2020 FORD ESCAPE HYBRID Complaints

While driving, the wrench icon illuminated, and the vehicle began to decelerate, unable to exceed 35mph. The Ford Pass app relayed a message indicating a Powertrain Malfunction with reduced power. It also warned that, "the powertrain control module has detected the engine timing chains have exceeded 95% of their useful life and requires service now. The control system invokes a symptom of limited power." During service, the dealer reset the codes, and the vehicle functioned well for about two weeks before the same problem recurred, leading to its tow to another dealer. There, the codes were reset again, and the engine vibration sensor was replaced. However, merely two days post-repair and two weeks after the initial code reset, the issue resurfaced. The codes have been cleared once more, and the vehicle is scheduled for another dealer visit next week. Each incident occurred roughly five minutes into the drive, in speed zones of 45 and 55 mph. Between incidents, the vehicle operates normally without any noise, warnings, or symptoms. This poses a significant safety risk, as unexpected deceleration during heavy traffic could lead to dangerous situations.

The door hinge's weld came off. All of the sudden the door was making noises when opening and closing. When finally, it wouldn't close at all. I was looking on what was wrong and the door hinge wasn't welded on the door and it shows 3 dots where the welding broke off.

My escape continues to shut down after parking and will not restart. Push button light will sometimes turn green but will not come on , dial to P flashes but will not move . Sometime I can quickly jump it off and it restarts but most recently and to get someone to disconnect both batteries and reconnect and it will start … it acts like it has to restart the electrical system . I have seen many examples of others having the same issues

The contact owns a 2020 Ford Escape. The contact stated while driving at undisclosed speeds, the AWD system fault message was displayed. Additionally, the message was flashing. The local dealer was contacted, and informed the contact that a diagnostic test was needed to determine the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 150,000.

Gear shifter locked into park when there are excessive outdoor heat temperatures. (Over 95°) The car must run for 20-30 minutes to cool down before shifter will unlock into Drive. Took it to the dealership where they could not recreate the problem (in September when temperatures dropped) and were unable to fix it. I have reported once before and have seen multiple online forums of others having the same issue in the 2020 ford escape models. This should be an immediate safety recall. I would not be able to leave in a timely manner if there were an emergency with my husband or kids. I cannot perform my job of assessing patients homes if I cannot drive my vehicle when it is hot outside.

Was driving the car when it suddenly went dead with the following message on the screen: “Vehicle network communication error”. By chance I happened to be able to coast off the road otherwise i would have been stranded on a very busy road. The vehicle was towed to a Ford dealer where the problem was reproduced, the car has been at the dealer for 1 week now with no idea what the problem is. There was no warning prior to the error appearing and the vehicle completely stopping. Reviewing Ford forums there are at least two other instances of this happening. Do not have any repair information yet as it is not fixed and the solution is unknown at this time.

The car battery keeps being drained by modules staying active, this has affected my car so far twice in a year. This poses a safety issue as the car can get stuck and is inoperative. Ford has 2 service bulletins to repair the issue to reprogram the ABS module and PCM, they are SSM 49574 and SSM 49990. However Ford will not cover these repairs under extended warranty and although the issue initially occurred while under the 3yr/30k warranty but they didn’t have the service bulletins out at that time. This needs to be listed as recall issue as many people on Ford forum have complained about this issue for 2020 Ford Escape hybrids

Hear a popping sound when opening the driver side door on my 2020 Escape Titanium Hybrid. Tack welds all broke free on the driver's side door hinge mechanism. Ford dealership informed me it was not under regular or extended warranty

Driver side door made a loud popping sound when opening or closing. Sound came from door hinge area. After only 7 opens, the popping sound turned into a crunching sound and the check arm spot welds broke free from the panel of the door.

The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, the driver's door failed to open all the way, and the contact observed a popping sound coming from the door hinges. Additionally, the contact stated that the driver's side window failed to roll down more than an inch. The vehicle was taken to a dealer where it was diagnosed that the door needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 25,000.