2017 FORD EXPLORER Complaints

The contact owns a 2017 Ford Explorer. The contact stated that while the vehicle was parked, the contact noticed that the front driver's side B-pillar trim was fractured. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notifications of NHTSA Campaign Number: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that previously the manufacturer issued a recall for the toe links, and the recall repair was performed. The contact stated that, according to the manufacturer, the part that was replaced was the part under recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.

The contact owns a 2017 Ford Explorer. The contact stated that the passenger’s side B-pillar trim was becoming loose near the top of the trim. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, when the dealer was contacted, the contact was informed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 185,000.

When driving my car, you can hear wind noise like the windows are down and it's loud enough to where I can't hear my kids most of the time when they need something from the backseats. These two recalls have been in place since May 2025 and there is still no remedy to fix this almost a year later. I have not taken it to a dealership but plan to this Friday 02/27/26.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The local dealer was contact about the recall and the A-pillar trims were replaced. The contact then stated that while driving 65 MPH, the passenger’s side A-pillar trim flew off the vehicle. The dealer was notified of the failure and the contact was informed that the part for the repair was on backorder. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 60,000.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issues. The contact had not experienced a failure.

There is currently a safety recall 25S53 for B pillar trim that is out but Ford says my SUV is not covered under it. The B pillar trim is in fact beginning to fall off now.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that the part was on backorder. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repair were not yet available. The contact stated that while driving at 50 MPH, the passenger's side A-pillar trim had detached from the vehicle. The local dealer was not contacted. The contact used silicone to reattach the trim to the front passenger’s side. The contact stated that on a separate occasion, the driver’s side A-pillar trim was loose. The contact added silicone to reattach the trim. The contact stated that on a separate occasion, while driving 50 MPH, the B-pillar trim on the driver’s side fractured. The local dealer was not contacted. The contact used silicone to reattach the trim. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The failure mileage was unknown.

See attached document for complaint. I’m writing to voice my concerns about my inability to have my vehicle repaired. I’ve received these safety recall notices for years. Every year I call both local Ford dealerships (Classic Ford of Columbia, Dick Smith Ford) and both tell me I must leave my vehicle for 7 to 10 days or longer and without access to a loaner vehicle. Any assistance that you can provide to have the Safety Recall repairs completed on my vehicle will be appreciated.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the rubber under the A-Pillar trim had become unsecured. The local dealer sent a technician to the residence, and duct tape was used to secure the trim as a temporary repair. The failure mileage was 35,000.