2013 FORD EXPLORER Complaints

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE). The contact stated that the dealer was contacted; however, the contact was informed that parts were not yet available. The vehicle was not repaired. The manufacturer was contacted about parts availability. The contact had not experienced a failure.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that while driving at 45 MPH, the driver's side A-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 150,000.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE). The contact stated that the dealer was contacted; however, the contact was informed that the parts were unavailable. The vehicle was not repaired. The manufacturer was contacted about parts availability. The contact had not experienced a failure.

The A-Pillar trim pieces on both sides of the windshield began coming apart while driving on the highway, luckily, a piece did not impact other vehicles behind me. I went to the dealer and they removed both trim pieces several months ago and they have not followed up to install the new parts. They say they are not available. The first notification I received from Ford by mail is dated February 2024 (more than 1.5 years ago). The vehicle looks like crap and Ford is not fulfilling their obligation. Perhaps NHTSA can exert enough pressure to force them to accomplish the repairs. Are they waiting for someone to get hurt or die from flying trim debris before they act? Ford can and has to make the parts and make them available to address their flawed product. Thank you.

See attached document for complaint. We received this recall letter dated February 24, 2024 concerning a recall on our 2013 Ford Explorer Apillar applique t rim. We have contacted our local Ford Motor dealership numerous times concerning this situation with our vehicle, with no satisfaction. The trim came off last year and nothing has been resolved about the problem. The dates that we contacted our local dealership was: 7 /31/24, 9/20/24, 10/18/24, 12/5/24 and 1/13/25. The only response we receive is that our name is on the list for the parts. Apparently, Ford Motor Company has dropped the ball on their responsibility for the safety of their vehicles. There are numerous recalls of Ford vehicles, and it makes us wonder if we can trust a Ford vehicle in the future.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that while driving 70 MPH, the front passenger's side A-pillar trim detached from the vehicle. The trim was striking the front windshield. The contact pulled over to the side of the road and attempted to secure the trim. The local dealer was contacted. The vehicle was not repaired. The contact taped the trim after arriving at the residence. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 69,800.

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the exterior A-pillar trim detached and flew off the vehicle. The contact stated that the A-pillar trim flew off, and the contact was unable to go back to locate the trim. In addition, the contact stated that the vehicle was unable to be sold with the unrepaired recall. The dealer was made aware of the failure; however, the contact was informed that parts were not yet available. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, parts were not yet available. The contact stated that the recall notification had been received for over a year and a half. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 115,000.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number 24V031000 (Structure). While driving 70 MPH, the exterior A-pillar applique trim on the driver’s and passenger’s side of the front windshield detached several months apart. There were no warning lights illuminated. The local dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 167,000.

A-pillar trim part detached while I was driving. My dealer replaced the following parts at my expense BB5Z7803145AA BB5Z7803137BA. To date I have not been fully reimbursed for the repair by the dealership, Al Cioni Ford, Granville, Illinois.

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving at an undisclosed speed, the A-pillar trim detached and was flapping in the wind. There were no warning lights illuminated. The contact called the local dealer and was informed that the clips to repair the vehicle were on backorder. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 100,000.