2012 FORD EXPEDITION Complaints

OUR 2012 EXPEDITION SPEEDOMETER HAS REPEATEDLY DROPPED TO ZERO AND STOPPED FUNCTIONING WHILE DRIVING ON THE HIGHWAY. WE BOUGHT THE TRUCK LAST MONTH AS A FORD CERTIFIED VEHICLE. IT HAS 30K ORIGINAL MILES. THIS IS A MAJOR SAFETY ISSUE. WE HAVE ALSO SUBMITTED A COMPLAINT REGARDING INTERMITTENT LOSS OF TRANSMISSION OUTPUT.

OUR 2012 EXPEDITION IS EXPERIENCING REPEATED INTERMITTENT LOSS OF TRANSMISSION OUTPUT AND UNEXPECTED DOWNSHIFT INTO FIRST GEAR (AS NOTED IN THE FORD RECALL NOTICE DATED APRIL 2016). THIS IS A MAJOR SAFETY RISK FOR OUR FAMILY. WE BOUGHT THE VEHICLE AS A CERTIFIED FORD, BUT THE RECALL HADN'T BEEN ADDRESSED. TO DEAL WITH THE PROBLEM, WE BROUGHT THE VEHICLE TO ANOTHER FORD DEALER. THE DEALER SAID THEY MADE THE REPAIR SPECIFIED IN RECALL NOTICE (CONTROL MODULE REPROGRAMMING), BUT THAT DIDN'T SOLVE THE PROBLEM: THE INTERMITTENT LOSS OF TRANSMISSION OUTPUT CONTINUES. NOW THE RECALL NOTICE HAS BEEN REMOVED FROM OUR RECORD AND THE RECALL NOTICE IS NO LONGER ASSOCIATED WITH VIN. THIS IS UNACCEPTABLE. WE NEED THIS TO BE REPAIRED!

VEHICLE RANDOMLY DOWN SHIFTING AT HIGH RATE OF SPEED CAUSING REAR TIRES TO LOCK UP. SAME EXPERIENCES AS LISTED IN APRIL 27, 2016 RECALL NOTICE. MY VEHICLE WAS MADE IN SAME MANUFACTURED PLANT BUT A FEW DAYS OUT OF THE RECALL DATES FOR VEHICLES. TRANSMISSION KEEPS SLIPPING WHILE IN MOTION OF VEHICLE. NO ACCIDENTS OCCURRED BUT SEVERE SAFETY CONCERNS AT THIS POINT.

I WAS INVOLVED IN A TRAFFIC COLLISION TODAY, MAY 15, 2015, GOING SOUTHBOUND THE SPEED OF 45MPH ON A CITY STREET IN RANCHO CUCAMONGA CA. ANOTHER CAR GOING WESTBOUND DIDN'T WAIT AT STOP SIGN, WENT THROUGH THE INTERSECTION, I SLAMMED ON THE BRAKES AND TURNED WHEEL TO THE RIGHT TO AVOID HITTING HER BUT WE COLLIDED, I WAS SPUN AROUND, SHE ENDED UP IN THE FRONT YARD THE HOUSE ON THE CORNER. THE FRONT OF MY VEHICLE HIT THE FRONT FENDER AND FRONT DOOR OF THE PASSENGER SIDE OF HER VEHICLE. ONLY 1 AIRBAG DEPLOYED IN MY VEHICLE, THE PASSENGER SIDE, WITH NO PASSENGER SITTING THERE. MY VEHICLE HAS SEVERAL OTHER AIRBAGS THAT DID NOT DEPLOY, EVEN THOUGH THE WHOLE FRONT END WAS SMASHED. ALSO, THE ONE AIRBAG THAT DID DEPLOY CAUGHT ON FIRE, AND FILLED THE INTERIOR OF THE TRUCK WITH A BURNING WHITE SMOKE, NOT POWDER. IT WAS A VERY STRONG BURNING SMELL THAT I INHALED A LOT OF. NOT SURE WHY ONLY THE ONE AIRBAG DEPLOYED AND ALL THE OTHERS DIDN'T??? PLEASE HELP ME IN GETTING TO THE BOTTOM OF THIS. SHOULD OTHER VEHICLES LIKE MINE BE RECALLED? I HAVE TO SAY, ALTHOUGH I WAS NOT SEVERELY INJURED, IT WOULD HAVE BEEN WAY BETTER IF MY SAFETY RESTRAINT SYSTEM WOULD HAVE WORKED THE WAY IT WAS INTENDED. HAVE THERE BEEN OTHER INSTANCES LIKE MINE? WHAT SHOULD FORD MOTOR COMPANY DO FOR ME? WHAT DO I DO NEXT? PLEASE HELP ME. THANK YOU, [XXX] ## VIN PASSED ## FORD, EXPEDITION, 2012 ## INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

