warning on our screen and immediately went into limp mode in rush hour traffic on I-44. We were in the passing lane going up a hill at the time passing a commercial truck and our speed dropped significantly. Luckily the vehicles behind us to were able slow down in time.

The contact owns a 2020 Ford Escape. The contact stated while the vehicle was parked, the display screen on the instrument panel intermittently went black. No warning light was illuminated. The vehicle was driven to the dealer to be diagnosed. The contact was informed that the sync system needed to be replaced. The vehicle was repaired. The contact researched online and became aware of Customer Satisfaction Program Number: 24B47; however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 65,000.

The contact owns a 2020 Ford Escape Hybrid. The contact stated that the vehicle had been repaired under NHTSA Campaign Number: 23V380000 (Engine). The contact had taken the vehicle to a dealer and stated that the dealer only updated the powertrain control module, and had not inspected the engine. The contact stated that there was still a risk of an engine compartment fire. The vehicle was repaired. The manufacturer was not informed of the issue. The failure mileage was approximately 72,000.

The spot weld in the driver’s side door arm has failed. The door is not closing properly and makes a loud clunk when opening or closing. Car is available for inspection, Dealer can not assess for another week.

The contact owns a 2020 Ford Escape. The contact stated while refueling the vehicle at the gas station, fuel was splashing out of the fuel filler neck. The contact stated that upon attempting to refuel the vehicle again, the gas pump nozzle unintendedly stopped several times and fuel splashed onto the contact; however, the fuel tank was not full. Additionally, the check engine warning light was illuminated. The message "Service Engine Soon" and other unknown messages were displayed on the Ford Mobile App. The vehicle was taken to the dealer, where it was diagnosed and determined that the canister purge valve was blocked and was obstructing the fuel circulation. The dealer determined that the fuel lines, the fuel system valves, and the canister purge valve needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 43,578.

The round gear nob will not release out of PARK. It happens when it is 105°+. The car starts. Then I put my foot on the break and try to turn round gear shift nob from PARK to REVERSE and the nob will not move. Break lights work. All doors closed. Seatbelt on. I've been sitting in my car for about the last 25 minutes and using the air conditioner to try to cool down the console, dash and the gear shift knob and everything's nice and cold but I still cannot get the knob to turn. I have also turned off and restarted the engine about three times and still I am stuck here in a parking lot and the car's not going anywhere. This happened a year ago and I brought it into the a Sacramento Ford dealership but because it didn't get hot during their working hours they were not able to replicate the problem. So here I am again and it's after Ford hours and I normally get service at Folsom Lake Ford in California but how am I going to get them to replicate the issue and they say they can't replicate the same problem then how can I get this fixed. Meanwhile I'm stranded in a not so safe area with a lot of homeless people around that are having violent issues.

The contact owns a 2020 Ford Escape. The contact stated that there was extreme moisture inside the driver's side rear taillight housing. There were no warning lights illuminated. The vehicle was taken to the local dealer, who took pictures of the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 2,002.

After the car was sitting in a parking lot without shade, unable to shift car out of park. Driver in seat, doors shut, seatbelt on--all normal circumstances; ready to drive. Brake pressed, rotary shifter stuck in P. No warnings or lights on dash Brake lights illuminated when pedal pushed. Temp on dash reads 103 degrees. After sitting with the car running for 30 minutes with AC on; attempted to shift as normal--shifter knob works. Have not called service center yet; plan to report as earliest convenience.

When temperature is over 100F, (when it's parked for a while). 1. Foot on brake 2. Turn engine button on 3 Shift into Drive . The shifter button wheel will not turn into any gear. It's locked into Park . You have to open all the windows, and direct as much A/C air downward to the shifter wheel to get it to cool off (10 minutes usually). Then, it will shift into Drive and everyone is happy. However, if this was an emergency (like someone has heat stroke), depending on this Ford Escape would be a life threatening decision.

For a little over 24 hours the front driver side door began making a strange crunching like noise. The next day upon attempting to close the door, three welds that hold a long black hinge within the door broke. These are small, sheet metal welds and in no way appropriate for something as heavy and important as a car door.