2010 FORD EXPLORER Complaints

TL* THE CONTACT OWNS A 2010 FORD EXPLORER. THE CONTACT STATED THAT THE TIRE PRESSURE MONITORING SYSTEM WARNING LIGHT ILLUMINATED AND THE BRAKE WARNING LIGHT FLASHED INTERMITTENTLY. THE TURN SIGNALS WERE OPERABLE, HOWEVER THE SOUND INDICATOR THAT ADVISED THE DRIVER THAT THE SIGNAL WAS ACTIVATED DID NOT ENGAGE. THE SOUND INDICATOR THAT ADVISED THE DRIVER THAT THE KEYS WERE NOT REMOVED FROM THE VEHICLE HAD ALSO FAILED. THE DEALER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS AWAITING A SERVICE APPOINTMENT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CURRENT MILEAGE WAS 13,800 AND THE APPROXIMATE FAILURE MILEAGE WAS 13,500.

I HAVE A 2010 FORD EXPLORER SPORT TRAC WITH APPROXIMATELY 26000 MILES. I WAS DRIVING DOWN THE INTERSTATE AND I SAW SMOKE COMING FROM BETWEEN THE CAB AND THE BED. I PULLED OFF THE FREEWAY, ONTO AN EXIT RAMP TO A FRONTAGE ROAD. I CALLED 911. BEFORE THE FIRE DEPARTMENT ARRIVED, THE VEHICLE WAS ON FIRE. IT IS A TOTAL LOSS. THE VEHICLE IS NOW AT THE ORIGINAL FORD DEALERSHIP WHERE THE VEHICLE WAS PURCHASED. *TR

THE ACTIVE HEAD RESTRAINT SYSTEM IN THE 2010 FORD EXPLORER PUSHES MY HEAD FORWARD WHEN I SIT STRAIGHT IN THE SEAT. I CANNOT FIND A COMFORTABLE POSITION WHERE THE "ACTIVE RESTRAINT" IS NOT ACTIVELY PUSHING MY HEAD FORWARD. I UNDERSTAND THE NECESSITY OF MINIMIZING SPACE BETWEEN THE HEAD AND RESTRAINT WHEN IN A REAR-END COLLISION, BUT CAR MANUFACTURERS HAVE OVERCOMPENSATED, CAUSING SEVERE NECK PAIN FOR THOSE WHO SIT STRAIGHT IN THEIR SEATS. THIS IS A PROBLEM NOT ONLY BECAUSE IT'S UNCOMFORTABLE AND POTENTIALLY CAUSES NECK PAIN BUT ALSO BECAUSE DRIVERS HAVE NO OTHER SAFE OPTION. THE OPTIONS ARE: 1) REMOVE THE HEAD RESTRAINT, 2) TURN THE HEAD RESTRAINT BACKWARDS, OR 3) BEND THE BARS SO THE RESTRAINT IS NOT ANGLED FORWARD AS DRAMATICALLY. PLEASE OFFER A SOLUTION TO THIS PROBLEM. OTHERWISE, THE RESTRAINT GUIDELINES WILL CREATE MORE SAFETY ISSUES THAN THEY WERE MEANT TO REMEDY. *TR

TL*THE CONTACT OWNS A 2010 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED AN INCREASED STOPPING DISTANCE WHILE BRAKING AT LOW SPEEDS. THE CONTACT ALSO STATED DURING ONE OF THE FAILURES, THE VEHICLE SURGED FORWARD MOMENTARILY WHEN THE BRAKES WERE APPLIED. THE VEHICLE SURGED MOMENTARILY BEFORE EXPERIENCING AN INCREASED STOPPING DISTANCE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER TWICE. AN UNKNOWN REPAIR WAS PERFORMED AFTER THE FIRST VISIT TO THE AUTHORIZED DEALER BUT THE FAILURE CONTINUED. THE FAILURE MILEAGE WAS 800 AND THE CURRENT MILEAGE WAS 3,200.

PULLING OUT OF DRIVEWAY APPLIED BRAKES AND CAR KEPT ACCELERATING. APPLIED MORE BRAKE PUT CAR IN NEUTRAL AND RPM SHOT UP OVER 7000. TURNED OFF ENGINE, AND RE-STARTED ENGINE AND CALLED FORD. CAR WAS TOOLED TO FORD, CHECKED AND NO PROBLEMS FOUND. WAS GIVEN FORD SERVICE BULLITEN ABOUT STICKING LINKAGE ON NEW VEHICLES. 03/07/2011 12000 MILES ONCE AGAIN WHILE DRIVING THRU PARKING LOT AT 3 TO 5 MPH APPLIED BRAKES FOR PEDESTRIAN AND ONCE ENGINE ACCELERATED AND HAD TO APPLY HEAVY BRAKING AND PUT IN NEUTRAL TURN OFF BUT THIS TIME WOULD NOT RESTART FOR ABOUT 5 MIN. CALLED FORD DEALER AND WAS TO CALL FORD CUSTOMER SERVICE.

