2012 FORD EXPEDITION Complaints

WE TOOK THE VEHICLE TO OUR LOCAL FORD SERVICE CENTER APPROX. AUG. 2017 WITH MILEAGE AT APPROX. 54000 MILES WHILE THE VEHICLE WAS STILL COVERED UNDER FACTORY WARRANTY. WE WERE EXPERIENCING A SUDDEN DOWNSHIFT IN THE TRANSMISSION WHEN DRIVING IN CITY STREETS. THE INSTRUMENT CLUSTER WOULD SHOW THE SPEED AT 0 MPH AND THE MESSAGE --- MILES TO EMPTY WOULD DISPLAY. THE DEALERSHIP WAS NOT ABLE TO PULL ANY CODES AT THAT TIME OR DUPLICATE THE SYMPTOMS ON THE VEHICLE. OUR VIN WAS NOT COVERED UNDER ANY RECALL. WE WERE NOT CHARGED. NO CHECK ENGINE LIGHT HAS EVER DISPLAYED UNTIL APRIL 5TH, 2018. I WAS DRIVING THE VEHICLE ON THE HIGHWAY IN HEAVY TRAFFIC GOING 75 MPH. THE VEHICLE SUDDENLY DOWNSHIFTED CAUSING ME TO PULL OVER ONTO THE SHOULDER. CURRENT MILEAGE IS 60400. THE INSTRUMENT CLUSTER DID THE SAME THING AS PREVIOUSLY. THE CHECK ENGINE LIGHT AND WRENCH LIGHT CAME ON AS WELL. I TOOK THE VEHICLE IN TO AN AUTO PARTS STORE TO GET SCANNED AND THEY PULLED CODE P0270. IT IS MY UNDERSTANDING THAT FORD IS EXPANDING THEIR RECALL DUE TO MORE COMPLAINTS. WE HAVE AN APPOINTMENT FOR APRIL 24, 2018. FORTUNATELY, WE HAVE A FORD EXTENDED SERVICE PLAN. THE DEDUCTIBLE IS $100.00. I BELIEVE THIS VEHICLE IS EXPERIENCING THE CONDITIONS UNDER FORD'S RECALL NUMBER 16S19, NHTSA CAMPAIGN NUMBER: 16V248000. THIS IS MY WIFE'S PRIMARY VEHICLE. SHE HAS EXPERIENCED THE SUDDEN DOWNSHIFT ON MANY OCCASIONS LATELY BUT NO CHECK ENGINE LIGHT. MY WIFE STATES THAT SHE HAS TO PULL OVER AND TURN THE VEHICLE OFF. A FEW MINUTES LATER SHE RESTARTS THE VEHICLE AND THE SYMPTOMS SOMETIMES QUIT. SOMETIMES IT TAKES A FEW CYCLES OF TURNING THE VEHICLE ON AND OFF FOR THEM TO GO AWAY. HER ROUTE TO WORK INVOLVES A LOT OF HIGHWAY TRAFFIC WITH A LOT OF SEMI'S (TRACTOR TRAILER'S) DUE TO WHERE WE LIVE (OIL FIELD TRAFFIC). SAFETY IS MY MAIN CONCERN. I HAVE HER TEXT ME EVERY DAY WHEN SHE ARRIVES TO WORK(SCHOOL) WITH OUR 9YR OLD SON.

TL* THE CONTACT OWNS A 2012 FORD EXPEDITION. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE INADVERTENTLY DOWNSHIFTED TO FIRST GEAR. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SHOULDER, TURNED OFF THE ENGINE, RESTARTED THE VEHICLE AND IT RETURNED TO NORMAL OPERATION. ON APRIL 3, 2018, THE SAME FAILURE OCCURRED. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 95,000. *TT THE CONSUMER STATED THE VEHICLE WAS DIAGNOSED AND REPAIRED BY COGGIN DELAND FORD ON APRIL 11, 2018. *TR *LN*JB

CUSTOMER COMPLAINED OF THE VEHICLE STALLING. TESTING FOUND AN ELECTRICAL ISSUE WITH THE FUEL SUPPLY AND DELIVERY SYSTEM. REMOVAL AND INSPECTION OF THE FUEL PUMP FOUND THE INTERNAL POWER WIRE TO THE PUMP RUBBED THROUGH ON THE PRESSURE REGULATOR GROUND SPADE CAUSING A SHORT CIRCUIT INSIDE THE FUEL TANK - THIS SHORT CIRCUIT BLOWS FUSE 44 IN THE UNDERHOOD FUSE BOX, CAUSES THE VEHICLE TO STALL WITHOUT WARNING, MELTED THE SAFETY GROUND WIRE BETWEEN THE FUEL PUMP AND PRESSURE REGULATOR, AND HAS A HIGH CHANCE OF CAUSING A FIRE INSIDE THE GAS TANK. THIS WAS ON THE FACTORY OE MOTORCRAFT FUEL PUMP ASSEMBLY.

