2022 FORD ESCAPE PHEV Complaints

The contact owns a 2022 Ford Escape. The contact stated that while reversing, there was a loud squealing sound coming from the rear of the vehicle. The cause of the failure was not yet determined. The local dealer and manufacturer were not contacted or notified of the failure. The failure mileage was 15,000.

I think this is related to NHTSA Recall 24V954. I experience loss of driving power at various times. This started about three months ago. It is intermittent. It used to be once or twice a week. Lately it is happening almost every day. Sometimes it is a minor annoyance, but sometimes it can result in a serious safety issue. When in electric mode, the car will suddenly lose driving power. Other power, such as radio, lights, etc., are not affected. This is most common when the car is stopped, e.g. at a red light, or driving at low speeds, when the car is often in EV mode. For example, if I’m at a red light, when the light turns green I press the accelerator but they car doesn’t respond, no power. Or, if I’m driving at low speed in EV mode the car will suddenly lose power and glide to a stop. The only way to resolve this is to come to a full stop, turn off the car and then turn it on again. The reason I am writing is to reinforce that it can be a serious safety issue. I can give three examples. 1) January 15 I was driving in the right lane on an interstate highway, moving slowly due to congestion. I lost power and glided to a complete stop, in traffic. There was no shoulder. Cars were merging in and out of my lane to avoid me. I had to completely turn off the car and turn it on again. 2) January 22, while stopped at a red light, I pulled into the intersection when the light turned green, only to have the car die in the intersection. 3) January 22, same as example 2, but at a stop sign. The letter from Ford says there is no remedy yet, at least not until Q2 of 2025, but they have not issued instructions to stop driving the vehicle. I believe that this safety issue is serious enough that a stop should be issued. I personally will not drive this vehicle until the repair can be made.

Slippery Drive Mode was On. EV Mode was On. Was driving slowly up a snowy driveway, the car lost traction and the car became completely inoperable and immobilized, including: - Car could not be turned off or on via Start Stop button - Car could not shift out of Park - Car could not change drive modes - Car could not change out of EV Mode It was completely inoperable and impossible to move out of harm's way or shut down so it just sat there and drained the battery. Fortunately, an auto-shutdown sequence occurred when the battery was low which automatically turned off the car after manual attempts failed. Only after the car auto-shutdown could I start the car again and move it out of park to get out of harm's way. There was no collision or impact. The car never left the asphalt. After it restarted, I could drive the vehicle with seemingly no impairment. It spit out >20 codes, all of which are attached in a DTC report.

I responded several times to ford's letters (ford customer relationship center), including today and was told "ford will not fix the problem at this time" putting my family's life at risk, especially our 2 year old son that the engine can go on fire. should i take legal action?

The power window switches have a chrome trim piece that has cracked causing a severe cut hazard. This was an issue in 2020 models that was addressed but is still present in my 2022 model.

Hello, just as the drivers side door is suffering from poor welds, we believe the driver side door is well and suspect to all four doors. We are hearing rattling in the Door when opening and closing. It definitely matches other descriptions of issue in the drivers door.

Power steering on the vehicle failed without any warning or notice. It happened just as car was being parked. If the incident had happened while driving, our family would have been in grave danger. This is the second major issue with the relatively new car, in addition to the two safety recalls. Ford should be held accountable for faulty engineering that is unsafe and could take lives.

I don't do much interstate/expressway driving but after an 80 mile trip yesterday, my ears last night had tinnitus hiss and it continues today, The sound inside the car was a continuous loud medium high-pitched sound. This vehicle's engine is noisy as you pick up speed but not unacceptable. This sound was eminating from the road and amplified through the vehicle chassis and interior driving chamber and easily cancelled out any noise coming from the engine compartment. This sound was high enough that a horn or siren could be canceled out unless right on a tight perimeter of the car.

The contact owns a 2022 Ford Escape PHEV. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Shortly after we purchased our car, we started hearing strange noises and experiencing intermittent reduction in handling, especially when the car is running on gas. We were made aware of recall Number23S27, and the symptoms we experienced are similar to those mentioned in the recall. We have taken the car to the Ford dealer several times and each time we were told that, while it may very well be related to the recall, there is nothing they can do due to the in availability of parts from Ford. Given the serious nature of the recall and the failure of the manufacturer to provide a timely solution (they promised a fix in Q4 of 2023), we are filing this complaint seaking redress.