2020 FORD EXPLORER Complaints

VEHICLE WAS SITTING IN DRIVEWAY OVERNIGHT WITH NO ISSUES AND WHEN WENT TO DRIVE THE NEXT MORNING TO TAKE KIDS TO SCHOOL VEHICLE WOULD NOT GO ABOVE 10 MPH. IT GAVE THE WARNING THERE WAS A POWERTRAIN MALFUNCTION, ENGINE COOLANT OVER TEMPERATURE (WHICH WE JUST HAD THE RECALL DONE A WEEK AGO), AND A REGULATORY MALFUNCTION INDICATOR. WE WERE NOT FAR FROM HOME, SO RETURNED BACK.

THE VEHICLE HAS STARTED ITSELF 4 TIMES IN THE LAST 24 HOURS. IT DOES NOT AUTOMATICALLY SHUT OFF AND THE KEYS ARE NOT IN THE VEHICLE. IT LOCKS AND STARTS AS IF IT WAS AUTO STARTED BUT DOES NOT SHUT OFF AND NO ONE HAS STARTED THE VEHICLE. IT HAS BEEN STATIONARY AND PARKED WHEN THIS HAPPENED. THIS IS NOT THE ONLY ISSUE I AM EXPERIENCING. IT HAS ALSO HAD TRANSMISSION SHIFTING ISSUES AS WELL AS HILL START ASSIST ISSUES.

TRANSMISSION WAS GRINDING AND STOPPED PULLING AT APPROXIMATELY 17,000 MILES. HAD CAR TOWED TO DEALER. THERE WAS A TRANSMISSION LEAK. IT WAS REPAIRED AND 6 QUARTS OF FLUID ADDED. SINCE THE REPAIRS, TRANSMISSION IS HARD SHIFTING AND JERKING. I'VE HAD THE CAR BACK AT THE DEALER FOR STEERING ISSUES 3 TIMES. AT HIGHWAY SPEEDS (65MPH AND ABOVE) THE CAR WANDERS ALL OVER THE ROAD, LIKE THERE'S SLACK IN THE RACK AND PINION. THE DEALER SAYS THE ALIGNMENT IS OKAY AND REFUSES TO LISTEN TO MY COMPLAINTS. HAVE ISSUES WITH THE SYNC. THE RADIO WILL RANDOMLY NOT LET YOU ADJUST THE VOLUME AND HAVE HAD THE BACK-UP CAMERA REPLACED. ALSO, RANDOMLY WILL NOT SYNC-UP WITH IPHONE.

WHEN STOPPING, MOVING SLOW OR PULLING INTO A PARKING SPOT OR GARAGE YOU CAN HEAR AND FEEL THE FUEL IN THE TANK SLOSHING BACK AND FORTH. THIS HAPPENS WHEN THE FUEL TANK IS AT LEAST 1/2 FULL AND IS VERY NOTICEABLE BUT SEEMS TO GO AWAY WHEN FUEL IS UNDER 1/2 TANK.

MY 20 FORD EXPLORER HAS EXPERIENCED TWICE WHERE THE SPEED LIMITER (ACC ADAPTED CRUISE CONTROL)-(SSR SPEED SIGN RECOGNITION) READS THE SPEED LIMIT SIGNS INCORRECTLY. POSTED SPEED WAS 65 MPH AND IT INCREASE SPEED TO 85 MPH. I WAS DRIVING THRU COLUMBUS OHIO, ON I670 GOING NE, STARTING AT THE LEONARD AVE EXIT TO I270 (TO EXIT 10B SR161). I DON'T DRIVE HERE OFTEN; THE FIRST TIME WAS FEB 23 & THEN MARCH 16 (PHOTOS ATTACHED) IN THE SAME EXACT LOCATION. ON BOTH OCCASIONS, THE SPEED SIGN (SPEED SIGN RECOGNITION) ON THE DASH READ 85 MPH FOR AT LEAST 3 MILES BEFORE CORRECTING ITSELF TO THE POSTED 65 MPH SPEED LIMIT. ON FEB. 23RD, I WAS DRIVING APPROX. 65MPH WITH THE ACC SET. THE CAR ACCELERATED QUICKLY AND NOT REALIZING AT FIRST WHAT WAS HAPPENING, I PRESSED THE BRAKE TO SLOW DOWN (I WAS GOING OVER 75MPH). THE ICON ON THE DASH (SSR) READ 85 MPH WHICH IS 20 MPH OVER THE POSTED SPEED LIMIT. THE SECOND TIME WHEN THE CAR SPED UP, IT SLOWED ABRUPTLY DUE TO A CAR CROSSING IN FRONT OF ME (WITHIN THE 4 CAR FOLLOWING GAP SETTING). BOTH TIMES I HAD THE CRUISE SET (ACC) AROUND 69 MPH AND THE CAR SPEED INCREASED OR TRIED TO, TO 85 MPH BEFORE REALIZED WHAT IT WAS DOING. EITHER TIME I COULD HAVE CAUSED AN ACCIDENT OR BEEN CITED FOR SPEEDING. I HAVE VIDEO OF THE INCIDENT IF NEEDED. WHY I'M SUBMITTING THIS TO YOU...I CALLED MY SERVICE DEPARTMENT AND IT WAS SUGGESTED BY THEM TO CHECK MY EXTERIOR SENSORS AND CLEAN THEM (WASH MY CAR) AND CONTACT FORD CORPORATE. I CONTACTED FORD CORP. VIA THE 800#, I WAS INSTRUCTED TO CALL MY SERVICE DEPARTMENT TO HAVE THE CAR LOOKED AT. I ALSO CONTACTED FORD VIA THEIR FACEBOOK SITE. THEY REQUESTED PERSONAL/PRIVY INFORMATION TO BE SENT THRU THE SOCIAL MEDIA SITE BUT WOULDN'T GIVE ME A SECURE EMAIL TO SUBMIT TO. SO I'M AT A LOSS TO WHO CAN HELP RESOLVE THIS ISSUE.

