2013 FORD EXPLORER Complaints

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the A-pillar trims on both sides of the vehicle were loosened and almost fell off the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown.

The contact owns a 2013 Ford Explorer. The contact received notice of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving approximately 70 MPH, the driver’s side exterior A-pillar trim detached from the vehicle. On another occasion, while driving approximately 70 MPH, the passenger’s side exterior A-pillar trim detached. The vehicle was taken to an independent mechanic, where it was diagnosed that the driver’s and passenger’s side A-pillar trims and clips needed to be replaced. The vehicle was repaired, but the failure reoccurred approximately 10 months later while driving at an undisclosed speed, and the passenger’s side exterior A-pillar trim detached from the vehicle and flew off into traffic. The contact stated that the failure could have caused a crash. The vehicle was taken to a dealer, where it was determined that both exterior A-pillar trims needed to be replaced; however, the parts were not yet available. The manufacturer was notified of the failure. The failure mileage was 57,600.

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the PTU. The contact was also informed that the rear differential needed to be refilled. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 21V537000 (Suspension), but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 93,000.

The contact owns a 2013 Ford Explorer. The contact stated that while attempting to make a turn from a stop, while turning the power steering function became inoperable. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was informed that the VIN was not under recall related to the failure. The manufacturer was notified of the failure. The approximate failure mileage was 222,000.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving on the highway at an undisclosed speed, the driver's side windshield exterior A-pillar trim separated from the vehicle. The vehicle was taken to the dealer, where it was inspected, and the dealer determined that the vehicle needed to be repaired. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 115,000.

The contact owns a 2013 Ford Explorer. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the fuel injectors were leaking, but the vehicle was not repaired due to the cost. The vehicle was taken to an independent mechanic, where the purge valve was replaced as a temporary repair. The contact stated that the check engine warning light was illuminated intermittently after the repair. The contact stated that while attempting to start the vehicle after the vehicle had been refueled, the vehicle failed to start and shuddered. The vehicle was able to be restarted after several attempts. Additionally, the contact stated that there was an abnormally strong fuel odor coming from the front of the vehicle. The vehicle was not repaired. The contact related the failures to NHTSA Campaign Numbers: 13V227000 (Fuel System, Gasoline) and 15V812000 (Fuel System, Gasoline). The manufacturer was notified of the failure and informed the contact that the VIN was not included in the recalls. The failure mileage was approximately 93,000.

The contact owns a 2013 Ford Explorer. The contact received a recall notice related to NHTSA Campaign Number: 24V031000 (Structure). The contact called the local dealer, who did not respond. The contact went to another local dealer, Liberty Ford Aurora (900 N. Aurora Rd Aurora, OH 44202) who confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The contact had not experienced a failure.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that parts were not yet available. The contact had not experienced a failure.

The contact owns a 2013 Ford Explorer. The contact stated that while driving 65 MPH, the driver's side exterior A-pillar trim detached from the vehicle, and the vehicle ran over the exterior A-pillar, wrapping around the passenger’s side rear tire. The contact stated that the tire subsequently went flat. The vehicle was steered over to the side of the road, and the tire was changed. The vehicle was then taken to a dealer where it was determined that there were two nails in the tire. The contact stated that the mechanic at the dealer suggested that the detached trim might have pushed the nails further into the tire, causing the tire to burst. The tire was repaired, and the debris around the exterior A-pillar trim was cleaned; however, the exterior A-pillar trim was not replaced because the part was out of stock. The manufacturer was not notified of the failure. The failure mileage was approximately 116,000.