2010 FORD ESCAPE HYBRID Complaints

CLOSED REAR HATCH AND GLASS EXPLOSIVELY SHATTERED INTO THOUSANDS OF SMALL PIECES. *TR

AT ABOUT 6:30 PM THIS EVENING, A FRIEND AND I WENT TO THE CAR TO GO TO STORE. WE OPENED THE BACK HATCH AND PUT IN A COUPLE ITEMS WE WERE PLANNING ON RETURNING IN THE BACK. MY FRIEND SHUT THE BACK HATCH AND THE BACK WINDOW SHATTERED VIOLENTLY SENDING GLASS IN ALL DIRECTIONS. BOTH OF US WERE HIT BY FLYING GLASS PIECES. THE GLASS SHATTERED IN SO MANY SMALL PIECES THAT IT WAS THROUGHOUT THE INSIDE OF THE CAR AND COVERED A RADIUS ON HER DRIVEWAY AND LAWN OF ABOUT TEN FEET. THERE IS NO LOGICAL REASON WHY THE GLASS SHOULD HAVE SHATTERED - THERE WAS NO OBSTRUCTION OR ANY NOTICEABLE ISSUE WITH HATCH BEFORE IT HAPPENED. *TR

DRIVING 40 MPH AND MY CAR JUST STALLED. CAR STUTTERED, QUIT AND WRENCH LIGHT CAME ON. LUCKILY IT WAS A SUNDAY MORNING AND ROADS WEREN'T TO BUSY. I COASTED TO A SIDE ROAD, PULLED OVER, WAITED A COUPLE MINUTES AND RESTARTED. I JUST BOUGHT THIS USED 2010 FORD ESCAPE LIMITED A WEEK AGO. I GUESS I SHOULD HAVE GOOGLED THE VEHICLE SOONER. :(

THROTTLE BODY ASSEMBLY ENGINE LIGHT KEPT COMING ON AND OFF FOR LAST 2 YEARS THEN AT THE LAST TIMES CAR WOULD SHUT OFF. *TR

WHILE DRIVING ON A SIDE STREET, MY VEHICLE STARTED TO DECELERATE FOR NO APPARENT REASON. I LOST ALL MOTIVE POWER, AND I HAD TO PULL OVER ON THE SIDE OF THE ROAD. I TURNED THE CAR OFF, AND THEN, AFTER A MINUTE, I TURNED THE CAR BACK ON AGAIN. IT WORKED BUT I TOOK IT IMMEDIATELY TO THE FORD DEALER. THEY INDICATED THAT IF THERE WAS NO WARNING LIGHT ON (THERE WAS NONE) THEN IT WOULD BE UNLIKELY FOR THEM TO BE ABLE TO DETERMINE EXACTLY WHAT HAPPENED. THREE DAYS LATER, THE EXACT SAME THING HAPPENED. THIS TIME ON A BUSY HIGHWAY. LUCKILY, I WAS ABLE TO PULL OVER AGAIN. AGAIN, I TURNED THE CAR OFF, RESTARTED IT, AND DROVE OFF. IT WAS IN THICK TRAFFIC SO WE WERE MOVING SLOWLY FOR THE HIGHWAY, BUT AGAIN IT WAS BETWEEN 40-50 MILES/HOUR. I BELIEVE THIS IS EXACTLY LIKE THE INCIDENTS DETAILED IN THE CURRENT OPEN INVESTIGATION, PE13003, OPENED IN FEBRUARY OF THIS YEAR. A RECALL OF THESE FORD ESCAPES NEEDS TO HAPPEN IMMEDIATELY. IT IS DANGEROUS FOR YOUR CAR TO SUDDENLY STOP FOR NO REASON ESPECIALLY IF THE SUV IS CARRIED SMALL CHILDREN (MINE WAS NOT). I WAS UNAWARE OF THIS ISSUE UNTIL I DID SOME INVESTIGATION ONLINE, AND THE FORD DEALER NEVER MENTIONED IT TO ME AT ALL WHEN I BROUGHT IT IN. IN FACT, THEY SAID IT "JUST MIGHT GO AWAY". THEY DIDN'T APPEAR TO TAKE THE ISSUE SERIOUSLY AT ALL.