WE HAVE A 2010 FORD EXPLORER THAT IS HAVING BRAKE ISSUES. THE PROBLEM OCCURS WHEN NORMALLY DEPRESSING THE BRAKES. THE BRAKE PEDAL BECOMES SOFT AND THE TRUCK WILL NOT STOP. ONLY AFTER DEPRESSING THE PEDAL AT FULL FORCE WILL THE TRUCK FULLY STOP. IT HAS HAPPENED 3 TIMES NOW. THERE IS NO TELLING ON WHEN IT COULD HAPPEN. IT IS TOTALLY RANDOM. I WAS ALMOST IN A VIOLENT ACCIDENT TODAY. WE ARE BRINGING IT BACK FOR SERVICE IN THE MORNING. IF YOU OWN A 2010 EXPLORER, PLEASE HAVE IT CHECKED OUT. *TR

I HAVE A 2010 FORD EXPLORER. THE FRONT PASSENGER SEAT HEADRESTS ARE PITCHED EXCESSIVELY FORWARD CAUSING EXTREME HEAD AND NECK DISCOMFORT. THE ONLY WAY TO ALLEVIATE THIS STRESS IS TO RECLINE THE SEAT TO THE POINT WHERE YOUR HEAD DOESN'T CONTACT THE HEADREST. THIS PUTS STRESS ON YOUR NECK MUSCLES CAUSING STIFFNESS AND HEADACHES. THIS IS A DEFECTIVE DESIGN THAT MUST BE CORRECTED. WHEN I BROUGHT THE VEHICLE IN FOR SERVICING AT 4000 MILES I INFORMED THE SERVICE MANAGER WHO TOLD ME HE GETS LOTS OF COMPLAINTS ABOUT THE HEAD RESTRAINT AND THERE WAS NOTHING HE COULD DO ABOUT IT. PERHAPS FORD CAN PROACTIVELY CITE A REPLACEMENT HEADREST FROM ONE OF ITS OTHER MODELS. I AM NOW TAKING MUSCLE RELAXANTS EVERY NIGHT TO RELIEVE THE STRESS ON MY NECK. *TR

AIR BAG LIGHT STAYED ON AFTER BELOW ZERO TEMPERATURES BUT AFTER SHUTTING OFF ENGINE AND RESTARTING, IT WENT OUT AFTER 3-4 SECONDS. 2 INCIDENTS: ONE DAY LOW WAS -7 2ND LOW WAS -12 TEMP AT TIME OF ENGINE START AND OCCURRENCE WAS 1ST DAY + 7 2ND + 15 DOES THIS MEAN WHEN BELOW ZERO AIR BAG PRESSURE CHARGE FALLS BELOW A LEVEL THAT CAN OPERATE THE AIR BAG? *TR

TL*THE CONTACT OWNS A 2010 FORD EXPLORER. THE CONTACT STATED THAT THE HEAD REST ON THE DRIVERS SIDE CAUSED HIM EXTREME BACK PAIN AND DISCOMFORT. HE STATED THAT IT WAS A SAFETY ISSUE. THE DEALER WAS CONTACTED AND AGREED WITH THE CONCERN AND WAS TRYING TO FIND A REPLACEMENT FOR THE HEAD REST. THE MANUFACTURER WAS CONTACTED AND WAS ALSO LOOKING FOR A RESOLUTION. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 4,400. UPDATED 3/11/11 *CN UPDATED 04/29/11

THE ENGINE SHUT DOWN AT ONLY 14,000 MILES.THERE WAS NO WARNING IT JUST SHUT DOWN. THE DEALERSHIP THAT REPLACED THE ENGINE TOLD ME THERE WAS A SAFETY NOTICE SENT TO DEALERSHIPS BUT THEY DID NOT HAVE TO TELL CONSUMERS. FORD KNOWS SPECIFIC ENGINES THAT COULD BE AFFECTED BECAUSE THEY WERE MANUFACTURED AT SPECIFIC PLANTS BUT HAVE NOT CONTACTED ANYONE. I WAS VERY LUCKY THAT DAY AND DID NOT TAKE THE HIGHWAY BUT A SIDE ROAD INSTEAD. I HAD MY 2 TODDLERS IN THE CAR WITH ME AND COULD HAVE CAUSED A MAJOR DEADLY ACCIDENT. *TR