2020 FORD EXPLORER Complaints

11/6/20 DRIVING HOME FROM WORK AND TRANSMISSION STARTED TO JERK AND CLUNK TWICE EACH TIME I SLOWED DOWN. IMMEDIATELY DROVE TO FORD DEALER AND WAS GIVEN A LOANER. 12/30/20 DEALER CALLED AND SAID REPAIR WAS COMPLETE AND VEHICLE WAS DELIVERED TO MY HOUSE. THE FOLLOWING EVENING I DROVE IT AND FOUND THAT IT WAS NOT FIXED. WHEN DRIVING OVER 30 AND THEN SLOWING DOWN, TRANSMISSION WOULD JERK AND CLUNK AT JUST BELOW 30 MPG. DROVE EXPLORER TO DEALER ON 1/5/21 (JERKING AND CLUNKING EACH TIME I DECELERATED) AND HAVE BEEN WAITING FOR REPAIR SINCE.

THE VEHICLE DISPLAYED A CHECK ENGINE LIGHT AND MADE A WHINING SOUND WHEN SHIFTING. THE NEXT DAY ATTEMPTED TO SHIFT INTO REVERSE AND THE VEHICLE WOULD NOT MOVE. HAD VEHICLE TOWED TO DEALERSHIP WHERE WE PURCHASED THE EXPLORER. THE DEALER IDENTIFIED THE ISSUE AS AN ELECTRONIC VALVE CONTROL FOR THE TRANSMISSION. 3+ WEEKS LATER WE ARE STILL WAITING FOR PARTS TO BE RECEIVED BY THE DEALER.

TL* THE CONTACT OWNS A FORD EXPLORER. THE CONTACT STATED WHILE THE VEHICLE WAS PARKED ON A HILL WITH THE EMERGENCY BRAKE ENGAGED, THE VEHICLE ROLLED AND CRASHED INTO A 2019 JEEP COMMANDER WITHOUT WARNING. THERE WERE NO REPORTED INJURIES, FIRE, AIR BAG DEPLOYMENT OR POLICE REPORT FILED. THE VEHICLE WAS TOWED TO NEMER FORD( 323 QUAKER RD, QUEENSBURY, NY 12804;(518) 798-8834) WHERE IT WAS DIAGNOSED THAT THE RELAY AND MODULE NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED, WHERE AN EXTENDED WARRANTY WAS PROVIDED. THE FAILURE MILEAGE WAS 20,000. *DT*JB*DT*JB

OUR VEHICLE WAS IN PARK IN OUR DRIVEWAY AND ROLLED DOWN TO THE STREET. THE FRONT WHEELS WERE ON DRY PAVEMENT AND THE REAR ON SOFT ICE (IT WAS 52 DEGREES OUTSIDE AT THE TIME OF THE INCIDENT). THE CAR ROLLED SLOWLY BACKWARD DOWN THE DRIVEWAY AND WAS CAUGHT ON OUR SECURITY CAMERA DOING SO. I BROUGHT THE CAR TO FORD (AUTOFAIR OF HAVERHILL) AND THEY HAVE HAD THE CAR FOR SEVERAL WEEKS. THEY HAVE NO BEEN ABLE TO DETERMINE WAS THE ISSUE IS ALTHOUGH THEY HAVE ADMITTED TO ME THAT THERE MUST BE SOMETHING WRONG WITH THE CAR. FORD CORPORATE HOWEVER HAS TOLD THEM THERE IS NOTHING WRONG WITH THE CAR AND THAT IT MUST HAVE SIMPLY SLID DOWN THE ICE. THIS IS NOT POSSIBLE AND THE SERVICE MANAGER AT AUTOFAIR FORD ALSO INDICATED THAT THIS WAS NOT POSSIBLE. I CAN SEE THAT VIDEOS ARE UNABLE TO BE UPLOADED HERE BUT I AM HAPPY TO SEND THE VIDEO OF THE CAR ROLLING WITH THE TIRES VISIBLY SPINNING, NOT SLIDING, DOWN ICE.*DT*DT*JB*DT CONSUMER STATED BUY BACK WAS DENIED.*JB

VEHICLE WILL NOT START WHEN PARKED ON DRIVEWAY W/ NOSE FACING STREET IF THERE IS LESS THAN ABOUT A QUARTER OF A TANK OF GAS IN IT. WHEN TRIED TO MANY TIMES THE DASH READS CRANKING LIMIT EXCEEDED. VEHICLE WAS TOWED TO DEALERSHIP - 2021 LOANER WAS PROVIDED AND THE SAME ISSUE HAPPENED. DEALERSHIP ALSO ADVISED THEY HAD ANOTHER CUSTOMER WITH A 2021 EXPLORER HAVE THE SAME ISSUE A WEEK PRIOR. WAS TOLD TO PARK MY CAR IN STREET AND NOT USE DRIVEWAY OR TO ALWAYS HAVE MORE THAN A QUARTER TANK OF GAS. THESE ARE NOT ACCEPTABLE ANSWERS

