2020 FORD ESCAPE HYBRID Complaints

The contact owns a 2020 Ford Escape. The contact stated that while trying to turn the inside vehicle lights, she accidently pushed the sunroof button. The sunroof cover broke. The vehicle was taken to the dealer, where it was diagnosed with the entire sunroof needing replacement. The vehicle was not repaired. The contact states that is a safety hazard because the vehicle gets extremely hot without the sunroof cover. The manufacturer was made aware of the failure and advised the contact to call the dealer. The failure mileage was approximately 34,500.

A popping noise has been happening on opening the front doors. Yesterday the passenger door became difficult to close.

Front driver door spot welds failed. Ability to open drivers door and window affected. Took to repair shop that told me the welds opening and closing the door all failed. No message or warning, or symptoms prior to failure.

Driver side door has loud popping noise and am unable to close door. Door popped open when driving

Recall was issues 5/2023 for Engine Stall/Fire risk. There has been no remedy done and it's coming up on one year since this has been issued. This was expanded upon the July 2022 recall that drilled holes and removed grill shutters , but it was shown to not have alleviated this issue. The issue is a rod bearing breaching the engine block causing the potential for devastating and potential personal injury along with property damage. In reaching out to the dealer , no remedy has been issued yet....it's almost 1 year !!!

The contact owns a 2020 Ford Escape. The contact stated that while opening and closing the front driver’s side door, there was a popping and cracking sound coming from the door panel. Additionally, sometimes the front driver's side door was difficult to open and close. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 35,000.

A software update to the SYNC 3 system was sent out to my vehicle after the update took place the radio system as well as navigation, backup camera, and self parking all failed to work. And the system never turned back on again. After diagnosis from Ford dealership it was declared that the APIM needs to be replaced. I tried to voice my problem to ford corporate via phone calls, emails, and letter and they did not acknowledge that the problem was from the update.

Door started making horrible sound and not opening/closing very good out of no where.

UNKNOWN. I have received recall notice 23V380 in February 2024 after buying the car from a certified Ford dealer on October 24, 2023. The defect has not been remedied, and I need to sell the car now due to a job change outside of the country. This unaddressed recall and threat that the "engine could fail prematurely" has made it nearly impossible to sell the car at anywhere near the price paid. I am therefore demanding that Ford repurchase the vehicle from me and issue a full refund for all costs of purchasing the vehicle (including taxes and fees).

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.