2020 FORD EXPLORER Complaints

TL* THE CONTACT LEASED A 2020 FORD EXPLORER. THE CONTACT STATED THAT WHILE IN THE REVERSE POSITION, THE VEHICLE WOULD INDEPENDENTLY STOP ABRUPTLY WITHOUT WARNING. ON ONE OCCASION, THE CONTACT STATED THAT HIS WIFE SUFFERED WHIPLASH WHILE SHE WAS DRIVING THE VEHICLE AND EXPERIENCED THE FAILURE. THE CONTACT'S WIFE HAD RECEIVED MEDICAL ATTENTION FOR INFLAMMATION TO HER NECK AND BACK; SHE HAD ALSO RECEIVED THERAPEUTIC TREATMENT FOR HER INJURY. THE CONTACT TOOK THE VEHICLE TO FRONTIER FORD(12610 THOMPSON RD, ANACORTES, WA 98221) WHERE IT REMAINED IN THEIR POSSESSION AND HAD YET TO BE DIAGNOSED. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE AND A CLAIM WAS FILED. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.

NO ACCIDENT AT THIS TIME. THIS IS REGARDING THE KNOB SHIFTER AND ITS ABILITY TO AUTOMATICALLY SHIFT THE VEHICLE INTO PARK WHEN DISCONNECTING THE SEAT BELT AND OPENING THE DRIVERS DOOR. THE SYSTEM WORKS GREAT UNLESS YOU ARE USING A SEATBELT EXTENDER. I THINK THIS SHOULD BE ADDRESSED. I DON'T THINK DRIVERS ARE MADE AWARE OF THIS ISSUE. I CERTAINLY WAS NOT.

DRIVERS SEAT APPEARED TO SHIFT WHEN TURNING. THIS HAS RESULTED IN THE PLASTIC TRIM AT BOTTOM OF SEAT TO BREAK AND COME LOOSE FROM SEAT WHILE MOVING. THIS HAS OCCURED TWICE. ADDITIONALLY WE HAVE RECEIVED ERROR MESSAGES ON THE 4WD WHILE ON AN EXTENDED TRIP. IT DROPPED US OUT OF CRUISE CONTROLLED AN TOLD US TO SERVICE TRANSMISSION. ALSO REVERSE ASSIST WAS INACTIVATED AS WELL AS CRUISE . BACK UP VIEW ON SCREEN TURNED BLUE. BRAKES HAVE ALSO BECOME INACTIVE WHEN STARTING TO BACK UP. (NOVEMBER 15, 2020) THESE PROBLEMS ARE CONTINUING TO OCCUR AND THE DEALER HAS NOT TRIED TO FIX THE ISSUE.

NO RECALLS OR NOTICES AS OF DECEMBER 4TH. TOOK A ROAD TRIP FOR WIFES BIRTHDAY FROM TEXAS TO OKLAHOMA, CAR HAS LESS THAN 10K MILES ON IT. ON DECEMBER 5TH WHILE DRIVING TO GET BREAKFAST TRANAMITION STARTED TO SLIP ON HILLS AND GEARS STARTED GRINDING. CALLED FORD WHEN I WAS IN AN AREA WITH RECEPTION. FORD WAS NOTIFIED THAT THE TRANAMITION WAS SLIPPING IN AN OUT OF GEAR AND THERE WAS A GRINDING NOISE. WE WERE 300 MILES FROM HOME WITH NO DEALERSHIP OR TOW OPTION AND LIMITED SERVICE. SERVICE ADVISER ASKED IF WE HAD THE RECALL DONE ON THE TRANSMITION AND TOLD HIM WE HAVE RECEIVED NO NOTICE. WE PLAYED A BACK AND FOURTH GAME WERE I TOLD HIM WE GOT NO NOTICE OF THE RECALL AND HE THOUGHT I WAS WRONG. ON DECEMBER 5TH WHEN WE WERE SCHEDULE TO DRIVE BACK, CAR WOULD NOT COME OUT OF PARK, HAD TO RIP APART THE CENTER CONSOLE TO GET TO THE EMERGENCY PARK OVERRIDE. WHILE DRIVING BACK CAR WOULD COMMONLY GO OUT OF GEAR, GRIND AND WHILE AT CONSTANT SPEED FALL OUT OF GEAR. FORD ADVISOR CONFIRMED THERE WAS NO WAY TO ADD OR CHECK TRANSMITION FLUID.ALMOST GOT REAR ENDED ON HIGHWAY, SERVICE ROADS AND ON RAMPS ON NUMEROUS OCCASIONS BUT KNEW FORD WOULD NOT PAY FOR TOW. FORD CONFIRMED THAT THE OIL COOLER WAS LEAKING BUT ONLY REPLACED THE COOLER. TRANSMITIONWAS RUNNING LOW ON FLUID THE ENTIRE TIME SO NOW WE HAVE A NEW CAR WITH A DAMAGED TRANSMISSION. FORD ADVISOR CONFIRMED AFTER I SHOWED PROOF THAT RECALL WAS NOT ON FORD PASS APP, NHTSA WEBSITE UNDER VIN. FORD IS HIDING ISSUE TO SAVE MONEY. LONG TIME FORD CUSTOMER IN 30S WITH OVER 5 NEW CARS BUT THIS WILL BE THE LAST FORD. ONLY GOT RECALL NOTICE 5 DAYS AFTER CAR WAS TAKEN TO SHOP. NHTSA STILL DOES NOT HAVE RECALL. "RECALL" NOTICE CITES ITS A CUSTOMER SATISFACTION PROGRAM 20B34 BUT THE TRASMITION WILL LATTERLY FAIL DUE TO THIS PART ISSUE CAUSING LONG TERM ISSUES ON RELIABILITY OF A $40K CAR. TRIED TO CALL FOR RECALL HOT LINE AND WAS HUNG UP ON!

