1997 FORD EXPLORER Complaints

REAR PASSENGER'S AND DRIVER'S DOOR HANDLES FROM THE INSIDE ARE INOPERATIVE. IN CASE OF AN EMERGENCY DRIVER/REAR PASSENGER CANNOT GET OUT. DEALER WILL REPAIR AT OWNER'S EXPENSE. *AK.ET.

ENGINE CHECK LIGHT CAME ON. CONSUMER TOOK VEHICLE TO A MECHANIC WHO TOLD HER THAT A HOLE WAS PRODUCED IN THE INTAKE MANIFOLD.*AK

CAR MAKES A RATTLING NOISE WHEN DRIVEN. ALSO, VEHICLE HAS SCRATCHES/CUTS ON ITS BODY. *AK

MECHANIC STATED METAL USED IN MAKING CRANKCASE TOO SOFT. THIS PROBLEM SHOULDNT OCCUR WITH THE MILEAGE AND YEAR OF THIS VEHICLE. *AK

WHILE VEHICLE WAS DRIVEN SPARE TIRE CABLE SHEARED OFF, CAUSING SPARE TIRE TO FALL OFF WHICH COULD HAVE CAUSED AN ACCIDENT. THE CABLE WAS SWINGING BACK AND FORTH AND RUBBING AGAINST METAL. THIS IS A DESIGN FLAW. *AK *ML

I HAVE A SITUATION WITH MY 1997 FORD EXPLORER 4X4. I RECENTLY TOOK IT IN TO HAVE AN ALIGNMENT DONE. I HAVE JUST PURCHASED THIS VEHICLE FROM THE DEALER ABOVE. WHEN I TOOK IT TO GET ALIGNED THE MECHANIC TOLD ME I NEEDED TO BUY A CASTER ADJUSTER KIT. THIS AMAZES ME THAT FORD WOULDN'T HAVE GOOD ENOUGH ENGINEERS TO PUT THE CORRECT SIZE CASTER ADJUSTERS ON MY VEHICLE. THERE HAS BEEN NO AFTERMARKET WORK DONE TO IT .. IT IS ALL FORD FACTORY SUSPENSION, SO IT IS NOT MY FAULT, IT IS THEIRS. THIS SEEMS LIKE AN INJUSTICE THAT I HAVE TO BUY A $100 KIT BECAUSE FORD DIDN'T GET IT RIGHT THE FIRST TIME. I HAVE TALKED TO 3 OTHER DEALERS, AND THEY DON'T ACT SURPRISED, ACTUALLY I WAS TOLD BY 2 OF THE OTHER DEALER SERVICE DEPARTMENTS THAT THIS IS A COMMON PROBLEM. I WANT MY COMPLAINT ON THE BOOKS, IN CASE THER EARE MORE. *AK

THE DRIVER LOST CONTROL OF THE VEHICLE AND CRASHED AS THE TIRE TREAD SEPARATED. YH

HEATER WILL NOT CONTROL DUE TO MANUFACTURERS WRONG PART INSTALLED FROM THE FACTORY. THIS IS THE THIRD ONE WE HAVE HAD TO REPLACE

THE AIR RIDE WILL RAISE THE BACKEND 10-12" FROM THE TOP OF THE TIRE TO THE TOP OF THE WHEELWELL. THIS HAS HAPPENED WHILE DRIVING 70+MPH AND MAKES THE VEHICLE BUCK VIOLENTLY AND IS DIFFICULT TO CONTROL. IT HAS BEEN TO THE SHOP 8+TIMES FOR REPAIR AND THEY'VE REPLACED EVERYTHING POSSIBLE. THEY REPLACED THE MASTER CONTROL PANEL LAST MONTH AND IT'S GONE UP 5 TIMES SINCE THEN. I HAVE NOT TAKEN IT IN EACH TIME IT HAPPENS BECAUSE MY SERVICING DEALER, JOHN MARKEL FORD, SAID IT MUST STILL BE RUNNING FOR THEM TO GET CODES FROM THE COMPUTER AND SOMETIMES IT RAISES UP AFTER I TURN THE KEY OFF. THEY ARE UNABLE TO "DOCUMENT" THE PROBLEM AND CAN'T REPRODUCE IT SO THE ZONE REP WON'T REPLACE IT. HE'S OFFERED $1500 TOWARD THE PURCHASE OF A NEW VEHICLE BUT THAT'S IT. *AK

VEHICLE EXPERIENCES SUDDEN ACCELERATION. MEHICANIC IS HAVING A HARD TIME TRYING TO GET PART IN BECAUSE FORD IS REDESIGNING THE PART. *AK