2017 FORD EXPLORER Complaints

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger’s side A-pillar trim detached from the vehicle. The local dealer was contacted; however, the vehicle was not repaired. The contact stated that on a separate occasion, the passenger's side A-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired after the most recent failure. The contact stated that the passenger’s side A-pillar trim was loose. The manufacturer was not made aware of the issue. The failure mileage was approximately 122,000.

The contact owns a 2017 Ford Explorer. While the contact's daughter was driving at an undisclosed speed, the front driver's side B-pillar trim detached. In addition, the contact stated that the electrical wires were exposed. The contact stated that the exposed wires might result in electrical failure with the vehicle and were unsafe. The vehicle was taken to the dealer, where it was confirmed that the failure was a result of the unrepaired recall. The contact was informed that the front driver's side B-pillar trim needed to be detached. The vehicle was not repaired. The contact was informed that the parts were ordered and would be available in August 2026. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the parts were not yet available. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 85,000.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at 65 MPH, the A-pillar trim detached from the front windshield. No warning light was illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The local dealer was notified, but the vehicle was not diagnosed or repaired. The manufacturer was contacted by chat, and informed the contact that parts were not yet available and that another notification would be sent when parts were available. The failure mileage was approximately 121,613.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that upon further inspection, the driver’s and passenger’s side B-pillar trims were loose. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 58,000.

The pillers where in inspected by the dealership and determined that they need to be replaced and one of the recalls have been for over 2 years and the other is for over 8 months. I called Ford and they just told me the parts are still not availabe as the dealer Walker Ford in Clearwater also claims.

The recall for the roof rails was not properly fixed. Ford is not willing to fix their mistake.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The car was up on ramps, to replace a sensor, in park and slipped out of gear rolling backwards with force. Someone could have been under or behind the vehicle. Other vehicles could have been behind, property could have been damaged. The cars door caught the building and pulled it all the way back against the front fender.

Vehicle was brought to an authorized Ford dealership for coolant leak. The dealer confirmed a coolant leak originating from the internal water pump. The water pump on this engine is chain-driven and located inside the engine behind the timing cover, requiring approximately 12 hours of labor to access and replace. This is a known design defect affecting millions of Ford vehicles with the 3.5L Cyclone/Duratec engine across multiple model years (2007-2020). The defect allows coolant to leak past the bearing seal, with potential to mix with engine oil and cause catastrophic engine failure. This is a serious safety risk as failure can occur without warning while driving. The problem was confirmed and documented by the Ford dealership. No warning lights appeared prior to the leak being discovered. Repair cost exceeded $4,300. This defect was the subject of a federal class action lawsuit (Roe v. Ford Motor Company, Eastern District of Michigan) which was settled confidentially in January 2024 without a recall being issued. Ford has not notified owners of this known defect or offered any remedy program to US customers, despite a Canadian class action resulting in relief for affected owners there. I am providing the cost invoice but will provide an itemized invoice once repairs are finished.

October 2025 check engine light came on, took to mechanic showed misfire in cylinder two and three. Replaced all plugs and coil packs, engine light went off. Engine light came back, hard start on November 26,2025 showed misfire in cylinder 2 and 3. Replaced those coil packs again, engine light off. February 2, 2026 engine light back on, hard start with vibration. Took vehicle to Mtn View Ford in Chattanooga to have diagnostic test done. Received call on February 9,2026 that the engine was in complete failure, coolant leaked into the cylinders, would require a $12,000 new engine at 84,328.6 miles on the vehicle. The vehicle had not been driven more than 50 miles per week in the past two years, had on time maintenance.