MY 2020 EXPLORER ST IS DISPLAYING 4WD FAULT, DRIVE MODE UNAVAILABLE, SERVICE 4WD. REVERSE BRAKE ASSIST NOT AVAILABLE. THE INFO SCREEN STAY BLACK AND WILL NOT LOAD. THE VEHICLE ALSO DISPLAYS PRE COLLISION FAULT AND BRAKES HARD ON A CLEAR AND OPEN ROAD. VEHICLE BREAKS BY ITSELF WHEN REVERSING. THE VEHICLE IS ALSO DISPLAYING NUMEROUS OTHER FAULTS. VEHICLE WILL START ON IT'S OWN. THE BREAK PETAL GOES TO THE FLOOR. THE VEHICLE WILL SOMETIMES BREAK HARD ON IT'S OWN AT HIGHWAY SPEEDS.

TL* THE CONTACT OWNS A 2020 FORD EXPLORER. THE CONTACT STATED THAT WHILE THE VEHICLE WAS AT THE INDEPENDENT MECHANIC SHOP MAKING NECESSARY REPAIRS FOR THE POLICE DEPARTMENT. WITHOUT WARNING THE VEHICLE WENT UP IN FLAMES INSIDE THE GARAGE OF THE INDEPENDENT SHOP. NO INJURIES SUSTAINED. THERE WAS PROPERTY DAMAGE. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES AND DEEMED THE VEHICLE A TOTAL LOSS. A POLICE REPORT WAS MADE. THE VEHICLE IS AWAITING INSURANCE ADJUSTOR INFORMATION FOR THE CAUSE OF THE FAILURE THAT OCCURRED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 19V687000 (ELECTRICAL SYSTEM) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. DARLING'S403 HOGAN RD, BANGOR, ME 04401 (207) 992-1560 WAS CONTACTED AND INFORMED THE CONTACT THAT NO RECALLS WERE UNDER THE VIN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND HAS PROVIDED THE CONTACT WITH A CASE NUMBER. THE FAILURE MILEAGE WAS UNKNOWN AT THIS TIME.

ALL WARNING LIGHTS CAME ON KEPT FLASHING THAT EVERYTHING WAS WRONG. THEN THE WHOLE DASH BLACKED OUT. I HAD NO LIGHTS. NO TURN SIGNALS. THEN THEY WOULD COME BACK ON AND OFF AGAIN. HAD THE CAR INTO THE DEALER ON 7/20/20 WHEN IT KEEP SAYING HEAD ON COLLISION AND THEY TOLD ME NOTHING WAS WRONG. ON NOV. 20 HAD WENCH LIGHT COME ON AND SAID THE CAR COULD NOT HOLD ON HILL. ON NOV. 24 THEY SAID THEY COULD NOT FIND ANY FAULT AND PROBLEMS. WHEN I LEFT I WAS AT THE LIGHT AND THE CAR ACCELERATED TRYING TO GO FORWARD. BUT I HAD MY FOOT ON THE BRAKE. SO DEC 5, IS WHEN ALL THE LIGHTS AND ELECTRICAL ISSUES ARE GOING ON. I WAS DRIVING WITH ALL THIS GOING ON I HAVE A VIDEO BUT DON'T KNOW HOW TO ADD TO THE FILE. ALSO I COULD NOT CHECK ALL THE WARNING LIGHT ABOVE

BACK UP CAMERA INOPERATIVE. IN REVERSE, THE VEHCLE WILL SWITCH TO THE BACKUP CAMERA BUT THE DRIVER CAN NOT SEE THE IMAGES, THE SCREEN WOULD BE DARK AND SNOWY.