WHEN I STARTED THE VEHICLE IN MY GARAGE ON MAY 7TH 2012 THERE WERE ONE AUDIBLE AND THREE VISIBLE ALARMS - SHOWING A BRAKE FAILURE. I MOVED FORWARD SLIGHTLY TO SEE IF THAT WAS TRUE AND THERE WERE NO BRAKES. FORD HAD THE VEHICLE TOWED IN AND IT TOOK ABOUT 10 DAYS TO DIAGNOSE AND REPAIR - A FAILED PIN IN A BRAKE SIGNAL WIRE. THEY REPLACED THE WIRE. ON SUNDAY 4 AUGUST 2013 WHILE DRIVING AT ABOUT 35 MPH I HEARD A TWIN CHIME AUDIBLE ALARM AND LOOKED AT THE DASHBOARD. THERE WAS A VISIBLE NOTICE - CHECK BRAKES. WHEN I DID - THERE WERE NO BRAKES. I WAS ABLE TO STOP THE CAR BY TURNING INTO A SIDE STREET THAT WAS UPHILL AND USING THE EMERGENCY / PARKING BRAKE. THERE WERE 33,000 MILES ON THE VEHICLE AT THAT POINT. FORD, ONCE AGAIN, HAD IT TOWED IN. EVEN THOUGH I EXPLAINED CAREFULLY IN WRITING WHAT HAPPENED, WHEN THE REPAIR SHOP OPENED ON MONDAY THEY WROTE IT UP AS A REPEAT OF THE ORIGINAL FAILURE - SO THE DIAGNOSIS IS SUSPECT IN MY MIND. AFTER ABOUT 10 DAYS THEY SAID IT WAS READY - NO FAILURE FOUND BUT THERE WAS SOME CODE SAVED IN MEMORY; THEY RELOADED SOME FIRMWARE AND TEST DROVE IT ABOUT 20 MILES A DAY FOR A WEEK. NEEDLESS TO SAY, I AM CONCERNED EVERY TIME I DRIVE IT. IT NOW HAS 33, 200 MILES ON IT. NOTE WELL - ALL MILEAGES LISTED ARE ACCURATE TO WITHIN 50 MILES. *JS CONSUMER STATED BRAKES HAVE FAILED 4 TIMES, SAFETY RECALL 14S05 NEEDS TO SERVICED, POSSIBLE ELECTRIC POWER STEERING SYSTEM FAULT RELATED TO THE TORQUE SENSOR. DETAILED LETTER SENT TO DEALER AND WILL CALL CONSUMER REGARDING VEHICLE. UPDATED 6/11/18 *JB

MY WIFE WAS TRAVELING HOME AND THE CAR WENT FROM 45 MPH TO ABOUT 1 MPH, THE CAR WAS STILL RUNNING BUT WHEN SHE STEPPED ON THE GAS NOTHING HAPPENED. THE CAR LIMPED HOME. WE DID SOME INVESTIGATION AND FOUND SIMILAR ISSUES WITH THE THROTTLE CONTROL BODY. WE CONTACTED GWINNETT PLACE FORD AND THEY INFORMED US THAT NO RECALL WAS IN PLACE AND WOULD NOT CORRECT THE ISSUE WITHOUT PAYMENT. IF MY WIFE HAD BEEN ON THE FREEWAY AT THAT TIME SHE WOULD HAVE BEEN INVOLVED IN A REAR END COLLISION. *TR

I JUST FINISHED A RIGHT TURN AND ACCELERATED TO CONTINUE DOWN THE STREET WHEN MY VEHICLE BEGAN TO SHAKE AND THEN SUDDENLY STALLED. THEN ENGINE CONTINUED TO REV UP/DOWN AS I TRIED TO GET MY VEHICLE TO MOVE OUT OF THE TRAFFIC LANE BUT IT WOULD NOT GO IN REVERSE OR DRIVE. WHEN I PUT MY VEHICLE IN PARK, THEN ENGINE CONTINUED TO REV UP/DOWN FOR ALMOST HALF AN HOUR BEFORE BEING SHUT OFF. *TR

