1996 FORD EXPLORER Complaints

DRIVER' S SIDE SEAT BELT WILL NOT STAY LATCHED. A SAFETY PROBLEM. DOES FORD EVEN CARE IF I'M KILLED BECAUSE IT COMES UNLATCHED. THANK YOU FMC. I'LL BE AT THE TOYOTA DEALERSHIP. THIS IS A PROBLEM THAT FORD SHOULD FIX. *AK

THE FRONT DRIVER'S SIDE SEAT BELT LATCH WILL NOT STAY BUCKLED, EA02-011. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK *BF *NM

THE DRIVER SIDE DOOR WILL NOT UNLOCK PROPERLY, TRAPPING THE DRIVER AND CHILD IN THE VEHICLE. PRESSING THE 'UNLOCK' BUTTON DOES NOTHING. SO FAR, THE FORD DEALER WANTS AROUND $400 TO FIX THIS PROBLEM AND SAYS IT IS NOT A RECALL ITEM. *JB

WHEN THE CONSUMER APPLIED THE BRAKE, THEY LOCKED UP AND THE VEHICLE SLID AND REAR ENDED ANOTHER VEHICLE AND THEN ROLLED OVER. *AK

ON OR AROUND THE DATE INDICATED, A GENTLEMAN FROM STAPLES OFFICE SUPPLY WAS LOADING A CHAIR AND DESK INTO THE BACK OF MY FORD EXPLORER WHEN THE HATCH COLLAPSED. LUCKILY, I WAS STANDING THERE AND CAUGHT THE HATCH BEFORE IT FELL ON HIS HEAD AND BACK AND POSSIBLY REALLY INJURED HIM. APPARENTLY, THE LEFT HYDRAULIC ARM OF THE HATCH SHEARED COMPLETELY OFF THE BRACKET WELDED TO THE VEHICLE. UPON INSPECTION, BOTH SIDES ARE COMPLETELY RUSTED AND THE OTHER ARM COULD SHEAR OFF AT ANY TIME. NOWHERE ON THIS VEHICLE IS THERE RUST AND THESE WELDED BRACKETS ARE IN THE INTERIOR SEAL OF THE REAR HATCH AND ARE IN NO WAY EXPOSED TO WATER. WE WERE ABLE TO UNHOOK THE ARM TOTALLY WITH THE LITTLE PINS HOLDING IT IN PLACE. THEN THE HATCH WOULDN'T CLOSE PROPERLY ONCE THE ARM WAS REMOVED. (I WAS TOLD THIS WAS PROBABLY DUE TO THE CHANGE IN WEIGHT DISTRIBUTION.) I CALLED FORD (NATIONAL 800 NUMBER NOT THE LOCAL DEALER) AND ASKED THEM ABOUT IT. THE CUSTOMER SERVICE WOMAN IMMEDIATELY TOLD ME THAT THEY HAD NO COMPLAINTS ON THAT AND THAT THERE WAS NO RECALL SO I WOULD HAVE TO PAY FOR IT. I TOOK THE VEHICLE TO A BODY SHOP WHICH GAVE ME A QUOTE OF $468 TO WELD NEW BRACKETS ON (BOTH SIDES WILL NEED TO BE REPLACED TO PREVENT FUTURE INJURIES). THE HYDRAULIC ARMS THEMSELVES WORK FINE. UPON VIEWING YOUR SITE, I SEE THERE WAS A RECALL THE YEAR AFTER THE CAR WAS MADE DEALING WITH THE RIGHT SIDE HYDRAULIC ARM AND IMPROPER WELDING. (RECALL # 97V137000) I BASICALLY JUST WANT IT FIXED AND WANT THEM TO FIX ANYBODY ELSE'S SO NOBODY ELSE WILL GET HURT. WHAT IF A MOM IS UNLOADING GROCERIES WITH HER KID AND THE DOOR COMES CRASHING DOWN ON THEM??? HOW MANY INJURIES OR DEATHS WILL IT TAKE FOR THEM TO FIX SOMETHING LIKE THIS??!! *JB

WHILE DRIVING DRIVER'S FRONT SEAT BELT LOCKED, RESTRAINING THE DRIVER, EVEN WHEN DRIVING AT A CONSTANT SPEED. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE CAUSE HAD NOT BEEN DETERMINED. *AK

THE TRUCK WAS PARKED INSIDE THE PARKING LOT AND IT CAUGHT ON FIRE. NO INJURIES REPORTED. DRIVER CALLED THE FIRE DEPARTMENT TO EXTINGUISH THE FIRE. VEHICLE WAS TOWED AND TOTALED BY THE INSURANCE COMPANY. *AK

BUCKLE END OF THE DRIVERS SIDE SEAT BELT NO LONGER WORKS. BUCKLE END NEEDS TO BE REPLACED. *JB

1996 FORD EXPLORER ,OPENED LIFTGATE AND SUPPORT SHOCK POPPED OFF OF BRACKET THE BALL ON BRACKET BROKE OFF,NOW TALKED TO LOCAL DEALER SERVICE MANGER TO SEE IF THERE WAS A RECALL,BUT HE SAID THERE WASNT,BUT HE SEEN OTHER EXPLORERS DO THE SAME THING,NOW LUCKILY THIS HAPPENED WHEN I WAS OPENING THE GATE,NOT WHEN I WAS UNDER THE GATE,WHICH MADE ME THINK THAT THIS COULD A VERY POTENTAL INJURIE,OR EVEN A LIFE THREATING HAZZARD IF IT WAS A SMALL PERSON LIKE A CHILD,IF THIS GATE LETS LOOSE WHEN SOMEONE IS UNDER IT.THIS GATE IS VERY HEAVY AND SLAMS VERY HARD WITHOUT THE SUPPORT OF BOTH SHOCKS.*AK

ON WEDNESDAY DECEMBER 29TH, 2004, AT APPROXIMATELY 3:30PM I WAS TRAVELING SOUTH ON RT. 9W IN MY 1996 FORD EXPLORER XLT. THE WEATHER WAS CLEAR, APPROXIMATELY 35-40F, AND THE ROADS WERE CLEAR OF SNOW AND ICE. I PASSED A CAR GOING 35MPH IN A 55 MPH AREA, AND MY EXPLORER STUCK GOING AT 3000R PMS AND ACCELERATING. I TRIED TO BRAKE BUT MY EXPLORER WOULD NOT DECELERATE. I PUT ON MY HAZARDS, PUT BOTH OF MY FEET ON THE BRAKE PEDALS PUSHING AS HARD AS I COULD AND STILL COULD NOT CONTROL THE VEHICLE. I ENDED UP TRYING TO PULL INTO AN EMPTY PARKING LOT, IT STILL WOULD NOT SLOW DOWN SO I TURNED THE IGNITION OFF AND ENDED UP GOING THROUGH THE PARKING LOT AND CRASHING DOWN A 10 FEET. EMBANKMENT. BOTH AIR BAGS DEPLOYED, VEHICLE WAS TOTALED. TRANSPORTED TO HOSPITAL BY AMBULANCE FOR OBSERVATION AND RELEASED.*AK