VEHICLE, WHILE TRAVELING, WILL DOWNSHIFT INTO LOWER GEAR AND CLUNK. YELLOW WRENCH WARNING LIGHT WILL ILLUMINATE AND SPEEDOMETER WITH DROP TO ZERO ALL WHILE STILL MOVING. A SERIES OF ADDITIONAL WARNING LIGHTS WILL APPEAR. VEHICLE WILL LOOSE POWER TO ONLY LIMP MODE. WARNING WILL RESET UPON SHUTTING OFF ENGINE. THIS HAS HAPPENED TWICE.

MULTIPLE TIMES REPLACING BRAKE PADS, ROTORS AND CALIPERS IN UNDER A YEAR AND 7,000 MILES. MECHANICS SAYS IT'S A KNOWN DEFECT OF FORD THAT IS NOT ADMITTED. THERE IS NO HARD BRAKING, NO ODD DRIVING, NO REAL REASONS FOR ANY BRAKE ISSUES TO HAPPEN LET ALONE REQUIRING MULTIPLE REPLACEMENTS WITHIN A YEAR. WHEN I WENT TO DEALER, I WAS TOLD THEY WOULDN'T HELP ME. I COULD PAY FOR THEM TO REPLACE IT ALL BUT THEY WERE TWICE MY LOCAL MECHANIC OF COURSE. JUST WANT THEM TO ADMIT IT AND MAKE MY VEHICLE FEEL SAFE.

TL* THE CONTACT OWNS A 2012 FORD EXPEDITION. WHILE DRIVING APPROXIMATELY 2 MPH, THE VEHICLE INDEPENDENTLY DOWNSHIFTED. THE CHECK ENGINE, FUEL, AND TIRE SENSOR WARNING INDICATORS ILLUMINATED. IN ADDITION, THE SPEEDOMETER FAILED. THE VEHICLE WAS TAKEN TO RIVERTOWN FORD (1680 WHITTLESEY RD, COLUMBUS, GA 31904) WHERE IT WAS DIAGNOSED THAT THE LED FRAME NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED A CASE TO BE SENT TO THE DEALER. THE FAILURE MILEAGE WAS 143,115. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2012 FORD EXPEDITION. WHILE DRIVING 50 MPH, THE INSTRUMENT CLUSTER FAILED AND WENT BLANK WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (JOHNSON BROTHERS FORD LINCOLN, 7455 SOUTH GENERAL BRUCE DR, TEMPLE, TX 75505) WHERE IT WAS DIAGNOSED THAT THE MOLAR LEAD FRAME NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND OPENED CASE NUMBER: 13199951. THE CONTACT WAS REFERRED TO NHTSA. THE FAILURE MILEAGE WAS 95,000.

WHILE DRIVING VEHICLE ON A CITY STREET IT DOWN SHIFTED AND CAUSED TIRES TO SKID. I CONTACTED FORD MOTOR COMPANY AFTER RESEARCHING THE PROBLEM AND FINDING A RECALL FOR THIS SITUATION (16S19). HOWEVER THEY INFORMED ME THAT MY VEHICLE IS NOT INCLUDED IN THE RECALL.