VEHICLE HAS BEEN IN MULTIPLE REPAIR SHOPS MULTIPLE TIMES FOR FUEL PUMP, ELECTRICAL, AND POWER TRAIN PROBLEMS. THE FIRST TIME IT SHUT DOWN IN THE MIDDLE OF A PARKING LOT, IT WAS TOWED WAS AT 1720 MILES. IT CURRENTLY HAS 7772 MILES. I WOULD GET IT OUT OF THE SHOP ONE DAY THE CAR WOULD EITHER HAVE THE SAME WARNING LIGHTS APPEAR OR BREAK DOWN TOTALLY. PRIME EXAMPLE PICKED IT UP ON MONDAY, NOVEMBER 23, 2020 AND IT STARTED EXPERIENCING PROBLEMS ON THE 24TH AS SOON AS THE GAS WARNING LIGHT CAME ON THE CAR SHUT OFF AT 65 MPH AND ALL THE CABIN LIGHTS CAME ON INSIDE THE CAR. I MANAGED TO GET IT RESTARTED AFTER 20 MINUTES AROUND 8:15 PM AND GET TO A GAS STATION AND I PUT GAS IN IT AND THE GAS WARNING LIGHTS WENT OUT. THEN SHUT DOWN COMPLETELY AT 70 MPH ON THE 25TH ON HIGHWAY 421 NEAR YADKINVILLE, NC. WARNING LIGHTS WOULD APPEAR AT THE MOMENT THE CAR SHUTS DOWN. (NEAR HIT BY A TRACTOR-TRAILER THAT SWERVED TO MISS HITTING ME.) HAD IT TOWED TO TWO SEPARATE FORD DEALERSHIPS. THE FIRST SAID THEY COULD NOT WORK ON IT BECAUSE IT WAS A HOLIDAY AND THEY KNEW I WAS OUT-OF-TOWN FROM VIRGINIA. THE SECOND DEALERSHIP INQUIRED ABOUT THE PROBLEM. OHMED OUT THE FUEL COMPONENT AND DISCOVERED THE CONNECTOR WAS DEFECTIVE ON THE FUEL PUMP AND IT HAD BEEN WIRED IMPROPERLY AND REPLACED THE MISSING SCREWS ON THE FUEL PUMP. THE SHOP REWIRED THE COMPONENT CORRECTLY AND THE VEHICLE RUNS. I STILL CONSIDER THE CAR UNSAFE BECAUSE I CAN STILL FEEL THE POWERTRAIN JERK SUBTLETY.

I WAS PARKED ON AN INCLINE RAMP IN A PARKING LOT AND TRIED TO MANEUVER OUT BETWEEN THE VEHICLE IN FRONT AND BEHIND ME. I PUT THE VEHICLE IN DRIVE AND REVERSE A FEW TIMES TO GET OUT. I MANEUVERED ENOUGH TO GET OUT OF THE SPACE BUT WHEN I PUT THE VEHICLE IN DRIVE (D), IT REVVED AS I STEPPED ON THE GAS (LIKE IT WAS IN NEUTRAL) BUT THE VEHICLE KICKED BACK INTO REVERSE WHICH IS WHAT MY PREVIOUS GEAR WAS. MY VEHICLE THEN ROLLED BACK. WHEN I LOOKED AT THE GEAR SELECT IT WAS ON DRIVE (D). THIS CAUSED ME TO HIT THE PARKED VEHICLE BEHIND ME CAUSING MINOR DAMAGE TO MY VEHICLE BUT MAJOR DAMAGE TO THE OTHER VEHICLE. THE TRANSMISSION LAGS BUT I WAS CERTAIN THAT IT WAS IN DRIVE BEFORE I STEPPED ON THE GAS. THE CAUSE IS PROBABLY DUE TO THE DRIVETRAIN NOT ENGAGING CAUSING A LOSS OF DRIVE. I BELIEVE ITS RELATED TO FORD RECALL 20S65 WHICH I DID NOT KNOW OF AT THE TIME OF THE CRASH.