I WAS AT A RED LIGHT AND I WENT TO EXCEL FORWARD, I GOT TO ABOUT 5 OR 10 MPH THE CAR JERKED FORWARD THEN STOPPED GETTING GAS. I PUSHED THE PEDAL AND IT JUST KEPT JERKING. IT WAS POURING RAIN OUT AND I WAS NOT NEAR A SHOULDER TO PULL OVER. I HAD TO PUT MY HAZARDS ON AND CALL A TOW TRUCK. IT WAS HORRIFYING, CARS WERE WHIZZING BY AND I HAD MY 6 MONTH OLD SON IN THE CAR WITH ME, I WAS TREMBLING. ONCE IT WAS TOWED TO THE FORD STORE THEY CALLED ME AND TOLD ME IT WAS MY THROTTLE BODY. NOT ONLY DID I HAVE TO PAY 100 BUCKS TO GET TOWED, AND 100 BUCKS TO MY EXTENDED WARRANTY PROGRAM AS THE DEDUCTIBLE, BUT I AM ALSO OUT OF A CAR FOR A MINIMUM OF 2 WEEKS. I STARTED DOING A LITTLE RESEARCH ONLY TO FIND OUT THIS IS A VERY COMMON PROBLEM. I AM LIVID THAT FORD HAS NOT ISSUED A RECALL FOR A PROBLEM THAT COULD POTENTIALLY BE FATAL AND THAT BY THIS POINT THEY HAVE TO BE AWARE OF. I SEE NOT REASON I SHOULD HAVE TO COME OUT OF POCKET FOR A PROBLEM THE MANUFACTURER CAUSED. NOT TO MENTION MY HUSBAND IS IN THE MILITARY AND WE RECENTLY RECEIVED ORDERS ACROSS THE COUNTRY, WHAT IF THIS HAD HAPPENED DURING THAT CROSS COUNTRY DRIVE? AT THIS POINT MY CAR IS STILL IN THE SHOP, AND I AM LOOKING TO POSSIBLY JUST TRADE IT IN, I AM SCARED TO PIECES TO EVEN DRIVE IT AGAIN FOR FEAR THIS ISSUE WILL REOCCUR. SOMETHING NEEDS TO BE DONE. *TR

TWO WEEKS AGO I PUT GAS IN MY ESCAPE AND THE MILEAGE TO E READER DID NOT GO UP AFTER I FINISHED PUMPING THE GAS LIKE IT NORMALLY DOES. SO I PUSHED THE VAPOR RELEASE LOCK IN THE GAS CAP, AND IT WENT UP TO WHERE THE READER SHOULD HAVE BEEN, WHICH IM NOT SURE IF THAT IS VALID TO THE ISSUE I AM HAVING WITH MY ESCAPE BUT I JUST THOUGHT I WOULD INCLUDE THIS JUST IN CASE. ANYWAY, LATER THAT NIGHT ON MY WAY HOME FROM THE GAS STATION IS WHEN I HAD MY FIRST INCIDENT WITH THE GAS PEDAL NOT WORKING. I WAS ACCELERATING UP A SMALL INCLINE AND THEN STARTING LOSING POWER AND SPEED. SO I PULLED OVER AND PUT MY CAR IN PARK AND IT WAS SPUTTERING SO I TURNED MY CAR OFF, WAITED A FEW SECONDS AND TURNED IT BACK ON. WHEN I TURNED IT BACK ON I TRIED TO PUSH THE GAS PEDAL TO SEE IF MY CAR WOULD MOVE AND IT WORKED FINE, AND I HAD NO ISSUES WITH IT UNTIL TODAY. WHICH LIKE I SAID HAS BEEN ABOUT TWO WEEKS SINCE THAT FIRST INCIDENT. THEN THIS MORNING WHEN I WAS ON MY WAY TO WORK, IT HAPPENED AGAIN. I WAS ACCELERATING UP A SMALL INCLINE AND STARTED TO LOSE POWER AND SPEED, SO I PULLED OVER TURNED MY CAR OFF AND IT WORKED, I GOT ABOUT 2 MILES UNTIL IT DID IT AGAIN. SO I JUST PULLED OVER TURNED IT OFF AND BACK ON AND TOOK OFF AGAIN. IT PROBABLY STOPPED WORKING ABOUT 30 MORE TIMES WITHIN A 3 MILE TRIP, AND I FINALLY GAVE UP AND CALLED A TOW TRUCK TO TAKE IT TO MY DEALERSHIP WHERE I PURCHASED THE CAR WHERE THEY THEN TOLD ME THAT IT WAS THE THROTTLE BODY ACTUATOR. *TR