I BOUGHT A 2020 FORD EXPLORER LAST MAY. THE VEHICLE HAS LESS THAN 7500 MILES. MONDAY 3/15/21 I NOTICED A WHINING NOISE WHEN THE CAR WAS SHIFTING INTO GEARS. IT CONTINUED TO HAPPEN AS THE WEEK PROGRESS. IT GOT WORSE BY MID-WEEK. THURSDAY 3/19/21 I CALLED MY LOCAL FORD DEARLERSHIP AND WAS TOLD I COULD DROP IT OFF FOR SEVERAL DAYS OR THE NEXT AVAILABLE DATE WAS THE 2ND WEEKEND IN APRIL. I INFORMED MY HUSBAND WHO STATED THAT THERE WAS A PUDDLE OF FLUID UNDER MY CAR THIS MORNING. HE CALL ROADSIDE ASSISTANCE TO COME GET MY CAR. WE HAD TO MOVE IT FROM THE PARKING GARAGE I PARK IN TO THE STREET AND THERE WAS ALSO A BIG PUDDLE OF FLUID. HE CHECKED THE OIL AND THERE WAS PLENTY OF IT IN THE CAR. BY THE TIME THE TOW TRUCK ARRIVE THERE WAS JUST A SMALL PUDDLE UNDER THE CAR. NO WARNING LIGHTS ON CAR CAME ON TO INDICATE AN ISSUE.

PREVIOUS COMPLAINT OF 11394378, THEY TRIED TO FIX IT BY CHANGING VALVE BODY FOR TRANSMISSION. THAT DIDN'T WORK SO NOW I'M NEEDING A NEW TRANSMISSION. BEEN WITH THEM FOR OVER A MONTH. THEY ARE WORKING ON IT, BUT STILL AN ISSUE AT THIS TIME.

IN NOVEMBER 2020 WE TOOK OUR BRAND NEW 2020 EXPLORER TO THE DEALER WE PURCHASED IT FROM FOR A LEAKING OIL AND TRANSMISSION ISSUE AS WELL AS THE TRANSMISSION HAVING TROUBLE SHIFTING, LURCHING, AND GETTING STUCK IN GEAR. THEY ADVISED THAT THE OIL DRAIN WAS NOT TIGHT ENOUGH BUT THE TRANSMISSION NEEDED PARTS. WE TOOK IT BACK IN DEC AND THEY PUT A SHIFT KIT IN. THIS DID NOT FIX THE PROBLEM AND THEY SAID THEY NEEDED TO ORDER OTHER PARTS BUT THEY WERE BACK ORDERED AND WOULD BE IN AROUND JAN 2021. JANUARY CAME AND WENT AND NO CONTACT. I CONTACTED THE DEALER IN FEBRUARY AND THEY SAID THEY HAD NOT RECEIVED THE PARTS. I CONTACTED THEM AGAIN END OF FEBRUARY AND THEY HAD THE PARTS BUT NO TRANSMISSION PERSON. I CONTACTED THEM AGAIN BEGINNING OF MARCH AND WAS TOLD THEY STILL HAD NO TRANSMISSION PERSON AND WOULD CALL US WITHIN A WEEK TO GET IT FIGURED OUT. STILL NO ONE CALLED AND ON MARCH 16 I CALLED THE DEALER AGAIN. THEY ONCE AGAIN SAID THEY HAD NO TRANSMISSION PERSON BUT WOULD BRING THE CAR IN ON THE 30TH TO PUT IN A NEW VALVE BODY AND ATTEMPT ANY OTHER REPAIRS THEY FIND. IN THE MEAN TIME WE ARE DRIVING AROUND IN A CAR THAT WE DO NOT BELIEVE IS SAFE DUE TO THE TRANSMISSION ISSUES AND THE DEALER DOES NOT SEEM TO CARE.

THIS IS A POLICE CRUISER. 3,510 MILES. THE AIR CONDITIONING ONLY SEEMS TO COME ON WHEN THE OUTSIDE TEMPERATURE IS ABOVE 50 DEGREES. BELOW THAT WITH THE AIR CONDITIONING ACTIVATED AND ON LOW THE VENTS BLOW WARM AIR MAKING IT VERY HOT INSIDE THE PASSENGERS COMPARTMENT.

SAME FAILURE AS OTHER DRIVERS HAVE REPORTED. VERY OCCASIONALLY, IMMEDIATELY AFTER ENGAGING DRIVE/REVERSE FROM A FRESH START, PARKED POSITION, BRAKES DO NOT WORK CORRECTLY. VERY HARD WALL ON BREAK PRESS WITH VERY LITTLE TO NO BREAKING AS A RESULT. VEHICLE CONTINUES TO SLOWLY ROLL IN SELECTED DIRECTION REGARDLESS OF BREAK PEDAL PRESSURE UNTIL HOLDING THE BREAK AND TRANSFERRING BACK INTO PARK. NO ERROR IS DISPLAYED DURING THIS EVENT. SO FAR, 100% OF THE TIME, TRANSFERRING THE VEHICLE BACK INTO DRIVE/REVERSE AFTER HAVING EXPERIENCED THIS ISSUE, IT DOES NOT IMMEDIATELY REPRODUCE. ISSUE HAS OCCURRED 3 TIMES IN 17,000 MILES.