ON 07/24/2017 I HAD CONTACTED NHTSA TO CONFIRM THAT A RECALL HAD BEEN PLACED ON MY 2012 FORD EXPEDITION DUE TO SOME ISSUES I WAS EXPERIENCING . I WAS PROVIDED THE CONTACT NUMBER FOR THE MANUFACTURE FOR RESOLUTION. ON 07/24 ANDY MOHR FORD LINCOLN, PLAINFIELD, IN WAS CONTACTED AND AN 07:30 AM APPT. WAS MADE FOR THAT FOLLOWING MORNING TO PERFORM THE 16S19 WHICH ONLY TOOK ABOUT 20 MINUTES FROM THE TIME OF CHECKING IN, 07/25. I WAS VERY WORRIED ABOUT MY DRIVE TO THE DEALERSHIP AS THE SPEEDOMETER IMMEDIATELY DROPPED TO 0, VEHICLE BEGAN JERKING FORWARD AND LOST OF SPEED. I PULLED OVER SEVERAL TIMES HOPING THE ISSUE WOULD CORRECT ITSELF. EVENTUALLY THE PIC OF A WRENCH AND SERVICE ENGINE LIGHT APPEARED ON THE DASHBOARD ALL OF WHICH DISAPPEARED ONCE I ARRIVED AT THE DEALERSHIP, AND TURNED THE KEY OFF AND BACK ON AGAIN. WITHIN 20 MIN'S OF ARRIVING I WAS INFORMED THAT THE 16S19 UPDATE HAD BEEN COMPLETED. I ASKED QUESTIONS TO THE MECHANIC TO FIND OUT WHAT EXACTLY HAD BEEN DONE FOR A BETTER UNDERSTANDING. THE MECHANIC WAS VERY NICE, BUT GAVE ME THE IMPRESSION THAT WE PREFORMED THE 16S19 UPDATE, WHICH IS WHAT WE WERE NOTIFIED TO DO, COULDN'T CONFIRM THAT THE PROBLEM IS FIXED. WHEN I DROVE HOME THE PROBLEM SEEMED TO BE FIXED. THERE WAS A LITTLE HESITATION, BUT THE RIDE WAS FINE OVER ALL. I WAS EXCITED HOPING TO HAVE MORE CONFIDENCE IN THE VEHICLE I DRIVE TO TRANSPORT MY FAMILY FOR DAY TO DAY ACTIVITIES. ABOUT THREE HOURS LATER I TOOK A QUICK TRIP TO THE STORE, WHICH TURNED INTO A VERY STRESSFUL EVENT HAVING TO PULL OVER SEVERAL TIMES DUE TO THE CARS INTERMITTENT LOSS OF THE TRANSMISSION OUTPUT SPEED SENSOR (OSS) SIGNAL TO POWERTRAIN CONTROL MODULE, POTENTIALLY RESULTING IN A TEMPORARY UNINTENDED DOWNSHIFT INTO FIRST GEAR. MY CHILDREN NORMALLY LEAVE THE HOUSE FOR THE DAY WHILE I'M WORKING. THEY HAVE BEEN HOME ALL WEEK DUE TO MY FEAR OF PUTTING THIS VEHICLE ON THE ROAD.

TL* THE CONTACT OWNS A 2012 FORD EXPEDITION. WHILE DRIVING 65 MPH, THE VEHICLE DOWNSHIFTED INTO FIRST GEAR INDEPENDENTLY AND THE POWER TRAIN SENSOR ILLUMINATED. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V248000 (POWER TRAIN), BUT THE RECALL REMEDY FAILED TO REPAIR THE VEHICLE. THE VEHICLE WAS SERVICED AT LEGACY FORD OF MCDONOUGH (LOCATED AT 413 INDUSTRIAL BLVD, MCDONOUGH, GA, 30253), BUT THE FAILURE RECURRED THE NEXT DAY. THE CONTACT WAS INFORMED TO BRING THE VEHICLE BACK. THE CONTACT INFORMED THE DEALER THAT SHE WAS AFRAID TO DRIVE THE VEHICLE DUE TO THE FAILURE. THE DEALER INFORMED THE CONTACT THAT SHE COULD TAKE THE VEHICLE TO ANY OTHER FORD DEALER FOR DIAGNOSTIC TESTING. THE CONTACT CALLED A CLOSER LOCAL DEALER (COURTESY FORD LOCATED ON 1636 DOGWOOD DR SE, CONYERS, GA, 30001). WHILE DRIVING TO THE SECOND DEALER, THE SPEEDOMETER DROPPED TO ZERO, THERE WAS A JOLT, AND THE VEHICLE WOULD NOT ACCELERATE PAST 30 MPH. AFTER KEEPING THE VEHICLE FOR A WEEK, THE SECOND DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 12629998. THE CONTACT ALSO INQUIRED ABOUT A LOANER VEHICLE, WHICH WAS DENIED DUE TO NOT HAVING DIAGNOSIS RESULTS ON THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 95,000.