MY 2012 EXPEDITION LIMITED HAS 102,000 MILES. IT HAS BEGAN TO DOWNSHIFT UNEXPECTEDLY IN THE RANGE OF 15MPH TO APPROXIMATELY 30 MPH. IT SEEMS TO DOWNSHIFT THEN GET STUCK IN A LOWER GEAR. THE TRANSMISSION SLOWS YOU DOWN UNEXPECTEDLY, AND WON'T ALLOW YOU TO INCREASE SPEED UNTIL YOU PULL OVER AND LET IT GO DOWN TO 0 MPH THEN RESUME ENTERING BACK INTO TRAFFIC. I HAVE FOUND SITES LIKE 360 LEGAL WHICH SAY FORD HAS A RECALL FOR A MODULE TO BE REPROGRAMMED, BUT FORD CUSTOMER SERVICE STATES THERE IN NO SUCH RECALL AND NO COMPLAINTS HAVE BEEN MADE REGARDING THIS DEFECT. IT'S VERY UNSAFE IN TRAFFIC WHERE YOU SLOW THEN GIVE IT GAS TO EXPECT IT TO INCREASE SPEED AND IT SUDDENLY SLOWS NO MATTER HOW FAR YOU DEPRESS THE GAS PEDAL. THE TRANSMISSION REVS UP LOUDLY AS IT YOU WERE INCREASING SPEED BUT YET YOUR SPEED CANNOT INCREASE. THIS HAS HAPPEN AFTER SLOWING FOR TRAFFIC LIGHTS AND ACCELERATING AGAIN, WHEN I PULL OUT OF MY DRIVEWAY AND ACCELERATE TO DRIVE AWAY, AND IN THE SCHOOL ZONE AT MY CHILD'S SCHOOL.

I JUST BOUGHT THIS VEHICLE USED. THE PAINT ON THE TAILGATE OF MY TRUCK HAS BUBBLED UP IN SEVERAL LOCATIONS AND STARTED TO PEEL. AFTER TALKING TO THE LOCAL DEALERSHIP AND THE MANUFACTURER, THEY STATED THAT IT'S A COSMETIC PROBLEM, NOT COVERED BY THE CORROSION WARRANTY. AFTER MUCH RESEARCH, I HAVE REALIZED THAT THIS IS A VERY COMMON PROBLEM. I OWNED A SIMILAR MAKE AND MODEL THAT WAS 9 YEARS OLDER AND THOUGHT IT WAS A LIMITED ISSUE. UNFORTUNATELY, THE MANUFACTURER KNOWS THEY HAVE AN ISSUE, BUT REFUSE TO COVER IT. THE BODY SHOP I CONTACTED RECOMMENDED FOLLOWING UP ON THIS BECAUSE IT'S A VERY COMMON PROBLEM DUE TO PAINT NOT BEING APPLIED TO THE ALUMINUM CORRECTLY DURING PRODUCTION.

THE 2012 EXPEDITION HAS PRIOR RECALLS FOR TRANSMISSION ISSUES. I PURCHASED MINE 3 MONTHS AGO AND AM NOW BEING TOLD I WILL HAVE TO HAVE THE ENTIRE TRANSMISSION REPLACED TO THE TUNE OF $6,000 BUT YET MY VIN# IS NOT PART OF THE RECALL LIST.

WHILE DRIVING ESPECIALLY ON THE HIGHWAY THERE IS A DOWNSHIFT IN THE GEARS AND THE INSTRUMENT PANEL GOES BLANK I THEN PULL OVER TO THE SIDE OF THE HIGHWAY TURN OF THE ENGINE AND THEN START UP AGAIN AND EVERY THING IS BACK TO NORMAL. ON 1/22/17 IT WAS REALLY BAD AS THE SAME HAPPENED AND I TRIED TO PICK UP SPEED BUT NOTHING HAPPENED I HAD TO PUT ON MY FLASHERS AND EASY OVER TO THE EMBANKMENT. ON 10/05/16 I TOOK THE VEHICLE BACK FOR POWER TRAIN CONTROL MODULE TO THE DEALERSHIP BUT AS FAR AS I AM CONCERNED THE PROBLEM STILL EXIST. AS A MATTER OF FACT THIS HAS HAPPENED QUITE A FEW TIMES SINCE OCTOBER. *TR

WHILE DRIVING MY 2012 EXPEDITION 45 - 60 MPH, THE VEHICLE DOWNSHIFTED WITHOUT WARNING AND STALLED MORE THAN ONCE AND JERKED REPEATEDLY. THE VEHICLE WAS TAKEN BACK TO THE DEALERSHIP TWICE FOR THE SAME OCCURENCE LISTED ON THE RECALL NOTIFICATION. THE DEALER CLAIMS THEY "FIXED" THE PROBLEM BY INSTALLING THE NEW SOFTWARE AGAIN. THE ISSUE OCCURED AGAIN WHILE DRIVING HOME WITH MY FAMILY IN THE VEHICLE ON THE HIGHWAY WHERE THE ACCELERATION DROPPED DOWN TO FIRST AND THE REAR TIRE LOCKED UP. WE ALL THOUGHT WE WERE ABOUT TO DIE WITH THE TRAFFIC COMING BEHIND US. FORD NEEDS TO RESOLVE THIS ISSUE AND I HAVE NEVER EXPERIENCED SOMETHING SO DANGEROUS BEFORE. FORD MUST BE HELD ACCOUNTABLE FOR THIS DEFECT AND FIX THE ISSUE AS PEOPLE HAVE INVESTED IN PURCHASING THIER BRAND. I PRAY NO ONE GETS INJURED FROM THIS MALFUCTION AND DEFECT ON THESE VEHICLES.

WHILE DRIVING WITH MY FOUR CHILDREN THE VEHICLE WILL DOWN SHIFT ALL OF A SUDDEN WHILE TRAVELING DOWN THE FREEWAY. BROUGHT IT TO THE DEALERSHIP AND WAS TOLD IT WAS NOT UNDER WARRANTY THEY SAID TO CALL THE FORD 1-800 #. CALLED 1-800 # AND WAS TOLD THAT IT WAS NOT ON THE RECALL YET. SO I AM EXPECTED TO PAY FOR A REPAIR WHICH COULD BE PLACED ON A RECALL LIST. THE DIAGNOSIS WAS THE LEAD FRAME AND THE SAME ISSUES AS THE RECALL.