I RECEIVED MY 2020 FORD EXPLORER BACK FROM THE DEALERSHIP ON 01/23/2021, AFTER IT HAD BEEN AT THE DEALERSHIP SINCE 12/22/2020 FOR AN "OVERHEATING" ISSUE, WHICH TURNED OUT TO BE A MODULE AND SENSOR ISSUE. WHILE DRIVING LAST NIGHT I RECEIVED A WARNING FOR A "POWERTRAIN MALFUNCTION". I WAS ABLE TO GET HOME WITH NO ISSUE BY DRIVING SLOWLY. I PARKED THE CAR OVERNIGHT AND CHECKED THE STATUS THIS MORNING, 01/24/2021, IN ORDER TO CALL ROADSIDE ASSISTANCE AND LET THEM KNOW WHAT THE CURRENT ISSUE IS. WHEN I STARTED THE CAR I RECEIVED WARNINGS FOR "PRE-COLLISION ASSIST" NOT AVAILABLE, "HILL DESCENT CONTROL" FAULT, "HILL START ASSIST" WARNING, AND "ANTI-LOCK BRAKE" FAULT. I ATTEMPTED TO MOVE THE VEHICLE IN MY DRIVEWAY TO MAKE IT EASIER TO LOAD ON A TOW TRUCK, AND I HAD ALMOST NO BRAKING POWER. I HAD TO PUT THE VEHICLE IN PARK TO STOP IT FROM ROLLING DOWN MY DRIVEWAY. THIS WILL BE THE THIRD TIME IN A MONTH THAT THE VEHICLE HAS TO BE TOWED TO THE DEALERSHIP FOR A MAJOR ISSUE THAT HAS LEFT ME STRANDED. THIS VEHICLE HAS 7,393 MILES AND WAS PURCHASED 04/2020.

WHEN PLACED IN REVERSE, THE BACK UP CAMERA SCREEN TURNS BLUE AND YOU CANNOT SEE, ERROR ALARM SOUNDS ON DASH.

TWO DAYS PRIOR TO THE VEHICLE NOT WORKING, I HEARD A WHINING AND GRINDING SOUND. I TOOK IT TO THE NEAREST FORD DEALERSHIP AND THEY SAID IT WAS THE TRANSMISSION. I COULDN'T GET AN APPOINTMENT UNTIL 10 DAYS LATER. SO, I WENT HOME. THE NEXT DAY I TRIED TO TAKE THE VEHICLE TO THE DEALERSHIP THAT I PURCHASED IT FROM AND THE VEHICLE WOULDN'T MOVE. MY FORD APP SAID IT WAS THE POWERTRAIN. I CALLED A TOW TRUCK AND THEY TOOK IT TO THE DEALERSHIP (WHERE I PURCHASED IT). THE DEALERSHIP CALLED TWO DAYS LATER AND SAID IT WAS THE TRANSMISSION. NOW, I AM AWAITING A "NEW" TRANSMISSION TO BE PUT IN MY VEHICLE.

COMPLETE FAILURE OF THE TRANSMISSION. 16,000 MILES A WHINING NOISE STARTED WHILE SHIFTING IN LOW GEARS (SIMILAR SOUND TO LOW POWER STEERING FLUID) WHILE MY FAMILY WAS 4 STATES AWAY OVER THE NEW YEAR WEEKEND. UPON STOPPING I CHECKED UNDER THE VEHICLE FOR LEAKING TRANSMISSION FLUID BUT SAW NO WET SPOT. WE CONTINUED TO DRIVE A FEW MORE HOURS TO A HOTEL. WHEN STOPPING TO MAKE A LEFT TURN THE WHOLE VEHICLE SHUTTERED AND SUDDENLY DOWNSHIFTED VERY HARD. IT HESITATED TO ACCELERATE AGAIN ACROSS 2 LANES. THIS TIME I GOT OUT AND CHECKED UNDER THE VEHICLE WHILE IT WAS STILL RUNNING AND FOUND FLUID LEAKING FROM THE TRANSMISSION COOLER. I HAVE A VIDEO OF FLUID COMING OUT. THE NEXT ATTEMPT TO EVEN MOVE THE VEHICLE IT HAS NO POWER AND WOULD NOT MOVE.

DRIVER'S SEAT WILL NOT GO ALL THE WAY BACK OR ALL THE WAY DOWN. LIMITED RANGE OF MOTION AND WILL NOT POWER BACK TO A SAFE DRIVING POSITION. COMING UP ON 6 WEEKS AT THE DEALERSHIP AND FORD TECHS AND ENGINEERING CANNOT FIGURE IT OUT. THEY JUST KEEP CHANGING PARTS. I HAVE CONCERNS ABOUT OTHER EXPLORER ST'S .